Freddy Dobbs

Lincoln Park, New Jersey *****

Phone: 973-***-****

Email: abh8g4@r.postjobfree.com

Education

Networking Securities, 2004, Chubb Institute, Parsippany, NJ

Major: Network Securities System Administrator

Certifications

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Certification Number- COMP001005486972

Professional Skills

. LAN Setup: LANs, Wireless network Setup, wired network cable,

implemented LAN for new clients. Installation and maintenance of

hardware network devices.

. Networking: TCP/IP, terminal services setup and printing via terminal

services, DHCP and DNS implementation in windows and Linux servers,

Novell client configuration and installation, Configuration of client

machines to join domains and networks.

. Security: Experience securing networks. Wireless network security,

client level security. Firewall setup and implementation in Windows.

Active Directory installation, troubleshooting and configuration. VPN

setup and troubleshooting

. Software: Setup troubleshooting of the following software Microsoft

Office 2003/2007, Outlook 2003 and 2007 configuration, IBM Lotus Notes

6.5-8,0, Windows 2000, Windows XP, Windows 2003 Server, and Windows

Vista.

. Hardware: Building and setup of new computer and laptop hardware.

Hardware troubleshooting and upgrading. Troubleshooting and repairing

of printers.

Work Experience

NBC Universal/GE October 2009-June 2010

Manhattan, NY

Consultant

Desktop Support

. Open and close support tickets using the Kintana ticketing

system.

. Provided users with excellent customer support.

. Installed, configured, troubleshoot and connected user's

blackberry to the Blackberry Enterprise Server.

. Troubleshoot Outlook 2003 issues such as users being unable to

connect to the exchange server. Users unable to access their

Mailbox in Outlook 2003.

. Provide user's with computer hardware break/fix support for Dell

Desktops Models Optiplex GX 620, 745, 755, 760. Provide

break/fix support for Dell Latitude E4300, D610, and E6400.

. Preformed volunteer work for BMS on Behalf of GE/NBC. Trained

users on how to use Excel and Word.

Horizon Blue Cross Blue Shield of New Jersey March 2009- September 2009

Newark, NJ

Consultant

Phone Support

. Used HP Service center to open and close tickets.

. Configured and troubleshoot Cisco VPN issues

. Troubleshoot Lotus Notes version 6.5-8.0

. Troubleshoot and resolve various Microsoft Windows XP, and

Office 2003 issues.

Wyeth November 2008-December 2008

Pearl River, NY

Consultant

PC Migration Technician

. Configured and Installed user requested Applications

. Migrated users Desktop, Favorites and My Documents data to new

Laptop, Desktop.

. Troubleshoot Novell Email client issues.

Siemens July 2008-October 2008

Parsippany, NJ

Consultant

PC Tech

. Configured and troubleshooted Lotus notes 6.5

. Migrated user data to new Laptop, Desktop, or Thin Client

. Verified validation sheets for the users that would be migrated.

. Provided end user support for newly assigned machines.

Chopper Express August 2007-July 2008

Montville, NJ

Full-Time

Qcom Integration/ Level II Support Tech

. Provided phone support to users.

. Qualcomm Support for Drivers and Website support.

. Open and closed tickets, using proprietary website ticketing

system.

. Troubleshoot and resolved outlook issues.

. Troubleshooting and resolved Windows and Novell client for

windows.

. Websense administrator.

ISI Imaging Solutions May 2007-July 2007

Whippany, NJ

Full-Time

Technical Support Specialist

. Provided technical phone support to users.

. Open and closed tickets related to outlook, active directory and

printing issues.

. Troubleshoot outlook, Active directory and VPN issues.

. New Machine setup and validation sheet completion.

Moody's Investment Services November 2006-April 2007

New York, NY

Consultant

Network Printer Technician

. Serviced and repaired Lexmark and HP printers.

. Responsible for ordering printer parts and installing them in

order to resolve various printer issues.

. Opened and closed tickets using Magic support ticket system.

. Escalated issues to on-site staff and coordinated further issues

to vendors who would arrive on-site.

Contact this candidate