Robert F. Ritter

**** * ********** ** *******, KS 67212 316-***-****

abh6a7@r.postjobfree.com

SENIOR TECHNOLOGY MANAGER/DIRECTOR

Technology services professional, with 21 years of technical experience and

over 9 years management experience. Successful in the design, development

and deployment of technology and operational strategies. Leads and

motivates teams through successful implantation of large-scale projects and

daily operations. Possesses well tested analytical and organizational

skills. Expertise in infrastructure design, data center operations, and

seamless integration of emerging technologies. Performed cost analysis,

planned, established and maintained vendor relations. Participated in the

acquisitions and mergers of companies.

Core Competencies:

> Technology Architecture and Integration

> IT Organizational Management

> Strategic/Tactical Planning

> Telecommunications/Telephony

> Vendor/Contract Management

> Network Design and Implementation

> Application Development and Support

> Web Application and Infrastructure Support

> Helpdesk/Remote Support Operations

> Hands on Technical Skills

> Implementation of Best Practices

> Project Development and Management

PROFESSIONAL EXPERIENCE

12/01/08 - 09/01/10 - Koch - Wichita, KS

CTO Group - Enterprise Architect

Develop Enterprise Strategy for the largest privately held company in the

US. Provide guidance and alignment around technology for the Koch

companies. Work to provide guidance, strategy, roadmaps, standards to aid

the Koch companies in standardizing on technology, using specialized

knowledge and skills. Work with the CTO/CIO council to introduce emerging

technologies, provide value to the Koch companies. Provide architecture

review for enterprise wide projects, and projects that combine many

technology layers within a given project scope. Provide consulting

services to the Koch companies to assist in large deployments and projects

where an enterprise view adds value to the enterprise.

01/02/08 - 12/01/08 - CSC /Textron/Cessna - Wichita, KS

Systems Administrator, Sr Professional

Perform systems and database administration. Monitors and tunes appropriate

systems to ensure optimum level of performance. Oversees appropriate level

software installations and upgrades and related software packages. Collects

and reviews system data for capacity and planning purposes. Analyzes

capacity data and develops capacity plans for appropriate level enterprise-

wide systems. Provides design and configuration of infrastructure systems.

Plans, coordinates and directs appropriate level data refresh strategies.

Interacts with client management to answer questions, problems and requests

regarding complex system issues. Provides leadership and work guidance to

less experienced personnel.

.

02/15/07 to 10/01/07 - COPS Monitoring - Williamstown, NJ

Director of Technology

Direction of Technology for a wholesale monitoring company. Direct

monitoring, web, and back office solutions. Provide strategic planning and

multi site architecture. Develop solutions to provide a technology edge

for the company. VOIP integrations and enhanced web solutions. Manage

four call centers in four states. Direct a staff of 10 direct reports as

well as provide guidance for several other business owned by parent

company. Work for the President and COO of the company. Work to enhance

workflow and provide enhancements to efficient operations. Implement

standards and policies for the company. Create conversion plans for newly

acquired call center. Design disaster recovery center to be constructed in

new facility. Application development and support of custom billing and

monitoring programs. Manage a budget of 3M, capital and expense, part of

the executive team.

08/08/05 to 06/30/06- York International / Johnson Controls International -

San Antonio, TX

Operations Manager

Manage a group of engineers supporting remote facility management.

Development of department infrastructure, staffing, operations and

procedures. Implementation of infrastructure, plan and development of

staffing model. Designing a technology solution for remote management of

multi site retail Building Automation Systems. Work to consolidate

operations into a single center. Develop new methods of communication and

collection of data from automation systems. Create Seibel systems workflow.

6 direct reports. Department was shut down when Johnson Controls

International purchased York International.

> Startup new business, P&L division with 1.2 million dollar budget

> Hire and train staff in customer and technical methods

> Develop business plan and policies

> Develop projected financials and internal pricing strategy

> Identify technical partnerships within the company

> Business process mapping and evaluation of technology solutions

> Implemented remote solution for major retail business partner with

over 1000 sites.

