Quality Control Data

*** ********** 478-***-**** Cell

Drive Phone

Macon, GA 31210 kim@awardauthority.

com

Kimberly L. Miller

Experience October 2009-Present IHS Robins AFB, GA

Data Sustainment Specialist

Enter data from T.O. to capture data for conversion

from .pdf format to database according to Air Force

guidelines

Work with IPB diagrams to monitor and sustain T.O.

integrity

Enter the latest versions of T.O. updates and

changes into system to be used by Air Force

personnel

1999-October 2009 Award Authority Macon, GA

Business Owner

Owned and operated small award and recognition

business

1995-1999 GE Capital Macon, GA

Senior Statistical Analyst - Credit Card Services

Develop and maintain operator statistic database

using several programs

Produce daily, monthly, quarterly and yearly ad hoc

reporting for major clients to ensure client

specific policies and procedures are followed

Provide monthly usage reports as well as track and

monitor inventory levels of client materials

Developed database for monitoring daily jobs

Balance, track and report monthly postage and

volume reporting

Maintain and balance database to track production

and mailing for approx. 250 daily jobs and several

monthly reissues

Ensure the integrity of data and volume is accurate

to provide support for management and billing

services

Ensure correct policies and procedures are followed

by operators in reporting volume reporting

Work to maintain accuracy and integrity of all

reporting by utilizing several programs, policies

and procedures implemented by upper management,

clients and lateral departments of data and reports

on shared confidential networks and systems

Supply information and support for Six Sigma

reporting

1997-1999 GE Capital Macon, GA

Back Up Vault Operator - Credit Card Services

Receive and print daily production jobs

Maintain, balance and track usage of blank credit

cards in secure environment

Perform daily and monthly inventory for clients and

internal reporting

Provide inventory and tools for production

employees and machine operators

Exchange and monitor damaged or defective credit

cards

Track, stock and provide materials and tools for

production employees and machine operators

Maintains inventory spreadsheets and database for

tracking production jobs and inventory levels

Issues daily work, supplies, equipment, tools and

stock to machine operators

Works with Quality Control to maintain help achieve

production standards as well as quality initiatives

for all products and services

1991-1994 GE Capital Macon, GA

Transit

Oversee staff and assign workloads based on daily

volume

Balance daily runs of financial data and deposits

Use various secure systems, networks, policies,

procedures and programs to ensure accuracy and

integrity of transmissions

Oversee pickup of deposits to ensure safety and

confidentiality procedures were followed by

authorized personnel from courier service

Assess employee performance and monitor individual

productivity

1991-1994 GE Capital Macon, GA

Account Services Lead

Oversee staff and assign workloads based on daily

volume

Perform quality checks on associates to ensure

integrity and accuracy of work performed

Developed and maintained quality and production

standards

Work with software technicians and equipment

maintenance technicians to ensure network, system

and data integrity and to implement new

applications and equipment

Maintain operator productivity reporting

Assess employee performance and monitor individual

productivity

Transmit data to maintain current customer

information

Education 1982-1986 Lee County High

School Leesburg, GA

1992-1994 Macon State College Macon, GA

Skills Proficient with Microsoft Office, including Excel,

Word and Access, Photoshop, Adobe. Great

communication skills. Typing 40+ WPM, 10 Key,

highly motivated. Hard working team player.

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