Manager Customer Service

_______________DERRICK L. SCOTT________________

***** **** ******* **. * * Jacksonville, Florida * 32219

Cell# 904-***-****

Email Address: ********@*******.***

OBJECTIVE:

Challenging opportunity to put my Customer Service and Military expertise

to uses

MILITARY EXPERIENCE:

Air Terminal/Freight Traffic Management Supervisor - 8/81 - 1/2008

U.S. Air Force Reserves/ Florida Air National Guard - Robins AFB, Ga.

Willie Hardeman (Air Terminal Officer)

Duties includes Instructor for Base wide Hazardous Material Recertification

and pallet build-up classes, planning and scheduling traffic management

activities (such as planning and scheduling the movement of personnel,

their personal goods, and cargo). Inspect passenger's baggage and perform

aircraft briefings. Additional duties include inspecting and evaluating

traffic activities (such as recommending and correcting outdated cargo

movement policies), monitoring the training and up training of section

personnel and their training records, also supervised a load planning

section of 6 personnel during mobility exercises and actual deployment.

EXPERIENCE:

Part-time Evening Operations Specialist - 04/2009 - Present

Lending Processing Service- 601 Riverside Ave. Jacksonville, Fl. 32204

Tawanda Fuller (Operations Support Supervisor)

Duties are to perform a variety of support activities across departments

based upon daily need. These duties included but not limited to reviewing

accounts for Appraisal and /or BPO's, Bids, and Bid not sales. These

function request the uses of via various websites, pulling and assisting

daily work for other subordinates. Training subordinates and new employees

as well as following up training. Assist Supervisor with verifying daily

assignment.

Package Handler floor Supervisor (part-time) - 09/08 - 02/10

Federal Express- Lane Ave Terminal-Jacksonville, Fl

James Green (Dock Terminal Manager (Home Delivery)

Duties include supervising 7-8 Package Handlers. Insuring and motivating

package handlers to maintain work- flow. Assist Dock manager in ensuring

daily DHL (daily hour labor) is maintain. Assist with placing packages on

correct route and any other departmental duties required.

Assistant Manager- 03/08 - 03/09

Dollar General Corporation- 5161 Beach Blvd. Jacksonville, Fl 32216

Cynthia Zan Maurik (General Manager)

Duties included assisting General Manager in planning, coordinate, and

update floor layout of merchandise to ensure sales goals are met. Provide

training for new employees, handling customers inquires with promptness,

accuracy, and quality customer service, inventory control (planning,

ordering and coordinating) of additional merchandise for upcoming sales

promotions. Periodically meet with vendors regarding delivery and quality

of product.

Lottery Marketing Specialist - 01/06 - 06/08

State of Florida Department of the Lottery- 8595 Beach Blvd. Jacksonville,

Fl 32216

Robert Mathis (Sales Operations Manager)

Primary or secondary for the daily DCW duties opening safe, prepare the

cash drawer and count cash, count scratch tickets, prepare checks. Prepares

spreadsheets, print reports, enable lottery terminal, complete daily

reconciliation's, begin daily file, manual redemption's compute scratch

sales, reconciliation differences, complete closing documentation, and file

retention. Educate players on all lottery products. Also assist with

educating retailers on all lottery products, terminal and peripheral

equipment operations in accordance with Florida Lottery procedures. Assist

Sales Representatives with processing all paper work and conduct required

vehicle maintenance in accordance with fleet standards. Assist with

inventory to ensure adequate supply of equipment and supplies to meet field

sales objectives and goals.

Electronics' Department Manager- 02/01- 01/06

Kmart Department Store #4410- 9459 Lem Turner Rd Jacksonville, Fl 32208

Bobby Billips (Team Coach)

Duties included assisting Team Manager in planning sales goals for

department for the year. Plan, coordinate, and update floor layout of

merchandise to ensure sales goals are met. Provide training for new

employees, handling customers inquires with promptness, accuracy, and

quality customer service. Inventory control (planning, ordering and

coordinating) of additional merchandise for upcoming sales promotions,

Supervise and plan work schedules for 5 departmental employees.

Periodically meet with vendors regarding delivery and quality of product.

Maintaining and update merchandise layout plans. Additionally give input to

upper management on how to increase sales.

Telephone Service Center Instructor -8/91 -5/97

America Express - Ft. Lauderdale, Fl

Dennis Golden (Manager)

Duties involved the delivery, revision to and evaluation to training

program to prepare trainee to perform their assigned job functions

(Telephone Service Representatives and Credit Analysis). Assist with

additional computer training for company employees. Managing 15 - 20

associates at any given time while in the training environment. Also

responsible for coaching, motivating and developing associates to deliver

superior service and ensuring all the telephone inquires is handle

accurately, timely, and professionally to customer's satisfaction. I also

held the position of Telephone Service Representative Team Manager for 1-

years, duties performed included answering telephone credit inquires,

credit analysis, problem solving, and customer correspondences, in addition

to monitoring, and preparing annual evaluations for Representatives.

EDUCATION:

Miami Northwestern Sr. High School, Miami, Fl.

High School Diploma 6/76

University Of Florida, Gainesville, Fl.

Associate of Arts Degree 12/80

SPECIAL QUALIFICATIONS:

U.S. Air Force Air Cargo Course

U.S. Air Force Aircraft Load Planning Course

U.S. Air Force Traffic Management Course

U.S. Air Force Hazardous Materials Preparer/Handler Course

U.S. Air Force Training Management Course

U.S. Air Force Management Course

U.S. Air Force Senior Management Course

Micro Soft Word 1, 2, 3

Micro Excel 1, 2, 3

Understanding Adult Learning Theory and Motivational Technique in A

Corporate Environment

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