ANOOP SINGH

Permanent Address:

S/o Late Shri Om Vir Singh Rathore

H. No. 53-B Ram Mohan Nagar, Sikandra, Agra-2820010

Gender: Male

abhcp4@r.postjobfree.com

Contact No.+91-941*******

+91-901*******

+91-851*******

CAREER OBJECTIVE

Seeking a challenging and exciting career in technology driven, dynamic organization where I can

leverage my skills and contribute to the best of my potential and reach to the high level in the

organization and become a part of its rising success.

EDUCATION

Jetking institute

Diploma in Computer Hardware and Networking

Dr. Bhim Rao Ambedkar University, Uttar Pradesh

Bachelors of Science 2007-2009

Uttar Pradesh Board, Uttar Pradesh

Intermediate (10+2) 2005

High school 2003

EXPERIENCE

Torrent Power LTD, Agra April 2010-Sepember 2014

Office Assistant:

• Work area:

Dealing with consumers

Working on CRM

Managing the customer on floor

Prepration of MIS realated daily productivity

Managing and assisting frontend for better output

MSR Data entry

Trails mails and regular follow-ups

QC and auditing the files

Customer satisfaction

Quality and quantity of Consumer dealing

Sharing Feedbacks to management

Essel Vidhut Vitran Gwalior PVT. LTD, Gwalior September 2014-Till Date

Executive

• Work Area:

Preparing the process of CSD before takeover.

Prepare the ready reckoner of CSD and provide training to Associates.

Daily Zone visit and get the data according to the requirement.

Overseeing various activities of zone related to Meter Reading, Bill Distribution, Document

verification, releasing of New Connection, Load Change, Name Change, Tariff Change,

Consumer’s Complaint and rectification as per regulatory norms.

Resolving and Handling consumer billing related queries.

Generate MIS and Reports & Update the same to top management.

Defaulter analysis (Commercial) to protect revenue losses.

On deputation in Ujjain working in MMR and DT Sanitization along with DT Cleaning.

Maintaining Quality of meter installation work along with daily installation report.

PROJECT WORKED ON

• MMR and DTS project at Essel Vidhut Vitran Ujjain PVT LTD.

• Schematic design of managing E-Link database( CRM and CIS)

• Customer feedback and satisfaction.

ACHIEVMENTS

• Awarded man of the match in Power Cup in Torrent Power in year 2012.

• Awarded as best team member in the core promotion committee in Annual function.

Skills:

• Customer relation

•Managing e-mails

•Incident analysis

•Record management

•Client scheduling

•Monitoring of CCM (Customer Complaint Management)

•Client needs assessment

•Regular reporting and communication

•Critical problem analysis and resolution

•Well-developed listening skills

•Team work

•First class service delivery

•Interpersonal and communication

•Everyday business etiquette

•Managing diversity

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Anoop Singh Date:

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