ANGELA GRIGGS

**** ******** *****

Randallstown MD 21133

410-***-****

PROFILE

Solid experience in Medicaid /Medicare managed health care marketing, community outreach, and quality control.

Strong background in marketing, customer relations and sales. Able to work as a team player or independently.

Areas of strength include:

* Public Relations * Presentations

* Accounting Marketing * Computer Literacy

* Highly Motivated * Focused

PROFESSIONAL EXPERINCE

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DEPARTMENT OF TREASURY - INTERNAL REVNUE SERVICE, Baltimore MD 21202 (2008-2009)

Contact Representative

Contracted position with IRS, inbound telephone contact representative for the taxpayer’s inquiry line. Performed data

entry processing, information gathering, security guideline questioning, retrieved documents for delivery, researched

inquires, directed calls to appropriate departments and notated accounts.

LAUREATE EDUCATION- WALDEN UNINVERSITY, Baltimore MD (10/14/2008)

Enrollment Advisor

Market the university’s advance education services to candidates who contact the University for Additional Information about the

advance education services programs. Address inbound calls, process enrollment applications, conduct product presentations and

meet enrollment quotas on a monthly basic. Client/customer service present enrolled students and pursue opportunities for

referrals. Maintain records and tracking system of candidates for productivity measurements. Increased enrollment growth though

monthly quota goals.

STATE OF MARYLAND, Baltimore, MD (09/07/2005-09/30/2007)

Medical Care Program Assoc. II -Investigations

Receives and reviews referred cases from providers, local jurisdictions and citizens regarding fraud and abuse in the

Medicaid/Medicare state programs. Researched users for eligibility and claims history; contact supervisors, co-workers local DSS

and LHD to gather data and verifications. Conducted clerical duties, report analysis, phone intakes data entry and field

investigations.

SF&C INSURANCE COMPANY, Towson MD (10/30/2003-09/01/2005)

Account Benefit Representative

Independent Agent Rep., marketed supplemental life, health, annuity insurance to state, city and federal union employees.

Achieved new client base through telemarketing and referrals, developed territories for presentations marketing. Account

managed/customer serviced client base and delivery of new and exciting policies.

ELDER HEALTH, Baltimore MD (03/10/2001-10/02/2003)

Institutional Account Manager

Marketed institutional base nursing home accounts, for Medicare beneficiaries that were eligible for MediChoice+

HMO plans. Responsible for benefit presentations, new enrollment growth senior population through telemarketing and referrals,

account managed 9 institutional base sites, and controlled the implementing of marketing leads for data base. Provided

continuous customer service to members and communicated with clinical staff to coordinate needs.

CAREFIRST BCBSMD, Owings Mills MD (07/14/1997-01/01/2001)

Medicaid Marketing Representative/Event Coordinator

Canvassed state of Maryland for Medicaid clients to market FreeState Health Plan. Responsible for contract enrollments,

including communicating detailed information on benefit packages and educating members on state enrollment procedures.

Conducted preventive health education presentations for community groups and public

school systems. Planned and implemented events, health fairs and community resource tables to promote managed care.

Accessed provider network and member services to retrieve information to meet needs of members. Developed cooperative and

collaborative efforts with community organizations; health providers and outreach centers to promote Medicaid products.

OPTIMUM CHOICE, INC. Rockville, MD (06/01/1994-04/01/1997)

Account Executive Medicaid

Canvassed state of Maryland for Medicaid clients to market health insurance. Conducted educational consultative interviews to

customers regarding health care issues. Processed contracts for enrollment.

MCI TELECOMMUNATIONS Towson, MD (07/09/ 1991-03/04/1994)

Account Executive Commercial Accounts

Sales/Customer Service

EDUCATION

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Graduate of Milford Mill High School. Baltimore, MD 1983

CONTINUTING EDUCATION

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Business Certificate Program, Deaton Tech Computer Trade School, Baltimore MD 1991- Coursework towards

Associate Degree, Graphic Illustration, Maryland Institute College of Art, Baltimore MD 1983-1985

LICENSURE

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Life and Health Insurance License, State of Maryland

AWARDS/ACHIEVEMENTS

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1991/1992- MCI Telecommunications

President’s Club Sales Award

1997/1999 - CareFirst BCBSMD

Outstanding Sales Award and Mayor’s Citizen Citation Award

Community Outreach

2003- SF&C Insurance Company

Sales Rookie of year

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