Phillip D. Grimes, Jr. **** Spangler Drive Lexington, KY 40517

Phone: 502-***-**** Email: abh9ho@r.postjobfree.com

Technical Project Management Expertise

Innovative and resourceful project manager with a demonstrated record of

achievement in conducting comprehensive IT analysis and providing expert

level troubleshooting skills to generate new and drive existing business.

Analyze and manage production workflows and implement cost cutting

initiatives. Leverage critical and creative thinking competencies to

contribute in dynamic professional environments. Effectively manage cross-

functional teams in delivering IT management and support services.

Collaborate with internal partners to achieve business objectives. Create

strategic plans, and expertly manage projects from inception through timely

completion. Certified Six Sigma Green Belt.

Professional Experience

AFFLIATED COMPUTER SERVICES, INC. . Lexington, KY . Project Manager /

Analyst 2007-2010

Provided expert technical support and project management services for a

global leader in business process and information technology services.

Monitored daily activities and provided troubleshooting services for

multiple lines of business. Managed SQL databases for each project,

including issues resolution. Functioned as the primary point-of-contact and

ensured projects were in-line with service level agreements. Handled

project billing and created cost saving initiatives. Trained 60+

international and domestic employees on issues relating to project changes

and quality assurance.

V Utilized Six Sigma cost saving methodologies to improve operational

processes, decrease production hours, and enhance document

turnaround times by 25%. Increased profitability by 21% over a 12-

month period.

V Provided training for 45+ employees in the Dominican Republic and

India, including instruction on Web data entry, electronic fax

sorting, and image quality applications, resulting in a 99.5%

quality rating for all SLAs for 14 consecutive months.

V Recognized for the timely completion of all projects, ensuring 100%

of service level agreements were met over tenure.

LEXMARK . Lexington, KY . Software Technician 2006-2007

Provided exceptional technical troubleshooting services for a leading

developer, manufacturer, and supplier of printing and imaging solutions.

Collaborated with project managers in enhancing functionality of unreleased

products and worked with team members in improving printing specifications.

Installed and updated operating systems to improve test results.

NATIONAL CITY MORTGAGE . Miamisburg, OH . IS Service Desk Agent 2006

Troubleshot system errors for clients, reset passwords and accounts, and

informed clients of system updates and errors for the sixth largest

mortgage lender in the country.

TELEPERFORMANCE USA . Fairborn, OH . Data Tier 1 Specialist / Team Lead

2005-2006

Coached 20+ data representatives in proper troubleshooting techniques.

V Improved customer service rating to 95%+ through the implementation

of customized training.

V Increased sales by 15% by offering incentives plans based on

individual achievement.

Education

SULLIVAN UNIVERSITY, Lexington, KY - Coursework towards an MBA and MSIT

WILBERFORCE UNIVERSITY, Wilberforce, OH - BS in Computer Information

Systems - Dean's List

Technical Skills: C++, SQL, Visual Studio, Java, Windows 2K, XP, Vista,

Systematic Ghosts 8.2, VPN client, Avaya, Metaframe, Oracle 8i, 9i, Phasts,

AS 400, MACSII, Networking, Linksys and Netgear Wireless, Data Entry,

Windows Software Installation

Core Competencies:

V Systems Analysis & Integration

V Strategic Client Relationships

V Troubleshooting Expertise

V Team Collaboration & Leadership

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