M aanya Ravindra
****, * ** * * h n Ro a d, Ap t 2 0 0 5, Gl e n d al e, A Z 8 5 3 0 8
P h o n e : 6 0 2 321 9 2 5 8; E m a i l : m a anya . r @g m a i l . c o m
PR O F E S S I ON A L E X P E R I E N C E
Hi g h po t e n ti al c u st o me r a c c o u n t m a n a g e r with 6 years of experience i n challeng ing roles
having handled customers and accounts of a diverse nature.
Not afraid to dive in head f irs t and dr ive success in whatever role or indust r y I can con tri bute
to. Fast lea rner with enthus iasm to match.
S ki l l s
Business savvy with experience in a MNC environment handl ing high va lue accounts,
implementa tion of bus iness solut ions with value driven resul ts, strong customer focus, adept
at Contra ct Governance & Management and P&L Management .
Ac hi ev e me n t s
Helped turnaround negative accounts to posi tive EBIT by s lashing costs and
maxim izing the ef f ic iency which saved my company 30,000 USD.
In fluenced the expansion of exist ing accounts by cross sel ling product s thereby
increasing the va lue of the accoun t by 1.3 m USD.
Went beyond gaining customer conf idence and garnered high sat isfact ion rating s.
Worked with high level management.
Duly recognized for successfu l cl ient handl ing both by interna l teams and custome rs .
B T Gl o b al S e r vi c e s, Mu mb a i a n d B a n g al o r e, I nd i a Aug 2008 – Jan 2010
Public Company; 10,001 or more employees; BTA; Telecommunications industry
R ol e : Customer Account Manager
Ac c o u n t s : Al tr ia Phil ip Mor ris, Fiat Group, P&O Por ts, DP World, SCA, Olex Cables, Austral ia
Key t a sk s :
• Took complete ownership for the f inancia l and bus iness per formance of customer accoun ts
primar ily by dr iv ing the operat iona l ef fect iveness
• Operat ional decision making to dr ive improvement s in margin and revenue
• Manage and review contractua l obliga tions and complian ce
• Proactively address and resolve account operat ion problems
• Main tain and develop suppl ier relat ionships i n order to meet bus iness object ives & ser vice
level s
• Ensure continuous improvement on process ef fect iveness and ef fi cienc ies
• Ident ify r isks and issues and suggest mit igat ion strategy
• Work with other team members to del iver seamless del iver y to the custome rs
• Facil it ate and ensure regular, ef fect ive and proactive communicat ion with the cl ients
I n fo sy s Te c h n ol o gi e s L t d, B a n g al o r e a n d P u n e, I nd i a . Mar 2005 Aug 2008
Public Company; 115,00 or more employees; INFY; IT Services industry
R ol e : Assistan t Customer Account Manager
Ac c o u n t s : Br it ish Telecom – Phi lip Morr is Internat ional, Uni lever, Coca Cola, Credi t Su isse
Bank
Key t a sk s :
• Inventor y management and supplie r invoici ng
• Order Placement and trac king
• Manage suppl ier rela tion ships to del iver BT ser vices to end customers in mult ip le
geographies
• Preparat ion & ma intenance of finan cia l documents such as P&L statement, monthly
Accrual s sheet, Revenue & Cost forecast s
• Preparat ion of management repor ts such as Customer Governance Repor t s, Customer &
contract score cards
• Maintenance of an in l ife Change Request register & Revenue Cost Register
• To per form the overal l adm inis trat ion for the Contracts Management team
R ol e : Fi rst Line Analyst
Ac c o u n t s : Br it ish Telecom – Nationa l Health Ser vices, Brit ish Air ways London Eye
P r oj e ct: B T C & SI [Consu lt ing & Systems Integrat ion]
Key t a sk s :
• Reg istrat ion of inc idents, inc luding clas si fica tion & prio ri tiza tion, received by e mail
• Reac tive in ciden t progression, includ ing diagnos is and iden ti fi cat ion of correct resolv ing
par ty
• Proactive Inc ident Progression, inc luding ownershi p, monitor ing, trac king &
communica tion
• Hour ly, daily & weekly repor t generation
• Qual it y chec king inciden t data
R E P L, My s o r e, I n di a. Jan 2004 – Feb 2005
#347 D1 D2 El ect roni c Ci ty Mysore, Mysore, Karnat aka, India
R ol e : Asst. Sourcing Of f icer.
Ac c o u n t s : GE Medica l Systems, Wipro Techno logies .
Key t a sk s :
• Worked on procuring elec tronic components for projec ts with Wipro, GE Medica l Systems
and Honeywel l.
• Took complete ownership of tu rn key project s handled from star t to fin ish– from sourc ing
materia ls, procur ing them unt il in it ia tion of product ion all in shor t tu rnaround time.
• Hand led payments, l ogis tics, customs c learance and movement of materia ls across
var ious geographic loca tions .
• Actively involved i n clien t – management with an array of local as well as internat ional
customers .
M a a nya R avi n d r a
P h o n e: 6 0 2 3 21 9 2 5 8 ; E m ai l : m a a nya. r @g m ai l . c o m
H S B C B a nk, B a n g a l o r e, I nd i a . Sept 2003– Dec 2003
R ol e : Project Intern
Key t a sk s :
• Customer Relat ionsh ip Management High Net Wor th customers.
• Cross Sell ing Responsible for handl ing the migra tion of bank’s exist ing customer’s to the
alternate deliver y channe ls namely Internet and Phone Banking .
• Customer Compla int s Resolut ion Management Responsib le for a comprehensive project
to unders tand compla in ts of the customers and lia ison with the respect ive depar tments to
resolve the same.
• Prepare weekly MIS and ensure documentat ion completion
E D U CAT I O N
B a c h el o r s o f S c i e n c e 2 0 0 3
Subjects : Computer Science, Elec tronics and Mathemat ics
Mo u n t C a r me l C ol l e g e, B a n g al o r e, I nd i a .
OT H E R SK I L L S
Fi n a n c i a l r e p o r t i n g : inter preting and managing Profi t & Loss statements, monthly and annual
budget ing, forecast ing and accrua ls .
Gov er n a n c e r e p o r t i n g : continuou s improvement plann ing, r isk and mitigat ion, customer
sati sfaction repor ts, account deve lopment planning .
Extremely profic ien t with MS Of f ice .
R E F E R EN C E S
References can be provided upon reques t.
C O N TAC T I N F O R M AT I ON
Phone: 602-***-****
Emai l: Maanya.R@gmail .com