**** * ***** ***** ** Apt ***, Knoxville, Tennessee 37909 276-***-**** abh4a1@r.postjobfree.com

LaTosha Danielle Collier

Highlights________________________________________________________________

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Experience in providing excellent customer service, 4+ years.

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Understands how to manage time to meet customer needs as well as business needs.

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Proficient in navigation of a computer, the internet, and Microsoft applications.

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Able to multi-task to provide prompt customer service.

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Strives to resolve customer issues by giving accurate, knowledgeable information.

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Ability to provide great customer service in all atmospheres.

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Very independent, can complete tasks with little direction.

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Ability to relate to customers frustrations while also resolving their issue.

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Always eager to learn new skills and have new experiences.

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Experience

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U.S. Cellular Customer Care Center Knoxville, Tennessee

October 2008 – July 2010

Customer Service Representative

• Assisted customers with billing inquires, technical issues, customer complaints, taking

payments, and general questions about cellular service.

• Trained on how to go above and beyond the expectation of the customer to ensure loyalty

to the company and to obtain one-call resolution.

• Built strong relationships with partners in store locations by assisting them with

transactions to provide an ideal customer experience.

• Obtained an understanding of time management during calls and between calls to ensure

a good service level.

Sykes, Inc. Wise,

Virginia

July 2006 – March 2008

Customer Service Representative

• An outsourced call center of AT&T where I helped customers with installing and/or

troubleshooting DSL internet connection.

• Became proficient with windows operating systems.

• Provided customers with one-call resolution by being accurate & professional with

information and making scheduled call backs & follow-ups when needed.

7100 W Arbor Trace Dr Apt 109, Knoxville, Tennessee 37909 276-***-**** abh4a1@r.postjobfree.com

LaTosha Danielle Collier

Food City Wise,

Virginia

October 2003 – July 2006

Front End Manager

• Developed strong leadership skills by being responsible for other employees.

• Obtained an understanding of handling bank deposits & cashier checks.

• Ensured appropriate staffing by managing breaks/lunches accordingly.

Education____________________________________________________________________

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Associates in General Studies

Mountain Empire Community College; Big Stone Gap, Virginia

2005-2008

Advanced Diploma

John I. Burton High School; Norton, Virginia

2001-2005

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