CYNTHIA D HANES

**** ******** ****** ********, ** 30144

770-***-**** 404-***-****

abh2o1@r.postjobfree.com

CAREER SUMMARY:

Twelve years processing multi-state payrolls and wage attachments. Five years implementing payroll

software and one year of data base queries. Processed payrolls for seven thousand employees. Supervised

nine direct reports. Prepared federal, state and multi-state local reports. Month & year-end closings

.Conversions Payroll/HR software packages. Four years Human Resources/Benefits. Four years PEO

Payroll Bureau. Three years ADP Report Smith and One year of H.R. Perspective.

Areas of Skills

Windows base product ADP PC /Payroll for Windows, E-Time, Enterprise, HR Perspective, Report Smith,

Ceridian, Ultimate Web, Ulti Pro, Horizon and People Soft, Kronos, M3- Millennium &Microsoft Office.

PROFESSIONAL EXPERIENCE:

09/09- Present Robert Half /HSS

Sr. Payroll Manager

• Provide direct, daily tactical supervision and leadership to a staff of 3 -4 direct reports who

perform all payroll processing activities for 7000 plus employees, including exempt and non-

exempt payroll processing, payroll tax activities, reporting, responding to all payroll-related

questions. Monitor and manage workload balance among staff to ensure parity and an effective

operational environment. Review and approve the work product and activities of the Payroll team

to ensure all payroll activities are performed according to company policies, implementing

appropriate checks, balances, audit trails and trending analysis where required. Function as system

administrator for the payroll system, administering financial controls and adding and deleting

users in accordance with company policy. Continuously review Payroll procedure documentation

to ensure it reflects current practices; ensure timely updates. Develop and present payroll-related

presentations for C Level management. Develop and manages project plans related to payroll

process improvement.

02/08 - 08/09 CompuPay Inc

Payroll / Operation Manager

• Partner with internal and external clients, operations staff, management and others; provided

guidance to business operation. Supervise and managed client’s projects and directed the payroll

operation which included managing the day to day operation of the payroll and payroll

implementation, monitored and assure timely and accurate completion of all tasks. Preparation of

all performance appraisals for staff. Recruited, evaluated and arrange for appropriate and sufficient

training of all staff. Conducted regular staff meetings to insure information flow and periodic 1:1

meetings with staff. Coordinate information sharing between business units to maintain an

efficient and practical approach to the over-all delivery of payroll services and training to internal

and external customers. Supported and coordinate new clients with the new accounts department

and sales staff. Managed department attrition to company established goals and procedures.

Obtain a 95% client satisfaction level rating on all client department surveys and utilizes the

company Mission Statement and Service Motto as a tool. Monitor and reported on business unit

productivity. Created spreadsheets, set new projects up in system, updated project status reports,

created service requests and help coordinate meetings. Updated meeting minutes using templates

in Microsoft word. Work with Network Administrators on installation of software tested before it

was move in production and wrote SQL queries for reporting, general ledger etc.

04/07 - 02/08 Ultimate Software Group

System Consultant

• Lead Client Kick-Off meeting as directed. Provide Product and Subject Matter expertise to client

effectively implement change control and escalate major scope changes to the client following

standard implementation methodology. Create and maintain Scope Document and Project Plan

write specifications for all custom programs required and submit to technical implementation team

in a timely manner. Provide accurate and timely information regarding project status, Travel &

Expense and project hours to the Work Report System. Coordinate installation and customer

training dates with other departments .Create data mapping from source system(s) to UltiPro.

Validate Data Conversion. Gain customer authorization on all Work Reports. Participate in parallel

cycles. Balance client’s payroll and prepare turn-over documentation.

10/04- 4/07 RSM McGladrey Employer Services

Payroll Supervisor / Implementation Consultant

•Managed the activities of the client within assigned base. Works with client service team members to

answer questions regarding Payroll and Benefit products and union contracts from the client.

Resolves issues relating to product capability and client product knowledge and ensures that the

client is utilizing appropriate processing procedures. Developed and maintain effective

RSMES/Client communications and ensures client satisfaction. Determined clients' basic

requirements and translated requirements into an action plan. Assigned and confirm the

completion of tasks assigned to other RSMES offices such as Custom Programming, Production

and other internal RSMES offices. Completed daily project tasks accurately within designated

timeframe. Coordinate processing client payrolls and test files, communicates results to

appropriate client contacts. Performs wrap and batch master maintenance. Troubleshoot

production file problems and communicates error condition(s) as well as solutions to client

contacts. Update databases with client information.

02/03 - 10/04 Payroll Accountant, Kemira Chemicals, Inc.

11/02 - 02/03 Robert Half & Associates

•Process bi-weekly payroll, distribute to all locations. Run, distribute and revise time reports in (ADP E-

time software) for managers daily. Bank reconciliation, WC tax, and 401K

other monthly reports. Journal entries activities. Produce reports for HS&E, state tax reporting.

Entered deductions, manual checks and other information into ADP PR system.

10/99 -11/02 Payroll Tax Manager, Corporate Business Solutions

Robert Half & Associates, Universal Construction of Georgia

•Contracting with Melita International, Pond & Co, Web MD and Corporate

Business Solutions developed processes and procedures that enhance productivity.

Researched and resolved tax, payroll and system, produced quarter, yearend reports.

Payroll funding. Supervised six Payroll Customer Service Specialist and all functions of the

payroll department. Calculated & entered union dues. Implemented new clients.

04/97--- 09/99 Payroll Manager, TSSO DBA Applebee’s

• Processed payroll for hourly and salaried employees. All state attachments, prepare

journal entries. Month-end closing, unemployment claims multi-state. Updating

tax filing through Accupay, Ceridian, and ADP. Accounts payable, All functions of benefits/

Human Resources.

EDUCATION

1976-1978 - Atlanta Junior College - Business Math –

June 2009 – Kennesaw State CE – CC - SQL

LEADERSHIP

In various positions I‘ve had the opportunity to supervise up to six employee. During this time I provide

support in daily activities, held training sessions on user software, composed various benefit packages, and

processed tax payments. I feel as though these experiences have provided me with the skills necessary for the

position I am applying for.

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