Nancy L. Fitzpatrick

** ***** ****** ******

Mount Sterling, Ohio 43143

Home-740-***-**** Cell-740-***-****

abh462@r.postjobfree.com

QUALIFICATIONS SUMMARY

Administrative support and customer service professional with complimentary experience with accounting and cash management. I

possess strong organizational, technical, and interpersonal skills. Strong work ethic, responsible, and flexible; thrives working

independently as well as in a team environment. Capabilities include:

Customer Service Telephone Operation Keystrokes-11,000+ KPH

Problem Solving Office Machines Communication

Filing Organization Training and managing

PERSONAL QUALIFICATIONS

Detail-oriented Self-motivated Work well with others

Follow instructions well Proven team member Ability to handle large work loads

Ability to handle stress Self-starter Quick-learner

EXPERIENCE HIGHLIGHTS

Administrative and Support

• Performed general office procedures: fax, multi-line phone, copier, calculator and word processing

• Performed daily operations of bookkeeping and banking

• Coordinated and managed multiple tasks and employees by prioritizing

• Inventory tracking: ordering with Telxon, receiving, pricing, and stocking

• Equipment purchases, maintenance, and use

• Created and maintained record keeping programs utilizing Microsoft Excel

• Prepared monthly billing statements

Technical Skills

• Proficient in MS Word and Excel

• Proficient in electronic cash registers, credit card and phone card processors

• Payroll using Quick Books

Customer Service

• Extensive experience in retail field interfacing with vendors and customers

• Experienced rapport by handling a wide variety of customer inquiries

• Ability to alleviate delicate situations with sensitivity and professionalism

• Comfortable and highly-skilled customer service via phone or in-person

Communication Skills

• Utilized strong experience in interpersonal communication to interact professionally with customers and coworkers

• Developed and maintained relationships with employees, customers and vendors including confidential information

Financial Skills

• Responsible for monetary transactions including posting of daily sales, accounts receivable and accounts payable, settling

cash, credit and charge purchases

• Handled transactions for banking including monetary transactions, end of day cash balancing, and preparing bank deposits

EMPLOYMENT HISTORY

Associate, Craft Antique and Consignment Mall 2010

Manager, Secretary, Fitzy’s One Stop 1986-2010

Front Desk Receptionist, Bookkeeper, Fitzpatrick Oil Co. 1981-2003

Manager, Bookkeeper, and Office Assistant, Fitzpatrick Propane, Fitzpatrick Seed Cleaning 1994-2004

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