Active Directory Supervisor
Resume:
Robin Mary Porter
Washington, DC 20017 US
Day Phone: 202-***-****
Mobile: 202-***-****
Email: abh813@r.postjobfree.com
Availabi Job Type: Permanent, Temporary, Term
lity: Work Schedule: Full-Time, Part-Time, Shift Work
Work West View Medical Rehabilitation services
Experien 3200 12th Street N.E
ce: Washington DC, DC 20017 United States
02/2008 - 06/2010
Salary: 18.00 USD Per Hour
Hours per week: 40
Assistant Training Coordinator
Supervisor: Cora Macskill (240-***-****)
Okay to contact this Supervisor: Yes
Assistant training Coordinator on call
Assisting in the training of the new employee's rule and
regulations
How to use the ADP and DelTeK computer time sheet systems
Using Microsoft office suites setting up training
Using customize medical application to document clients
progress on the daily basess
Using Active Directory in account creation
Micro Exchange and People Soft
NCI
11730 Plaza America Drive
Reston, VA 20190 United States
03/2008 - 06/2008
Salary: 22.65 USD Per Hour
Hours per week: 40
Helpdesk/Analyst/Admin
Supervisor: Julius Fielding (202-***-****)
Okay to contact this Supervisor: Yes
I serve as an initial point of contact for hardware and
Software related problems in a 3,500-user environment I serve
as an initial point of contact for hardware and
Software related problems in a 3,500-user environment.
My daily duties require me to troubleshoot, research, diagnose,
and resolve technical issues I have helped to process 2,344
tickets dealing with computer problems, technical questions,
access rights, account creations, and account deletions.
lMS Office, Hummingbird DM, Novell, GroupWise, Heat, RSA Keon,
The average productivity rate for the entire Help Desk during
the same time period was 30 to 40 calls per day.
Laptop testing for new hires
Helped with the roll out or migration of new tokens for the
keon management system.
Assisted in the training for new hires.
(MS Windows
NT/2000/2003, Active Directory, Citrix server
Windows XP
Vista office 2007
AT&T Dialer, and Travel
The average productivity rate for the entire Help Desk during
the same time period was 30 to 40 calls per day.
Laptop testing for new hires
Helped with the roll out or migration of new tokens for the
keon management system.
Assisted in the training for new hires.
(MS Windows
NT/2000/2003, Active Directory, Citrix server
Windows XP
Vista office 2007
SMS Product INC
1521 Westbranch Dr Ste 400
Mclean, VA United States
06/2007 - 10/2007
Salary: 25.68 USD Per Hour
Hours per week: 40
Senior System Engineer
Supervisor: Rosecan, Matthew 703-***-****)
Okay to contact this Supervisor: Yes
(Senior Systems Engineer) (Acting) for the United States
Capital Police Department (Project management)
Consultancy, installation, configuration, administration,
troubleshooting and
Project management. Network Operating Systems (MS Windows
Refresh and computer installations.
NT/2000/2003, Active Directory
Recovery of programs and document through active directory
Identifies group permissions and policy in active directory
Updates security softer ware and alerts in active directory
Account setup for the active directory registers
Collaboration Solutions (MS Exchange, MS WSS, MS Share point
Portal Server, MOSS 2007
High Availability & Storage Solutions (Clustering, Load
Balancing, SAN, NAS
Server Based Computing (MS Terminal Server, Citrix,)
Systems/Enterprise Management Solutions (Altiris, MS SMS, HP
SIM,
Database Environments (MS SQL Server, SQL RS,)
Virtualization Solutions (VMware, MS Virtual Server)
Large migration projects
Microsoft, HP, Altiris, Citrix, Vmware
Mac os
Advance Technology System
Feb 2007- May 2007 Temporary
IT/helpdesk support/software developer/ tester /Gov. Contractor
for HUD
Providing day -to-day technical for specialized software
support for offices.
Routinely operated photocopiers and fax machines
Testing for errors in specialized software
Timing the quickness of work loads and dropdowns
Helping to develop statically software
Escalating Dev Traker tickets and remedy when necessary
Lotus Notes
Outlook 2003
Win. XP.
Advance technology Systems
2020 Corporate Ridge Drive Suite 910
McLean, VA 22102 United States
02/2007 - 05/2007
Hours per week: 40
IT/helpdesk support/software developer/ tester /Gov. Contractor
for HUD
Supervisor: Crynnstal Conally (703- 506-8229)
Okay to contact this Supervisor: Yes
IT/helpdesk support/software developer/ tester /Gov. Contractor
for HUD
Providing day -to-day technical for specialized software
support for offices.
Routinely operated photocopiers and fax machines
Testing for errors in specialized software
Timing the quickness of work loads and dropdowns
Helping to develop statically software
Escalating Dev Traker tickets and remedy when necessary
Lotus Notes
Outlook 2003
Win. XP.
Data Group INC
3320 Monarch Ln
McLean, VA 22102 United States
01/2006 - 02/2007
Salary: 19.22 USD Per Hour
Hours per week: 40
IT/ Help desk / Admin Program analyst Gov. Contractor
Supervisor: Roger Brizendine (703- 560-5029)
Okay to contact this Supervisor: Yes
Provide day-to -day technical support for office.
Routinely operated photocopiers and fax machines.
Repaired and fixed computers.
Managed database and networking center.
Performed major upgrade on computers.
Heat tickets and Remedy
Using the Avaya ACD call routing system
Educatio Department of Employment Services Washington, DC United States
n: Technical or Occupational Certificate 06/2012
GPA: 3 of a maximum 4
Major: Micro Soft office 2010
Alison.com Washington, DC United States
Technical or Occupational Certificate 04/2011
GPA: 3.0 of a maximum 3.50
Credits Earned: 23 Quarter hours
Major: IT Project Management Minor: Digital Computer literacy
HP Learning center Washington, DC United States
Technical or Occupational Certificate 04/2009
GPA: 3 of a maximum 3.5
Credits Earned: 3 Semester hours
Major: MicroSoft Certified Person Minor: MSCA
South Eastern Univeristy Washington DC, DC United States
Associate's Degree 06/2006
GPA: 3 of a maximum 4
Credits Earned: 66 Semester hours
Major: Copmuter Science Engineering Minor: Information SyStems
management
Howard University School of Business Washington, DC United
States
Bachelor's Degree 03/1992
GPA: 3 of a maximum 3.5
Credits Earned: 250 Semester hours
Major: Business Management Minor: Computer Business management
Job HP Learning Center
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MCSE 2000-20003 / ISMA/
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06/11/2008
Learning Key Training Center
Computer Tech Certificate A+
12/2002
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MS Proficient MOUS Certificate
06/27/01
Referenc Name
es: Employer
Title
Phone
Raymond Kinlaw
DC Government Rehabilitation Services
Counselor
abh813@r.postjobfree.com
Cora Macaskill
West View 2 Medical facility
Training Coordinator
Julius Fielding
NCI Inc
Lead Helpdesk/Desktop Support Analyst
abh813@r.postjobfree.com
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