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Customer Service Project

Location:
Brooklyn, NY, 11211
Posted:
November 20, 2010

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Resume:

ANNE-CLARENCE ROY

Phone: 330-***-****

E-mail: abh3p0@r.postjobfree.com

*** ************ ******, ***. **, Brooklyn, NY 11 211

Profile English/Spanish>French Translator - Multilingual Translation

Vendor

Offer Foreign Language and Localization Services, managing

projects from inception to completion

Experience Localingua, Language Service Provider, Long Beach, California

2006 - present and Kent, Ohio

PARTNER, PRODUCTION MANAGER

Manage localization and translation projects from inception

to conclusion, for final products delivery ready to use in

foreign markets

Prepare quotes for client projects and evaluate project scope

to identify and determine tasks, schedules, deadlines,

delivery dates and team resource/individuals needed to

complete the project on time and within budget while

maintaining the highest standards for quality translation and

client satisfaction

Screen and select desktop publishing, localization

engineering, graphic design and translation resources. Ensure

the quality of their work in order to handle large volumes of

translatable/localizable material

Develop all business management plans including outsourcing,

subcontracting and planning on developing an in-house team

Develop a marketing plan and sales tools to promote foreign

language services through cold calling, web site, brochures,

and networking events

Handle administrative matters including the accounting and

legal aspects of business operations

Manage and control of all financial activities including

raising, allocating and using all financial resources

Research and improve processes and IT technologies to better

co-ordinate team members, improve customer service and

increase performance

2004-2007 French Translation Services, individual Enterprise Kent, Ohio

and Long Beach, California

Provided English/Spanish>French translation and

editing/proofreading services internationally for different

Institutions, Companies and some of the top Language Service

Providers including, among others: the Swiss Institute of

Bioinformatics, the Canada-Europe Roundtable for Business

(CERT), Swagelok, Business Wire, Publishing Companies,

Transperfect, The Geo Group, Co-media, Localingua, SDI Media

Selected and subcontracted language vendors

Handled all business management and administration matters,

from promoting the translation services through cold calling,

web site, brochures, and networking events to ensuring the

accounting and the legal and financial aspects

Industries of specialization: Software and Website

Localization/Testing, Electrical/Mechanical Engineering,

Government, Biotechnology, Real Estate, Marketing, Legal, and

General Areas

2000-2005 Language Instructor

2005 SPANISH INSTRUCTOR at Kent State University, Kent, Ohio

Taught Intermediate I and Intermediate II levels for the

Modern and Classical Language Studies department

Created all lecture and semester and final exam materials

PRIVATE FRENCH AND SPANISH TUTOR, Kent, Ohio

2002-2006 Taught French and Spanish to American students of all ages

Planned and implemented all lessons

Education Master of Arts, Kent State University, Kent, Ohio

2003-2005 French Translation, GPA: 4.00

Master of Arts, cole de Traduction et d'Interpr tation

1999-2004 (School of Translation and

Interpretation, ETI) Geneva, Switzerland

Translation Studies, English and Spanish into French; minors:

International Law

and Economics

2001

Exchange Program, John Moores University, Liverpool, U.K

. Exchange student in the School of Modern Languages, from

the ETI of Geneva,

2000 spring semester

Universidad de Salamanca, Salamanca, Spain

. Exchange student in the Facultad de Traducci n y

Documentaci n, from the ETI

of Geneva, fall semester

Honors/ ATA Member (American Translators Association)

Memberships Triple Localization Certified (Localization Program, CSU

Chico, June 2006)

Graduate Assistantship (KSU, spring 2004 )

Phi Sigma Iota, International Foreign Language Honorary

Society

Language skills French: native (France)

English: native-like fluency

Spanish: native-like fluency

Italian: Elementary I

MS Windows XP and 7, basic HTML programming, SDL-Trados,

Adobe Suite, Microsoft Project, ]Project-Open[, Quick Books,

Computer skills Software Localization tools, Great Internet research skills.

Extensive travelling experience, Strong Interest in Cultural

Events and Art

Other



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