Gerald L. Laird

***** ***** # *

Inglewood, CA **060

Home: 310-***-****

Experience

**/**** - *******, ****** ******** Inc, San

Fernando, CA

Loan Processor/ Telemarketer

- Report directly to broker / president in managing day to

day administrative duties. Coordinating closing schedule,

loan package quality and processing of account receivable.

- Review all mortgage loan applications to ensure errors free

loan package before submitting to the Desktop Underwriting

and the lender.

- Follow company quality control plan, red flag policy to

eliminate loan fraud.

- Provide high level customer service and support, explain

the process and loan status to reduce customer anxiety.

- Gathering important documentation via secure encrypted way

from customer, Title Company and lender.

11/2008-07/2012 JP Morgan Chase, Chatsworth, CA

Senior Mortgage Loan Counselor

- Responsible Short Sales collections, processing and

interact with customers to accurately and timely resolve

customer issues.

- Generate outbound calls with delinquent borrowers who are

considered high risk or with associated third parties.

- Provide borrowers with accurate information on status,

transactions and account activity.

- Resolve delinquencies by negotiating an equitable payment

arrangement with borrower to bring the loan to current

status.

- Conduct research in non-performing loans to provide

accurate and timely recommendations for foreclosure

actions.

09/2004 -10/2006, Option one Mortgage Orange .CA

Collection Customer Service.

- Collect on 90 day plus delinquents accounts in a call

center environment. Skip track on accounts where no contact is

available. Establish payment arrangements and repayment plans

with delinquent borrowers.

-Provide service to a high volume of inbound and outbound

telephone calls daily, regarding billing inquires, escrow, and

payoff related questions, addressing other issues and

performing research.

05/2002-08/2004 Washington Mutual Bank,

Chatsworth, CA

Senior Default Specialist

- Contact borrowers with delinquent

mortgage loans to resolve

delinquencies .Analyze potential for

loss mitigation referral and

initiation foreclosure action .

- Complete documentation of collection effort, payments plans

and financial statement. Research issues related to title

conflicts and disputed claims.

-

10/1989-05/2002 Robinson-May, North

Hollywood, CA

Credit Counselor

- Responsible for portfolio of 325 accounts,

provide loan counseling

and heavy skip tracing.

- Initiated credit risk evaluations with credit bureaus to

identify credit worthy customers.

- Collected on past due accounts by calling clients/accounts

payable department directly. Complied calculated, sorted,

and field documents for transactions.

TECHNICAL SKILLS

Microsoft word, excel, 10-key by touch, trusting accounting, automated data

processing (ADP), personal trust accounting (PTA), filing microfilms, ty

ping (40

wph), adding machine and (IBM) personal computer, CRT, telephone

collections,

skip tracking, and customer service.

Contact this candidate