Jenice Ducos

Objective My primary goal is to obtain a position with a company that will allow me to utilize my

previous customer service experience. I am bilingual, I am fluent in Spanish and English, I

can also read and write in both languages. I am looking to find a position that will allow me

to demonstrate that I am hard worker. I work well under pressure and I am goal oriented. I

am able to quickly learn and grasp new material, very responsible, and I can type about 45

wpm.

Work Experience 2010-Current Answer Bay Area Tampa, Florida

Assist Customers who need service

Take messages for client

Answer a numerous amount of inbound calls

Dispatch calls to the right correspondence

2009-2011 DC Corporation, Tampa, Florida

Answering Incoming and making outgoing calls to clients

Accountable for sending out invoices to companies

Fill out Applications for clients

Look for loads for clients

2009-2010 Crescent Message Wesley Chapel, Florida

Book Appointments for customers

Organize files

Keep track of the tips and product

Open/Close the office

2008-2009 Forever21 Wesley Chapel, Florida

Assist Customers

Accountable For Registers

Responsible for Fitting rooms

Open/Close the store

Floor Set

Assist Customer Service When Needed

2007-2008 Bed, Bath, & Beyond Wesley Chapel, Florida

Assist Customers

Accountable For Registers

Keys To Coverage

Assist Customer Service When Needed

Education Wesley Chapel High School

H.S. Diploma

Graduation: May 2007

Hillsborough Community College Tampa, Florida

A.S in Liberal Arts

Graduation: August 2011

References Lisette Bonilla Student 646-***-****

Hollister

Shayla Montavalo Student 813-***-****

Forever21

Dalizbeth Serrano Student 813-***-****

Crescent Massage

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