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Customer Service Manager

Location:
Valparaiso, IN
Posted:
January 13, 2015

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Resume:

Stephen Baba

**** *** *** *****

Valparaiso, IN. 46385

1-219-***-****

General Summary: Degreed candidate with experience as a production supervisor, property manager,

maintenance supervisor, additional experience in human services and insurance industry.

Education: Ball State University, Bachelor of Science: Geology, Earth Science, and Industrial Arts.

ITA Certified Home Inspector. (RCA) Root Cause Analysis (CIP) Continual Improvement process, certified

fork lift operator, CPR

Business Experience:

November 1998 to present:

Director of Property Maintenance and Management, The Arc of Northwest Indiana,

Responsibilities include: purchase of properties for conversion to group homes as well as ongoing

maintenance and improvement of 30 residential group homes and 5 daycare centers. Duties include:

scheduling, payroll, purchasing, securing bids for mechanical, electrical and construction projects, and

grounds care. Well versed on Federal and State life safety codes, fire and security alarm systems.

Additional responsibilities include: transportation fleet numbering forty vehicles. Including: purchasing,

mechanical upkeep, body repairs, wheelchair lifts and safety equipment. Supervise seven maintenance

staff.

Senior member of Risk Management Team, whose long term goal is to reduce accidents, reduce

workman’s compensation losses and improve overall safety in the organization.

Skills: Microsoft Word, Microsoft Office, Microsoft Excel. Familiar with blueprint reading,

plumbing, electrical, structural and mechanical systems.

December 1997 to November 1998:

Self employed. “Small Feats” a small home improvement business.

June 1988 to Dec 1997:

Claim Specialist, State Farm Insurance Company.

Duties: Automobile claim handling including: scene investigation, accident reconstruction, bodily injury,

automotive damage estimating, total loss evaluation, arbitration, subrogation and Customer Service

Representative.

June 1985 to June 1988:

Area Manager for Lake County Association for the Retarded. Duties: Management of ten group

homes, hiring, budget, payroll, training, purchasing, vehicle maintenance, and coordination of activities

including field trips, summer camp and trips into the community. Created a fast and efficient payroll

system in use for 20 years. Supervised 45 employees.

June 1972 to May 1985:

Turn Foreman / Acting General Foreman – Heavy Structural, flat products, iron and coke

production, Inland Steel Company.

Turn Foreman/Acting General Foreman hot and cold strip roll shops. Responsible for grinding, etching

and machining hot and cold mill rolls. Coke Battery Foreman/Operator in basic iron production. Operation

of a 66 oven, 6 meter battery and pre heat coal dryer.

Duties: Planning production, scheduling and systems operations. Supervised 15-man crew.



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