Regina Marshall

*** ****** ** ( Byron, GA ***** 478-***-**** ( abh955@r.postjobfree.com

PROVEN AREAS OF EXPERTISE

? Problem Solving & Analytical Skills ? Computer & Network

Support

? Customer Relations ? Sales & Marketing

? Coaching & Mentoring ? Conflict Management

? Administrative Professional ? Training & Development

SELECTED CAREER HIGHLIGHTS

AT&T Communications

< Manager responsible for communications transition and staffing

requirements. Accomplished transition of 750+ employees to new

network included coordination of workstation installation, training,

goal attainment.

Douglas Property Management

< Reduced collection of homeowner association dues from 14% delinquent

to less than 8%, with collections in excess of $50,000 in one year.

Coverstar, Inc.

< Developed protocol for automatic pool cover dealers including

processes, technical assistance, and customized technical drawings

that enabled them to increase contract amount an average of 25% to

50%. Exceeded 1.2M in sales annually.

RELEVANT EXPERIENCE

Outreach Manager/Data Analyst

ShuBee Inc. 02/2010 - 10/2010

< Hired to develop outbound call center. Established job

responsibilities, developed processes, designed training program,

interview, tested and hired associates. Created tracking reports for

goals, productivity, and quality assurance.

< Managed all company data related to Customer Records. Maintained

daily sales & outreach activity reports. Managed strategic data for

growth of business thru outbound calling. Department consistently met

goals and produced at 15% above threshold for success.

< Single point of contact with IT support; on site support for software,

hardware, and new CRM development.

Personal Banker

Bank of America 03/2009 - 02/2010

< Responsible for offering and selling financial products and services

to both consumer and small business customers.

< Establish, develop, retain, and deepen long-term relationships with

current and potential customers in the community.

< Meet and exceed sales and customer service goals.

Fraud Analyst

Bank of America 07/2008-02/2009

< Review potential fraudulent accounts for the prevention and detection

of possible ATM/Debit fraud on customer accounts.

< Appropriately action each account based on findings of potential

fraud; identify type of fraud and accurately document account.

< Follow established procedures and guidelines for researching accounts

utilizing multiple systems and tools to protect customer and bank

assets.

< Responsible for complex research and analysis of account activity to

assess potential fraud type.

< Take appropriate corrective action thru customer phone contact to

verify legitimate usage while maintaining quality customer interface.

Property Manager / Realtor 11/2006 - 12/2007

Douglas Property MANAGEMENT

< Managed residential communities as an individual contractor with over

1,000 homes; managed and maintained pools, tennis courts, clubhouses,

playgrounds, common areas, and landscaping.

< Accounts Payables and Receivables function for each community;

maintained separate brokerage accounts while employing strict

accounting methods.

< Coordinated monthly board meetings and annual community meetings.

Developed monthly financial reports, community activity reports, and

ensured legal compliance.

Executive Assistant 8/2004 - 7/2006

Coverstar - Automatic Pool Covers, Inc.

< Worked with engineers, designers, and pool builders to develop

technical drawings for custom designed residential swimming pools;

allowed modification of pool construction that accommodated automatic

pool covers. Integrated equipment and mechanisms into pool design.

< Single point of contact for builders, national accounts, and corporate

headquarters.

Georgia Sales Manager 1/2003 - 8/2004

< Developed and maintained relationships with more than 200 clients.

Averaged 12 sales calls weekly with a 75% close rate on all contracts.

< Managed marketing and advertising efforts for the state of Georgia,

and increased annual revenue by over $500K from personal and group

sales. Promoted to Sales Manager within 15 months.

< Trained and educated Sales Associates on product knowledge,

installation, troubleshooting, sales, and contract negotiation.

Managed sales budget, including salary, commission structures, and

incentives.

< Managed tradeshow participation including redesign of show booth,

product display, and development of marketing collateral.

ADDITIONAL WORK EXPERIENCE

Marketing Specialist 5/2000 - 10/2002

Arch Chemicals, Inc. - Treatment Products DIVISION

< Hired to manage relocation of corporate headquarters from Newark, NJ

to Kennesaw, GA. Project completed in less than 90 days-received

promotion following successful completion of project.

< Managed all aspects of corporate participation in international

tradeshow. Secured tradeshow exhibit space, collaborated on booth

design, procured sample products, and coordinated set up and take

down.

AT&T " ATLANTA, GA 6/1987 - 12/1999

Communications Manager / Executive Admin Assistant / Communications

Technician

SKILLS & KNOWLEDGE

MS Office, Excel, Word, Power Point, Outlook, ACT, Outlook, Publisher,

QuickBooks, Multi-line phones, AP, AR, Budget Management, Event

Coordinator, Employee & Vendor Training, Contract Negotiation, Marketing &

Sales Specialist, Hardware & Software Support, Facility Operations

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