Robert L. Crimm,Jr.

abh2yh@r.postjobfree.com

512-***-****

www.linkedin.com/in/robertcrimmjr

SUMMARY OF SKILLS

Comprehensive work experience with hardware, software, and customer service concerns. Extensive, polished

interpersonal communication and customer-service skills. Proficiency in root cause analysis and problem

resolution in complex IT environments, including data collection, troubleshooting,and reporting. Strong

demonstration of team leadership utilizing organizational and analytical skills

WORK EXPERIENCE

Migration Technician

Abbtech/Dell/Wayne Fueling Systems 11/15-11/21

1 Week long migration project for Wayne

2 40 technician representing Dell 2 shifts

3 Backup/image/restore using Dell Optimized Deployment

4 Validate data has been transferred, setup Outlook and verify

5 One on one with end user when available

6 Ensure end user is satisfied before signing off cut sheet

Desktop Technician

Smart-Source July 2014 - Current

1 Perform a variety of duties working on servers, computers, VOIP phones

2 Perform small projects, one week or less

3 Perform counts, install systems, box & return legacy equipment, upgrade phone systems

4 Provide excellent customer service to customer in estimated time provided

5 Check with manager on both ends to let them know job is completed and customer is satisfied

Desktop Technician

InSource (Capital One) March 2014-May 2014

1 Project for Capital One

2 Refresh Project for Austin Area satellite sites

3 Replace legacy pc’s with new pc’s

4 Upgrade from Win XP to Win 7

5 Run diagnostics and reports back to corporate to insure pc’s are located at correct bank.

6 Confirm software is working and reporting correctly

7 Confirm Teller machines are reporting to Corporate

Migration Technician

KForce (State of Texas Health & Human Services) Austin,Texas (February 2014-March 2014)

1 Project for Health & Human Services

2 Migration project for Austin area satellite sites

3 Image desktops/Laptops using Dell Optimized Deployment tool

4 Deliver imaged pc to end user

5 Performed backup using Dell Data Migration Tool

6 Transferred data using peer to peer process from existing to new pc

7 Confirmed data transfer complete and accurate

8 Verified apps opened and user data present

9 Mapped users to domain printers

10 Verified Outlook populating and pst files pointed to correct destination

11 Helped end user navigate Windows 7

12 Achieved goals in required average number of migrations per day

13 Troubleshoot any issues the end user may have

Migration Technician

Intersect (Texas Oncology/McKesson) Austin,Texas (January 2014-February 2014)

1 Project for Texas Oncology

2 Migration project for Central Texas satellite sites including Austin

3 Backup user profiles to server using Win 7 Easy Transfer software

4 Image desktop/laptop using MDT software to install Windows 7 on pc

5 Map to server for user profile and install on upgraded operating system

6 Ran scripts to install printers/apps/anti-virus software

7 Averaged 10 pc’s completed per 8 hour shift

8 Acted as lead and submitted completion numbers in Excel spreadsheets daily to Manager

9 Communicated daily with customer as to department needs and expectations to be met for project

Technician

Experis (IBM) Austin,Texas (December 2013-December 2013)

1 Project for GM Cars

2 Refresh Project 750 Desktop Computers

3 Unbox and Image 150 units per day

4 Remove cardboard/packing from site

5 Removed data from legacy hard drives

6 Three technicians for five days

Technician

Prime Systems Austin,Texas (June 2013-August 2013)

1 Project for AISD

2 Objective to complete two schools per day

3 Coordinated asset tagging for equipment

4 Make sure each tech was deployed with tools to ensure team goals

5 Took counts of all work done

6 Double checked work to ensure quality

Deployment/Refresh Technician

Teksystems Austin,Texas (January 2012- February 2012)

1 Refresh project for Texas DMV (Statewide)

2 Traveled to remote sites to replace legacy systems with new systems

3 Replaced existing router with new router and brought up online and confirmed

4 Backed up data from legacy code server and loaded on new code server following DMV manual

5 Once code server was confirmed, continued with other systems following DMV manual

6 Repackaged legacy equipment and labled for pickup

7 Documented legacy and new model/serial data

8 Confirmed with office manager that system and equipment are working

9 Troubleshoot and resolve any issues

Computer Technician

QA Systems Austin,Texas (August 2011- September 2011)

1 Provided support for Ann Richards/Cunningham schools

2 Installed software on existing Windows 7 installations.

3 Upgraded operating systems from XP to Windows 7

4 Troubleshooting connectivity issues wireless and lan.

5 Install and or upgrade hardware.

6 Mapping printers and virtual drives.

7 Troubleshoot and resolve any issues

Deployment Technician

Comsys Services,L.L.C. Austin, Texas (November 2010 – December 2010)

1 Deliver, setup, Configure desktops for Austin Heart Hospital

2 Install and setup peripherals for end users

3 Troubleshoot any issues for user

4 Have end user confirm delivery and sign off

Deployment Technician

Interface Computer Communications, Georgetown, Texas (September 2010 – November 2010)

1 Deliver, setup, configure laptops for AISD schools.

2 Install and configure peripherals if requested

3 Have customer or end user confirm delivery, fill out form and sign to be return for billing

Senior Computer Technician

Computer Science Corporation, Austin, Texas (Sep 2000 – Sep 2008)

5 Responsible for system preparation and Symantec Ghost installation of Windows 98, NT, 2000 and XP

end-user computer systems; Inspected equipment for compliance with customer requirements; Installed

or assisted service personnel in installation of hardware and peripheral components, such as monitors,

keyboards, printers, scanners and disk drives on user's premises, following design or installation

specifications; Loaded, installed, and troubleshot customer-specified software packages, such as

operating systems, word processing, or spreadsheet programs

6 Provided technical assistance and training to system users, to include instructing user in use of

equipment, software, and manuals. Responsible for client's inquiries in person and via telephone

concerning systems operation; Responsible for taking ownership and maintaining customer-service

experience throughout business relationship

7 Administered Novel, NT Domain and Active Directory end-user network accounts, SMS/SCCM exposure,

reset passwords, create network and user accounts. Used IBM Lotus Notes equivalent of Microsoft

communications software (client/server) based

8 Diagnosed system hardware, software, and operator problems; and recommends or performs minor

remedial actions to correct problems based on knowledge of system operation

9 Responsible for inventory and allocation of inventory to support company goals; Maintained performance

and business data records for CSC and ECC2

Computer Technician

East Coast Concepts, Austin, Texas (Feb 2000 – Sep 2000)

1 Provided contracted computer technician support services to Computer Science Corporation as listed

above. Transitioned to direct employment and assumed increased responsibilities after contract period

Computer Production Technician

Wallingford Electronics, Inc., Austin, Texas (Jan 1999 – Feb 2000)

4 Responsible for assembly and configuration of computer systems, based upon customer-driven

requirements

5 Maintained assembly records and inventory accountability

6 Responsible for diagnosing and troubleshooting component and operating system conflicts

7 Provided technical support as necessary to repair associates/operators

EDUCATION

Southwest Institute of Technology, formerly Southwest School of Electronics (1988-1989)

1 Associates Degree: AOS in Electronics Technology

TRAINING & CERTIFICATIONS

2 Cisco CCNA training at ACC (May 2010)

3 CompTIA A+ Certification (May 2000)

4 Dell Certified Systems Expert (DCSE) DMS Client Softskills- Certification (DCSE ID:685) (Sept 2010)

ID:2067545

5 Dell Certified Systems Expert DCSE) Managed Deployment Tech Lead Assessment Rev. A01(DCSE ID :

702) (Oct 2010) ID:2068078

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