Darcel Bowins

*** ********** ***** ***. **, Frederick, MD 21702

Phone: 240-***-****

Objective: A young professional with a combination of mortgage experience

and strong computer skills.

Education: Frederick High School- Frederick, MD

Work Citi Mortgage- Frederick MD 5/2008- Present

Experience:

Service Processor 3:

*Place outbound document calls to third party originators, settlement

agents, title companies, and other institutions, dealing with seasoned

exceptions. Respond to incoming inquiries relating to outstanding

documents.

*Cure document exceptions for out of business lender. Review, compare,

develop and implement process changes to support industry to investor

requirements. Review contracts impacting Document Collection, determining

deliverables, understanding requirements, and identifying potential

penalties.

Loss Mitigation Specialist:

*The primary responsibility is handling inbound calls from Loss

Mitigation opportunities & negotiating to resolve delinquency problems. Use

a computerized system for tracking, information gathering, and/or

troubleshooting. Work in a goal-oriented environment to meet production

indicators. Respond to incoming inquiries relating to outstanding

documents.

*Assist with recommending modification programs, analyze & assist the

client's situation by using the waterfall of loss mitigation options to

mitigate losses for the company.

*Establishing resolutions with structured plans such as repayment

plans, setting up payments, & educational information for clients.

Default Processor 2:

*Processed checks from various companies such as Attorneys, FNMA, and

FHLMC.

*Provided payoff and reinstatement quotes to clients and attorneys to

bring accounts current or selling the property.

Skills: Software: Microsoft Office, Microsoft word, Excel, Access,

Power Point, 10-keyed typing

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