Jason C.N. Obioha

***** ******* **. *******, ** *8219 313-***-**** abh65e@r.postjobfree.com

Professional Universal Am-Can Ltd

Experience: IT Department

Warren, MI

Systems Support Analyst II

(Nov. 2006-Present)

. Provide technical expertise for UTSI products, services,

systems for internal/external stakeholders.

. Within 1 year of hire date, appointed Workflow System

Administrator / Vendor Support liaison. Monitored company-

wide workflow of customer documents

. Within 1 year of hire date, appointed System Administrator

for Transcore and ITS accounts. Worked directly with

Brokerage Mgr. to minimize errors for load postings and track

corporate and customer accounts.

. Assessed, documented, and resolved customer issues via phone,

email, and on-site.

. Tasked with training new hires in IT company-wide policies

and procedures.

. Performed remote installations, product fixes, and provided

troubleshooting support.

. IT Help Desk (internal/external)

. Participated in on call 24/7 systems support

University of Michigan - School of Social Work

Computer and Technology Services Ann

Arbor, MI

Computer Consultant I

(Jan. 2006-Aug. 2006)

(April 2003-Jan.

2004)

. Extensive experience preparing, installing, configuring and

repairing desktops, laptops, printers, and switches.

. Provide telephone and in-person support to over 75 faculty,

troubleshooting, diagnosing, resolving, and documenting

hardware, software, and network related technical issues.

. Tasked with quarterly inventory control of PCs and

peripherals

. Tasked with tracking and preparing equipment donated to

various charities

Kelly Services - Borders Group Inc. Ann

Arbor, MI

Project Implementation

(July 2004-Jan. 2006)

QC Analyst /Associate Support Technician

. Create, respond to, escalate, and close tickets via Remedy

Ticket System.

o Achieved 90% problem resolution rate of all inbound

client calls within 10 minutes by thorough understanding

of Borders POS hardware and software products.

o Documented all technical issues and steps taken to

remedy issues.

o Published solution(s) to company intranet knowledge

database.

. Appointed Project Team Leader for understanding of project

content, tasks, and metrics. Reported daily to project

manager. (Cisco Router project)

o Trained 8 new hires to assist in project and internal

systems.

o Implemented preliminary store checks

. Improved project efficiency by decreasing time of

inbound/outbound calls, time spent per client, and

internal documentation during project.

. Increased daily converted stores from 3 to 5 per

day to 7 to 9 per day.

. Resulted in completion of project 2 months ahead

of initial completion schedule.

. Recommended by supervisor to work with senior management on

Borders POS software release 6.0.

o Charged with testing domestic/international software

release; created test plans and procedures to check for

software errors and gift card fraud. Facilitated

interactions between senior management, support staff,

and programmers through knowledge of programming

languages, verbal communication, and familiarity of

software release.

Education: University of Phoenix Detroit, MI

Masters of Business Administration and Technology Management

(Graduated August 2009)

University of Michigan Ann Arbor,

MI

BSE General Studies

(Graduated August 2006)

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