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Customer Service Sales

Location:
Chicago, IL
Salary:
65K
Posted:
January 16, 2015

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Resume:

Raymond L. Baker

**** ******* ******** *****

Montgomery, IL 60538

630-***-****

abh2kx@r.postjobfree.com

OBJECTIVE

I intend to utilize my 25 years of experience in the Printing and Graphic Communications Industry,

from Sales to Production Management and Customer Support, and apply those skills in a new

environment.

STRENGTHS

I bring a creative, consultative and solution driven approach to building strong client relationships,

a proven track record of growing new business, and renewing contracts for customer retention.

PROFESSIONAL EXPERIENCE

4/2013 – present, Johnson Press of America, Pontiac, IL

JPA is well established as a short run publication printer, serving the association based and

special interest publishing markets.

Sales Executive

• Working to uncover suitable prospects in the Midwest territory (8 states)

• Results – sold 9 new accounts in the first 15 months

4/2012 – 3/2013, Peak Business Equipment, St. Louis, MO

Peak Business Equipment specializes in providing high speed equipment and highly trained and

experienced technicians to support our customers.

Sales Executive

Represented a St. Louis based business that sells and services mailing, print finishing

and packaging equipment in the Midwest. My responsibilities included selling new, as well

as used equipment, replacement parts and service contracts.

6/2011 – 5/2012, Whole Foods Market, Naperville IL

Grocery Team Member – Overnight Crew, Full Time

Maintained full time position in the retail sector, to satisfy obligations of a non compete

agreement

Multiple nominations for Employee of the Month in Grocery Department

5/2009 – 3/2013, Sunbeam Button Supplies, Online Business

Owner and Operator – Self Employed

Managed online store through the Etsy website – specializing in craft supplies

7/1999 – 7/2010, Sheridan Magazine Services / United Litho Inc., Ashburn Virginia

Sales Executive – 8/06 to 07/10

• Continuously developed new business through cold calling and website generated leads

• Responsible for publication sales growth of 40% in first 2 years of new territory

• Built and retained customer base of $2.25 million in production sales, including 4 “top 20”

accounts

• Prepare proposals and presentations to prospective clients, negotiate contract renewals with

existing client base

• Operate independently in satellite/home office

• Utilized EFI Monarch “Sales Logix” software for CRM

• Sustain growth by understanding customer needs, proposing appropriate cost saving

solutions and gaining customer commitment

Account Manager / Client Service Specialist – 7/99 to 8/06

• First line of communication between Manufacturing and Clients

• Ensured quality customer service

• Managed throughput of monthly, bi monthly and quarterly publications

• Assisted Department Manager with interviewing and hiring

• Helped implement EFI Monarch “Toolbox” planning software for production

4/93 – 7/99, World Color Digital Services / Lanman Progressive, Inc. Wash, D.C.

Customer Service Team Manager

• Provided Sales Support for new and existing clients

• Efficiently coordinated workflow with available staff

• Interfaced with clients to assure quality of products and service are meeting their

expectations

8/89 – 4/92, Compu Color Graphic Sciences, Dayton Ohio

Plant Production Manager

• Scheduled, organized and produced digital prep for commercial printing

• Maintained quality control of jobs in progress

• Managed a team of 5 Customer Service Reps

• Managed outside purchasing

EDUCATION

Wright State University, Dayton Ohio

College of Business

Montgomery County Vocational School, Clayton, Ohio

Certificate of Degree, with Honors, Graphic Communications



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