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Customer Service Project Manager

Location:
8527
Posted:
November 04, 2010

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Resume:

- Administrative Assistant -

Productive, quality-oriented Administrative Professional eager to

contribute exceptional business support, project management and

interpersonal relation skills toward optimizing operations of a progressive

organization.

Focused, highly motivated, results driven professional with demonstrated

success in developing and optimizing business efficiency. Adept in

providing excellent customer service while focusing on improvements that

maximize immediate bottom-line results. Knowledgeable in computer

operations and applications including Microsoft Office Applications

(Word, PowerPoint, Excel, Access and Outlook), Lotus Notes 4.5, Olympia

DSS Transcription Program, Canon Imageware and Sony Vegas 8.0. Able to

handle multiple projects and meet deadlines under pressure. Excellent

interpersonal skills and able to communicate and collaborate effectively

with co-workers while diverse at all levels. Self-motivated and able to

work independently or in a team. Effective written and verbal skills

from both business operations and client base perspectives. Areas of

Expertise includes but not limited to:

< Resourceful and well-organized; skilled in activity planning, task

management and project follow through.

< Keen sense of responsibility; solid professional standards. Excellent

track record of dependability.

< Clerical Duties: Demonstrated background in administrative and clerical

procedures and systems such as word processing, managing files and

records, and other office procedures.

< Customer Service; reputably sociable and able to put customer at ease.

Ability to negotiate and persuade to achieve desired results.

< Communications; motivate team members to achieve goals, create positive

learning environment. Effective written and verbal skills. Provide

Managers and Team members with task updates to ensure effective

communication and timely completion of tasks.

< Problem Solving: Identifying problems and reviewing related information

to develop and evaluate options and implement solutions.

Key Qualifications

Comprehensive support for executive-level personnel.

Knowledgeable in providing high-level administrative support by conducting

research, preparing statistical reports, handling information requests, and

performing clerical functions such as preparing correspondence, receiving

visitors, arranging conference calls and scheduling meetings.

Reads and analyzes incoming memos, submissions and reports in order to determine

their significance and plan their distribution.

Opens, sorts, and distributes incoming correspondence, including faxes and email.

Files and retrieves corporate documents, records and reports.

Performs general office duties such as ordering supplies, maintaining record

management systems.

Prepares agendas and makes arrangements for meetings.

Conducts research, compiles data, and prepares papers for consideration and

presentation.

Manages and maintains executive's and manager's schedules.

Prepares invoices, reports, memos, letters, specs and other documents, using word

processing, spreadsheet, database and/or presentation software.

Set up and oversees administrative policies and procedures for offices and/or

organizations.

Reviews operating practices and procedures in order to determine whether

improvements can be made in areas such as workflow, reporting procedures, or

expenditures.

References

Furnished upon request.

Career Overview

Administrative Assistant:

DLB Associates ( Eatontown, NJ 2008 - 2010

Process a wide variety of administrative tasks including processing

transcriptions, correspondence, reports, presentations, specs, expense reports

and maintain Project Manager's calendars

Schedule meetings, arrange conference calls, and coordinate with AV team for

presentation equipment and teleconference calls

Secure travel arrangements and reservations

Conduct research and information requests, compile research documents and convert

into PDF when required

Create videos of construction site footage using Sony Vegas program

Maintain Vacation Database, Employee Outs and Off-Site Staff Attendance

spreadsheets

CME Associates ( Parlin, NJ 2003 - 2008

Played a key role in supporting the HR Partner, Water and Wastewater Managers and

Team members

Maintained managers calendars, processed correspondence, proposals, specs and

memorandums, managed departmental timesheets, performed extensive document

scanning including large scale scanning into Canon Imageware System, as well as

coordinated departmental meetings, manager and team members seminar and tradeshow

travel arrangements

Performed assistance and support to the HR Partner overseeing emails, voicemails,

business and personal calendar, timesheets, preparation of correspondence,

memorandums, political event donation ads and table sponsors

Established reputation in processing proposals and assembling corresponding

marketing kits

Coordinated Annual Client Cocktail Party at the League of Municipalities at Trump

Plaza in Atlantic City in 2003 and 2004, which included over 1,000 guests, as

well as hotel reservations and various dinner reservations

Tropical Logistics, LLC ( Perth Amboy, NJ 2001 - 2003

Served a key role in supporting the VP of Operations, Warehouse and Fleet

Managers including preparation of correspondence and memorandums, maintained

Fleet Maintenance Dossier database, created and updated extensive departmental

information spreadsheets, and processed accident forms and out-of-state shipping

requests

NaviSys ( Edison, NJ 1999 - 2001

Supported the VP of Strategic Sales and Marketing Department

Prepared correspondence, travel arrangements and T&E reports, processed tradeshow

applications and reservations, assembled and distributed marketing kits,

processed client information in ACT database, performed mass mailings, prepared

proposals and PowerPoint presentations, and coordinated interoffice and client

breakfast and lunch meetings

American Bankers Insurance Group ( Iselin, NJ 1996 - 1998

Collaborated efforts in supporting the sales team with all correspondence, travel

arrangements and T&E reports, populated sales calls and stats into SAM database;

assembled marketing kits and prepared proposals

Assisted Office Manager with sales center budget spreadsheets organizing monthly

sales meetings and maintenance of office supplies

Assisted in organizing Client Appreciation Dinner Dance Cruise out of New York

City in Fall 1997, which included over 200 guests

Legal Secretary:

Harold I. Meyerson, Esq. ( New York, NY 1992 - 1996

Accountable for preparation of Wills, Codicils, Living Wills, Power of Attorneys,

annual Estate and Trust accounting reports, probate forms, estate tax and legal

forms, inventory of personal effects for appraisals and auction, bank deposits,

incoming and outgoing correspondence, invoices



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