Customer Service Quality Assurance
Resume:
Michael Patrick Lousha
*** ******* ****.- *********, ** 76487-5008
940-***-****. 817-***-**** (cell)
**********@*****.***
Objective
Employment with organization where a distinguished military career
individual would be desired to provide exceptional management skills and
remarkable customer service, utilizing a broad knowledge base.
Summary
-Retired from US Army with 12 years of senior level management
experience.
-Established policy and monitored compliance as Safety manager.
Monitored compliance with DOT regulations.
- Three years experience with Armed Security/Security
supervision/management. Licensed as a Personal Protection Officer.
-Familiar with multiple software programs to include word processing,
spreadsheets, access control and CCTV.
Relevant Experience
Working experience in addition to writing policy, procedure, guidelines
and directives pertaining to:
Business Administration Payroll Safety/Security Management
Facilities Management Career Counseling Security Operations
Management
Budget Analysis Procurement/Contracting HAZMAT/COM/WHOPER
Quality Assurance General Nursing EO/EEO
Logistics/Transportation/DOT Training JACHO
CPR/1st Aid/AED trained Workload Management OSHA/NFPA
Work History
Pinkerton Government Services - 5/15/10 - Present
MPI Protective Service Corp. - 2/07 - 2/2010
2418 Crossroads Drive #1200
Madison, WI 53718 608-***-****
Freelance Writer - 2001 to 2009
Cycle Connections Magazine - Blue Springs, MO.
Layover.com - Orlando, FL.
Home Road Magazine - Orlando, FL.
The Bridgeport Index - Bridgeport, TX.
The Chico Texan - Chico, TX.
Safety Manager - 5/2006 to 10/2006
Tesco Services
11330 Brittmoor Park Drive
Houston, Texas 77041
Professional Driver - 03/2002 to 02/2004
Choctaw Express
2300 Time St . Irving, TX 75061
Licensed Practical Nurse - 03/1981 to 08/1997
Honorably Retired, United States Army, E-7
DD214 available on request
Education/Training
Level III Commissioned Officer, Level IV Personal Protection Officer
2007
Licensed Level III Firearms Instructor/OC spray instructor
Fitzsimmons Army Medical Center Nursing Academy . Aurora, CO. - 1984
Elida High School, Graduate. Elida, OH. - 1978
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