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Manager Customer Service

Location:
Palo Alto, CA, 94306
Posted:
November 08, 2010

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Resume:

ELENA VASSILIEVA

408-***-**** (mobile)

abh7qv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Technical Localization Producer/Manager with solid experience in global software, web, and

product releases. In-depth understanding of on-line and console games localization. Solid

experience in process optimization to reduce costs and accelerate time to market.

Specialties:

Localization. Process Optimization. Vendor Management. Global Product Management.

WORK HISTORY:

Localization Program Manager at Cisco System/Project Manager at VistaTEC

June 2010 – September 2010

Works on-site with Cisco Global Web Marketing to schedule and coordinate localization activities;

Responsibilities:

• Provide localization expertise to cross-functional teams and stakeholders to ensure delivery of

Cisco.com global content and products on time and with high linguistic quality.

• Drive localization program management for specific products or product groups from inception

to launch, including scoping, resource allocation, scheduling, and budgeting;

• Spearhead ETSG department initiatives including translation quality, process improvements,

vendor strategy, and tools improvements.

• Work collaboratively with Cisco ETSG team to drive efficiency and effectiveness of the

localization process.

Motorola, Android Mobile Division, Sunnyvale, CA August 2009 – May 2010

Sr. Localization Manager

Responsibilities:

• Manage (multiple) localization projects

• Proactively communicate with cross-functional teams (schedules, issues, status, bugs, etc.)

• Prepared reports for management and team members

• Define the localization process based on requirements, securing internal and external resources,

coordinating schedules and deliverables with development, product management, QA and other teams,

managing cost, and managing the execution and delivering of high quality localized products at minimum

cost.

VARIAN Medical System, Palo Alto, CA October 2007 – August 2009

Localization Product Manager

• Manage localized product portfolio, resources, budgets, and schedules for new releases (engineering,

customer service and marketing documents).

• Manage process improvement projects and tools implementation.

• Marketing and service data collection and analysis (localization support) – Web marketing, SEO;

• Generating internationalization PRD, developing and assessing SEO;

Responsibilities include:

• Localized products portfolio management (localization requirements and report forms for developers);

• Cross-functional internal and external projects - customization /localization of ERS (SAP solution);

• Strategic localization initiatives - centralized localization processes across company worldwide;

• Budget and vendors management ;

• Developing and executing SEO strategies for international web-site; working with Product marketing to

drive SEO by content editing and keywords linking;

SONY COMPUTER ENTERTAINMENT AMERICA, Foster City, CA September 2005 – October 2007

Internationalization Manager

• Manage translation and localization of software UI and web sites for PlayStation products.

• Manage resources and schedule for new localized releases (translation/review/testing);

Responsibilities include:

• Manage translation, review and QA of SW UI and customer documentation (web sites) from English into 11

European languages

• Manage product localization portfolio with collaborative partners (marketing, customer service); data

analysis; SEO; content optimization;

• Cross-functional projects with third party vendors and customers – SEO and localized web content

optimization for Playstation Store;

• Find and Implement marketing and service tools and to support improve data search efficiency

Engineering-Consulting Company, Memphis, TN, October 2000 – April 2003

Business Research Analyst

• Researched, analyzed, and compared marketing and service data. Digital marketing (search tactics).

Creating business reports and flow charts;

EDUCATION

SAN JOSE STATE UNIVERSITY

Currently pursuing Master’s degree in Communication; (concentration – Internet communication)

CHRISTIAN BROTHERS UNIVERSITY, Memphis, TN

Master’s degree in Engineering Management (not completed)

MOSCOW STATE LINGUISTICS UNIVERSITY

BA in interpretive linguistics (Major – French, Minor – applied linguistics)

MOSCOW STATE BAUMAN TECHNICAL ACADEMY, Moscow, Russia

Master’s degree in Mechanical Engineering

• Double major in Economics and Computer Programming

COMPUTER AND LANGUAGE SKILLS:

SDL TRADOS Synergy, SDL TMS; World Server,SDL PASSOLO, .Net Localization with Visual Studio;

Adobe Technical Communication Suite; Microsoft Office Project; SQL

LANGUAGES

Russian – Native language

English –Spoken and written communication skills

French –Spoken and written communication skills

German – Written communication skills



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