Ana Melisa Poole

Ph: 954-***-**** Email: abh7zj@r.postjobfree.com

Summary: A Business Executive with ten years of management experience.

This includes vast experience in Sales, Customer Service, Accounting, and

Operations. Individual skills include excellent problem solving

capabilities, strong communication skills, organization, time management,

and team player strengths.

Experience:

SCI Riviera Beach, FL April 2010 - Present

Account Executive

Roles:

Target national and regional accounts to increase sales. Determine

forecast and demand for rx and otc products. Calculate CMS submission.

Support VP of sales and Marketing. Manage Telesales team, and problem

resolution with in the department. Sales team increased sales from 0 to

$100,000 a month within six months.

Talegators Ft. Lauderdale, FL 2008 - 2009

Operations and Executive Assistant

Operations:

Assisted in the opening of three restaurants. Each having sales of 20k a

month within the first 90 days.

Managed and coordinated operation strategies and activities for five

locations. Assists with the development and implementation of organization

policies, practices, procedures, and attainment of operating goals. Review,

analyze, and prepare reports conferring with managers to obtain data

required, reporting directly to the President and owner.

Accounting:

Prepared and processed all data and reports including A/P, A/R, and cost

analysis. Reported directly to President, advising on such issues as

effective use of resources and a/p vendor management. Also managed funds in

twelve bank accounts and paid taxes due to multiple agencies.

Payroll:

For five locations, compiled and processed payroll data. Calculated hours

worked, taxes, deductions and insurance. Screened time-worked inputs for

calculating, coding, or other errors. Prepared and issued paychecks, as

well as, processed all tax payments.

H.R.:

Activities included setting up files on all new personnel: assigning

employee number, enrolling new employees in programs, and recording changes

on all employee status as necessary. Distributed current policy and

procedure manuals, and other communication to Managers. Responsible for

filing and reporting to President any accidents and injuries at

establishment. Maintained and communicated all tax changes and federal rate

changes.

Esprit Pharma E Brunswick, NJ 2005- 2007

Director of Customer Service and Operations

Operations:

Company created and sold within two years for 360 million.

Managed the supply chain for all of Esprit's commercial and sample

products, and includes production and purchasing schedules. Oversaw recall

process and communications. Assisted in Managed Markets department

reviewing contracts, bids, chargeback reconciliation, Medicaid and

government pricing calculations, and rebate verification. Provided support

to Trade Team assisting in product launches, problem resolution, and

pharmacy sales.

Customer Service:

Managed Customer Service, Product Complaints, 3PL and supply chain

communications. Some tasks include: patient and pharmacy requests, pricing

communications, inventory analysis, back order monitoring, Morgue inventory

and returns management. Created and reviewed SOPs for 3PL as well as

internal SOPs, policies and form templates. Integrated with the finance

department for inventory management, A/R statuses, customer credit lines,

and sales reporting.

Marketing:

Assist VP of Operations with sales plan of Prosed. Assisted in training of

Sales Representatives of product line, sample planning, and manufacturing.

Analyzed data for trends, targets, and sales representative reach.

Star Pharmaceuticals Inc. Ft. Lauderdale, FL 2004-2005

Director of Operations

Supply Chain:

Cut expenses by 2/3, increased sales by 1/3. Company sold twelve months of

hire.

Managed key accounts including pipeline inventory levels, contract

compliance, stocking for product launches, accounts receivable, and

collections.

Human Resources:

Evaluate office production; revise policies and procedures to improve

efficiency of workflow. Prepare work schedules and assign duties to

personnel to ensure efficient operation of department

Administered employee files, training materials, including Standard

Operation Procedures. Provide personnel assistance in identifying,

evaluating, and resolving human relations and work performance problems

within establishment.

Accounting and Finance:

Analyze financial information and prepare financial reports such as balance

sheet, P & L, and other reports to summarize current and projected company

financial position. Prepare entries to accounts such as general ledger

accounts, and documenting business transactions.

Managed Markets:

Prepare and process Medicaid and Medicare formulas and payments.

Warehouse Supervision:

Managed receiving and shipping, temperature controls, and inventory

movement.

Marketing:

Assist VP of Operations with sales plan of Prosed. Assisted in training of

Sales Representatives of product line, sample planning, and manufacturing.

PrescribIT Rx Miramar, FL 2004

Executive Asst./ Pharmacy Administrator

Assist President and Vice President with day-to-day functions.

Office Manager for five locations; including problem resolution,

purchasing, and communication between locations. Prepare analysis reporting

such as staffing costs and script volumes.

Managed Administrative Assistant, Receptionist, Fax Coordinator, and A/P

clerk. Assisted Pharmacy Director with licensing and organization of five

locations.

Apotex Pharmaceutical Corp. Weston, FL 2000- 2003

Contract Administrator:

Review bids and negotiate contract with customer or bidder as well as

requests for amendments to contracts.

Advises planning and production departments of contractual rights,

obligations, and progress reports

Coordinate work of sales department with production and shipping department

to implement fulfillment of contracts.

Corporate Account Representative:

Responsible for the day-to-day account management of strategic Western

territory customers. Activities include: inventory management, movement of

short-dated inventory, secure new products on contracts, and analyze

contracts for trends. Provide professional customer support to customer

segments such as: order entry, accounts receivable, shipping inquiries,

customer complaints, inventory allocation, product returns, and any

customer related issues that may arise.

Education: Master's in International Business (MIBA) (Anticipate

graduation 2011)

Nova's Huizenga School of Business Davie, FL

BS, Business Management, BSB/M (2002)

University of Phoenix Plantation, FL

Additional

Assets:

Certified Designated Representative (Dept. of Health, Florida),

License #8811112

Notary Public State of Florida

Contact this candidate