Customer Service Manager
Resume:
Joan Reichstein
Houston, Texas ***96
**************@*****.***
Work Experience
Operations Manager, Carlson Wagonlit Travel 2000-2010
Responsibilities: Manage employees at 13 different offices. Conduct employee selection, orientation, and training.
Determine employee assignments and schedules, schedule floaters for agents on sick leave or vacation. Ensure
monthly reporting is completed accurately and on time. Lead customer service representative: provide guidance for
employees regarding customer complaints and related problems. Complete purchase orders to insure that all agents
have necessary supplies and materials.
Training Manager, Carlson Wagonlit Travel 1998-2000
Responsibilities: Served as head of the training department, planned and implemented all training sessions for agents
and management.
Travel Agency Manager, Carlson Wagonlit Travel 1985-1998
Responsibilities: Managed employees at one office. Provided employee orientation training, determined employee
assignments and schedules. Ensured monthly reporting was completed accurately and on time. Lead customer service
representative, provided guidance for employees regarding customer complaints and related problems. Prepared
promotional brochures, coordinated travel preview parties, gave public presentations about travel opportunities,
established travel discounting policies.
Travel Agent, Apple Travel, 1981-1985
Responsibilities: Booking travel, assembling travel related literature, reviewed client preferences and offered
suggestions, assisted with customer complaints and problems.
Travel Agent, Woodlake Travel, 1976-1981
Travel Agent, Universal Travel, 1976-1981
Education
Undergraduate
University of Houston 1964-1967
Community Service
Coordinator, Connections-Temple Emanu El Houston, 2000-2004
Responsibilities: Designed and implemented month programs for members aged 45-65
Special Skills
Proficient in Microsoft Excel, Word and Outlook
References available upon request.
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