1/1/98 to 06/10/04 - Protection One Alarm Monitoring, Inc. - Wichita, KS

Sr. Manager Computer Operations

Responsibilities include the direction of all technology assets utilized in

the monitoring of 1 million customers' alarm systems for the countries

second largest security company. To include: personnel, voice, data,

network, server, desktop, specialized equipment, and software support.,

Maintenance of multiple call center/data center operations, to include:

2000 plus desktops, 20 AIX /RS6000 servers, 60 Win2K Servers, 3 Sun

servers, AS400, Lucent G3r phone systems, Lucent, Cisco network switches,

Citrix, Lucent CTI, Davox dialer and other related equipment. Duties

include: Project Management, Business Integration, Strategic Planning,

Technology Integration, Application Support, Helpdesk Coordination,

Personnel administration, evaluations, hire/fire, motivation/corrective

actions. Direct report to COO, managed a 12 million dollar budget and a

staff of 25.

> Executed the conversion of monitoring applications to a single

proprietary Oracle application at five call centers, to include

implementation of new infrastructure, data center, consolidation of

legacy systems, major cost saving initiative. 36 month 20M dollar

project.

> Active Directory implementation for 60 Microsoft servers and 2000

clients, increased control and performance.

> Consolidation of 3 call centers into main center with primary and

secondary data centers to reduce technology and business costs by

streamlining operations.

> Telecom architecture enhancements, Avaya G3r phone system migration

to 8700 processors and remote 8300 systems in a network connected

system with VOIP functionality for 30 branch locations.

> Upgraded data center infrastructure to include Cisco 6509 and 4500

switches added Gigabit/fiber services.

> Implemented Tivoli Storage Management system with IBM enterprise scale

tape library system.

> Built a Disaster Recovery Center utilizing advanced routing of

telecommunication and network infrastructure to create a highly

available recover site and Business Continuity Plan.

> Delivered a significant reduced IT budget by renegotiation of

contracts and services of major vendors.

3/6/95 to 8/15/97 - National Weather Service, Jackson, MS.

7/6/92 to 3/6/95 - National Weather Service, Pleasant Hill, MO.

Engineer Electronic and Computer Systems

Five years with the National Weather Service maintaining weather service

equipment. Duties included the maintenance, configuration, and

administration of computer systems in the office as well as working with a

wide variety of systems in the field. Systems ranged from PC's,

Workstations (Sun and HP), to specialized weather systems utilized in

collection and forecasting operations. Maintained computer systems

hardware, software, networks, Windows NT, Novell, integrated electronic

systems and data communications equipment. Worked with Windows 95, NT,

Linux, OS/2, QNX, UNIX operating systems as well as Data Generals.

Experience with LAN/WAN, TCP/IP and RF data communications. Contract and

vendor relations, project management, application development and support,

documentation, time analysis, equipment inventory and control, procurement.

> Maintain critical weather forecast equipment and locations

> Develop maintenance schedules and practices

1/11/89 to 7/6/92 - Integrated Avionics Systems Specialist - Kansas Air

National Guard,

Wichita, KS. Traditional Guard Position while attending college full time.

9/5/86 to 1/10/89 - Avionic Inertial and Radar Navigation Systems

Specialist - USAF, Myrtle Beach, SC, Keesler AFB, MS, Lackland AFB, TX

EDUCATION

BUTLER COUNTY COMMUNITY COLLEGE

Associate of Arts Degree 12/1990

Associate of Applied Science Degree 12/1990

WICHITA STATE UNIVERSITY

Attended working toward BA Computer Information Systems

(120 credit hours)

IBM TRAINING

> IBM Certified Specialist

> AIX Systems Administration

> AIX Advanced System Administration

> AIX TCP/IP

> AIX/UNIX Security

> AIX Performance Tuning and configuration

> Korn Shell Programming

> SQL programming

> Tivoli Storage Management

NATIONAL WEATHER SERVICE

> Integrated weather systems maintenance

> Data General computer maintenance.

> System Analysis, Data General

> Integrated systems training

> Automated Field Operations and Services training

> Unix systems training.

OTHER

> Project Management, Business, Financials, many management seminars

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