**** *. ****** **. ****: (***)

Phoenix, AZ 850**-***-****

Cell: (480)

***-****

E-mail:

abh5dx@r.postjobfree.com

James R. Whelan

Experience

****-******* ** ****. ** Education

Phoenix, AZ

Director of IT Program/Project Management Office

Director of Project/Program Management teams, including

Project Managers, Business

Analysts and Quality Assurance Testers.

Lead team effort to standardize Project Management

methodologies and guidelines.

Lead PMO team in implementation of Waterfall and SCRUM

Development Life Cycles

(SDLC).

Member and contributor to the IT Guidelines and Procedures

team, IT Change

Control team, Access Control Workgroup, Internet/Intranet

Redesign focus Group teams, ADE and IT Audit Resolution

group, Auditor General Audit group, and IT Directors team.

Work with CIO and IT Directors on IT Strategic Planning and

Operations.

Successfully managed the PMO team in IT implementation of

multi-million dollar projects.

C-level, local, and national presentation experience.

Successful experience in a matrixed management organization.

Collaboration with the Government Information Technology

Agency (GITA), formed by the Governor of Arizona.

Work with ADE Management to plan, review, and implement IT

solutions to legislative

edicts and ADE Strategic Visions.

Work with Microsoft Office products, Visio, Project, and

SharePoint.

2005-2007 AZ Dept. of Education

Phoenix, AZ

Business Analyst Manager (late 2005-present) / Project

Manager / Business Analyst (2005-late 2005)

Perform in Project Management and Business Analysis roles for

IT projects at the AZ Department of Education.

Promoted to manage all Business Analysis projects and

personnel in late 2005.

Manage various IT professionals in the Business Analysis

group as well as provide guidance and support for QA and

Project Management teams as needed.

Specifically assumed and perform the role of Project Manager,

in addition to Business

Analyst, the last year to the Early Childhood, Exceptional

Student Services, and English Acquisition divisions of the

ADE.

Lead team effort to standardize Business Analysis

methodologies, customer service focus (internal and external

to IT), and documentation standards.

Lead team Business Analysis effort in releasing the new

fiscal year's version of the SAIS software program earlier

each of the past 2 fiscal years.

Contribute to the Business Analyst definition and integration

into ADE-IT's software development life cycle methodology

(SDLC).

Member and contributor to the IT Services Management Team.

Participated in the ADE's Student Detail's Stakeholder

meeting to promote IT's goals and objectives.

Held training sessions for SAIS users and software vendors

for technical and practical

knowledge of enhancements to ADE systems.

Intimate institutional knowledge of SAIS and of the ADE.

Multi task many responsibilities simultaneously; from

advising and providing internal

customer service to other AZ Department of Education

departments, to providing

external customer service to software vendors, etc.

2002-2004 Spherion Technology Architects Scottsdale, AZ

2004-2005 AZ Dept. of Education

Phoenix, AZ

(Consultant through Spherion through 6/27/2004 on location at

the AZ Department of Education. After 6/27/2004, direct

state employee of the ADE)

QA,/Software Tester

Software Tester for the SAIS project at the AZ Department of

Education.

Write/execute test plans/cases focusing on User Acceptance

Testing.

Write/execute test plans/cases on the system and component

levels.

Identify time critical Production problems and initiate

course of corrective

actions.

Handle all vendor communications including vendor support,

vendor SAIS

training, and vendor compliance testing.

Perform GUI testing for all divisions of the AZ Department.

of Education.

Execute SQL database queries as part of testing procedures.

Use Footprints bug tracking system to report all levels of

progress on any

system bug or AZ Department of Education IT issue.

Multi task many responsibilities simultaneously; from various

stages of

different tests at the same time, to advising and providing

internal customer

service to other AZ Department of Education departments, to

providing

external customer service to vendors and school liaisons,

etc.

2000-2001 Zany Brainy, Inc. Scottsdale, AZ

Associate General Manager-QA,/Trainer

Handled all aspects of internal and external customer

service, including policy

and procedure training, both individually and in groups.

Trainer for all aspects of Arizona operations, including JDA,

Microsoft

Back Office software and customer service policy and

procedures.

Beta tested JDA software and Microsoft Back Office

applications.

Television spokesperson for company in Arizona.

2000 Independent Contractor Scottsdale, AZ

Flex Solutions, Inc. - Election.com Project

Assisted in the setup, testing, and implementation of the

first ever

legally binding Internet-based voting program for the Arizona

Democratic Presidential Primary.

Project Manager responsible for site surveys, software

installation, and software testing for voting locations

throughout Southern and Southwestern AZ.

Communication liaison between management and end user.

( Technical support for the Election Day Command Center.

1997-2000 Frontier Airlines Phoenix, AZ

Station Auditor/Trainer/Associate City Manager

Project developer and manager of agent training program.

Wrote training materials and training coursework/manuals.

Senior weight and balance agent and trainer.

Trained employees on Shares computer software application.

Extensive travel to help open stations in new cities and

train new employees.

Direct manager of 23 employees.

General computer work with MS Office.

1996-1997 Alaska Airlines Tempe, AZ

Sales Agent/Lead Customer Support

Lead Customer Service Agent and peer advisor for sales agent

group.

Computer experience with IMAGE (mask program for Sabre).

Helped trained employees on IMAGE software application.

1994-1996 Warner Bros. Studio Stores Denver, CO

Store Manager - Gallery Quality Control Manager

Management position in charge of animation gallery, sales,

training and

customer service.

Created training materials and classes for employees and

customers.

Project Manager for the West Coast region's effort to install

and test computer touch screen program for sales

presentations.

Traveled extensively throughout the U.S. to train and run

special events.

Doubled sales in Palm Desert, CA before promotion to Denver,

CO.

1987-1994 Whelan Photoboards, Inc. Chicago, IL

Operations, Project Manager, QA

Managed work force of ten in a post-production advertising

company.

Project manager/designer of television media monitoring

division.

Handled all aspects of business operations including

training, scheduling, customer service,

A/P, A/R, and quality assurance.

Education

Oakton C.C. - DesPlaines, IL - 1989

Valparaiso University - IN - 1991

Current I love all sports and sporting events. I enjoy traveling,

Interests especially to sporting events and to

amusement parks. I played and coached semi-professional

baseball on local and international levels.

References available upon request.

Certifications

Professional IT Certifications:

State of Arizona Government Project Management

Certification

Brainbench: Software Testing, Business, Computer

Industry, Computer Fundamentals, and Project

Management

Affiliations

Professional IT Affiliations:

Project Management Institute

Contact this candidate