Raymond L. Baker
Montgomery, IL 60538
abh2kx@r.postjobfree.com
OBJECTIVE
I intend to utilize my 25 years of experience in the Printing and Graphic Communications Industry,
from Sales to Production Management and Customer Support, and apply those skills in a new
environment.
STRENGTHS
I bring a creative, consultative and solution driven approach to building strong client relationships,
a proven track record of growing new business, and renewing contracts for customer retention.
PROFESSIONAL EXPERIENCE
4/2013 – present, Johnson Press of America, Pontiac, IL
JPA is well established as a short run publication printer, serving the association based and
special interest publishing markets.
Sales Executive
• Working to uncover suitable prospects in the Midwest territory (8 states)
• Results – sold 9 new accounts in the first 15 months
4/2012 – 3/2013, Peak Business Equipment, St. Louis, MO
Peak Business Equipment specializes in providing high speed equipment and highly trained and
experienced technicians to support our customers.
Sales Executive
Represented a St. Louis based business that sells and services mailing, print finishing
•
and packaging equipment in the Midwest. My responsibilities included selling new, as well
as used equipment, replacement parts and service contracts.
6/2011 – 5/2012, Whole Foods Market, Naperville IL
Grocery Team Member – Overnight Crew, Full Time
Maintained full time position in the retail sector, to satisfy obligations of a non compete
•
agreement
Multiple nominations for Employee of the Month in Grocery Department
•
5/2009 – 3/2013, Sunbeam Button Supplies, Online Business
Owner and Operator – Self Employed
Managed online store through the Etsy website – specializing in craft supplies
•
7/1999 – 7/2010, Sheridan Magazine Services / United Litho Inc., Ashburn Virginia
Sales Executive – 8/06 to 07/10
• Continuously developed new business through cold calling and website generated leads
• Responsible for publication sales growth of 40% in first 2 years of new territory
• Built and retained customer base of $2.25 million in production sales, including 4 “top 20”
accounts
• Prepare proposals and presentations to prospective clients, negotiate contract renewals with
existing client base
• Operate independently in satellite/home office
• Utilized EFI Monarch “Sales Logix” software for CRM
• Sustain growth by understanding customer needs, proposing appropriate cost saving
solutions and gaining customer commitment
Account Manager / Client Service Specialist – 7/99 to 8/06
• First line of communication between Manufacturing and Clients
• Ensured quality customer service
• Managed throughput of monthly, bi monthly and quarterly publications
• Assisted Department Manager with interviewing and hiring
• Helped implement EFI Monarch “Toolbox” planning software for production
4/93 – 7/99, World Color Digital Services / Lanman Progressive, Inc. Wash, D.C.
Customer Service Team Manager
• Provided Sales Support for new and existing clients
• Efficiently coordinated workflow with available staff
• Interfaced with clients to assure quality of products and service are meeting their
expectations
8/89 – 4/92, Compu Color Graphic Sciences, Dayton Ohio
Plant Production Manager
• Scheduled, organized and produced digital prep for commercial printing
• Maintained quality control of jobs in progress
• Managed a team of 5 Customer Service Reps
• Managed outside purchasing
EDUCATION
Wright State University, Dayton Ohio
College of Business
Montgomery County Vocational School, Clayton, Ohio
Certificate of Degree, with Honors, Graphic Communications