Customer Service Sales Manager

Janet Kendrick

Overall-View of Skills

Customer Service :

Cash Transactions

Credit Debit Card Transactions

Multi-Line Phone Systems

Dealing with Upset Customers

Answering Customer Questions

Assisting Customers with Selections

Assisting Customers with Special Needs

Calculating Discounts on Purchases

Opening & Closing of Store

Setting & Turning Off Store Alarm

Professional Skills:

Purchashing Mgr

Production Supervisor

Inventory Control Mgr

Job Evaluations

Human Resources

Quality Control

Shipping/Receiving Mgr

Customer Service

Janet Kendrick

355 John Brown

Rd Beech Bluff, TN 38313

Main Phone: 731-***-**** Cell- 731-***-****

EXPERIENCE : PURCHASING, PRODUCTION PLANNING & SCHEDULING

MGR/SUPERVISOR

& DISTRICT SALES MANAGER

. District 1 Sales Manager- liaison between customer's and carriers

and make sure all routes have reliable carriers and sub-carriers-

address any complaints and issues between carriers, customers and

The Jackson Sun- requires an extremely large amount of overtime.

My area is the Jackson Sun's largest subscriber area.

. Traffic scheduling in-bound and out-bound

. Co-Ordinate drop-of of shipments to save the company and customer

on freight charges

. Meet with truck line representatives to negotiate pricing and set-

up accounts

. Create shipping standard shipping documents on-line or with AS-400

system

. MRP, Bills of Material

. Order all materials for manufacturing facility based on demand,

forecasting & inventory

. Negotiate pricing & shipping dates with vendors based on demand,

forecasting & inventory levels

. Schedule All Production for plant manufacturing- Daily and Weekly

. Follow scheduled products and make adjustments in current schedule

if necessary to meet customer needs

. Analyze current procedures and develop new & improved procedures if

necessary

. Develop and maintain product matrix for produced and stock items

. Conduct monthly inventories

. Conduct weekly cycle counts

. Organize and conduct year-end inventories

. Follow-up on inventory variations

. Check questionable products for approval or disapproval

. Create an assortment of forms and spreadsheets

. Keep Customer Service Mgr, Chief Operating Officer, Company Vice-

President & Plant Mgr informed of any issues that could affect

production and customer needs

. Handle customer complaints and investigate how & why a complaint

was necessary

. Fill in for Plant Mgr in his absence

. Safety Committee- conducted walk thru plant inspections for safety

hazards, made suggestions for improvements and potential hazards,

lock-out tag-out program, Stop Safety Training seminar

. Approve plant employee vacations based on plant production &

customer requirements

. Review potential employee resumes' and applications

. Interview potential employees

. Supervise new employees training & address any conduct issues

. Supervise cross-training of current employees

. Enter Sales Orders

. Create Invoices for Billing

. Take customer orders

. Instructor of Innovative Problem Solving skills

. Make sure all employees are following daily safety specifications

. Teaming trainer & instructor

. Train plant associates to use computer system

. Have done on-site customer visits to address complaints

TECHNICAL SKILLS

PC, Windows 3.1, 95, 98 & XP, Word, Excel, WordPerfect, Micro-Soft

Office, Networking, Fax Machines, Copiers, Calculators, Business Phones and

Terminals

WORK HISTORY

Madison County Sheriffs Dept-FS Mgr Feb. 2011-Present

Mrs. Sullivan's Pies Jan 2010-Lay-Off

The Jackson Sun September 02, 2008-July 09 Lay-Off

Yarbor's Antique Mall-part time November 2008-2011

Mid-South Horse Review August 2009-Jan 2010

Jackson Madison County School System February 2007-Sept. 2008

Citiplate, Inc / Southern Lithoplate July 1997- May 2007

Harlan Insurance- Closed Dec 1996-July 1997

American Olean Tile- Closed July 1984- May 1996

The Leaning House 1981-1984

SEMINARS PUBLIC RELATIONS

Just In Time- Lean Manufacturing Chairman of P.I.E. Program

Innovative Problem Solving Met with visiting customers

Teaming On site customer service rep.

Stop Safety Training Served on Newsletter staff

Previously certified in CPR-First

Aid

Made

presentation to Plant Visitors

EDUCATION

Graduated Northside High School-1981 Facilitator of Total

Quality Team Have about of my Assoc.

Degree @ JSCC Office mgr for horse Sale Company

Completed a certified computer session Designed logo for

horse sale comp

COMMUNITY VOLUNTEER WORK

Summer Reading Program for Kids thru PIE Program

RIFA- Soup Kitchen

St. Jude-Radiothon (Froggy 104.1)

REFERENCES

Angela Johnson- Director of Social Services @ Regional Hospital- 731-661-

2127

Doreen Davis- Friend- 515-***-****

Danny Avery- Friend- 731-***-****

Marie Reynolds- 516-***-****

(Customer Service Mgr-Citiplate-former co-worker)

Salary is negotiable.

Greetings Ladies and or Gentlemen,

I am forwarding my resume' to you for a position you may currently have

open. As you can see I have extensive experience in several areas and I

know I can do a great job for you.

I have had a very successful career in the past and I have been promoted in

most of the positions I have had.

I set very high goals for myself and I'm very self disciplined with high

expectations of myself. When I meet the goals I have set I feel it's time

to raise the bar and set higher ones.

I look forward to hearing from you in the future for an interview. Please

feel free to contact me at either phone number.

Sincerely,

Janet Kendrick

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