Dear Sir or Madam,

As an accomplished professional with over twenty years of customer service experience. My skills and

training would add value to your organization, and I am excited for the opportunity to be a valuable

contributing member of the team.

In my previous role as a Zone Supervisor, I gained the knowledge and experience I need to hit the ground

running and start making an immediate contribution right away. The following are just a few highlights of

my professional skills and achievements that I plan to bring:

Provide excellent customer service to patients

Learned my current position quickly and trained others in my area

Led my team to reaching our Children's Miracle Network Hospital goal of $10,000 and exceeded

that goal of over $12,000

My resume will show you many others.

I would welcome the opportunity to speak with you to discuss how my background would make a major

impact on your organization's success. I look forward to hearing from you, and thank you for your time.

Sincerely

Shani Barber

Shani Barber

525 W. 14th Ave El Dorado, KS 67042

316-***-**** abh8ii@r.postjobfree.com

Objectives

Obtain a position where I can maximize my training experience, leadership responsibilities, problem solving abilities,

and my positive interaction skills with over twenty years customer service.

Qualifications

Experience with Microsoft Word and Excel

Typing skills (66 WPM)

Decision making skills

Time management skills

Data entry (experience using 10-key number pad)

Willing to learn new things

Customer service oriented

Able to work independently

Helped take care of my grandmother from age 9 to 16

Trains others

Organizational Skills

Prioritize daily tasks

Multi-tasks when needed

Manage special projects effictively

Interpersonal Skills

Works well with others or on my own

Supports and understands other's feelings

Delegates effectively

Gives positive feedback on a job well done

Communication skills

Writes clearly

Speaks effectively

Listens attentively

Leads group discussions

Provides feedback

Confidently speaks in public

Education May 2014-Present

Ultimate Medical Academy-Tampa, Florida

Medical Billing & Coding Diploma 3.9 GPA March 2015

• Dean's List

Details of specialized training

• HIPAA Privacy Practices

• CMS1500 Claim Form

• Basic coding skills for ICD/CPT

• Understands legal and ethical issues in human services

El Dorado High School-El Dorado, Kansas August 1983-May 1987

High School Diploma 2.8 GPA

Details of specialized training

Accounting

Work Experience

Walmart, El Dorado, Kansas August 2010-Present

Front End Zone Supervisor

Provide excellent customer service in a fast, friendly manner

Write weekly schedules, evaluations

Address attendance issues

Train new/current associates

Maintain Scans Per Hour goal of 850 or higher

Conduct monthly Customer Service Supervisor and cashier meetings

Conduct interviews for new associates

Led front end team to reach Children's Miracle Network Hospital donation goal of $10,000 in 2012.

Total donations exceeded $12,000.

Trained new Assistant Manager

Determine monthly donations to schools and organizations

Walmart, El Dorado, Kansas October 2004-August 2010

Department Manager

Provide excellent customer service

Provide quality food for purchase

Ordered merchandise when needed

Performed monthly inventory

Keep department clean per Kay Chemical requirements. Passed all Kay Chemical visits with a Green score

Long John Silver's January 1995-June 2004

Store Assistant/Manager

Provide excellent customer service

Provide quality food

Write weekly schedules

Perform daily, weekly, and monthly inventories

Interview for new employees

Interests

Collect dolphin memorabilia

Cross stitch

Supporting my daughter in volleyball

Spending time with family

Reading

Spending time at Lake of The Ozarks

Contact this candidate