**** *******

Road

Lockport, NY *****

716-***-****

abgz4t@r.postjobfree.com

Objective

To obtain a sales position, apply my customer service skills and further my

career within the pharmaceutical sales industry.

Professional Strengths

. Ability to gain customer trust and to provide incomparable follow-up,

thus increasing repeat business and referrals.

. Talent for addressing client needs and identifying the corresponding

company products and services to alleviate those requests.

. Assisting in the design and implementation of reporting procedures

that reduce labor costs, while increasing customer satisfaction

ratings.

. Expertise in resolving and preventing escalated customer service

issues.

. Earned several company achievement awards for the delivery of

exceptional customer service.

. Motivated intrinsically to meet company standards and expectations

while representing company loyalty and dedication.

Professional Experience

ParMed Pharmaceuticals

Niagara Falls, NY 2009-

2011

Sales/Customer Service

. Solicited various pharmacies across the United States through inside

sales, selling generic pharmaceuticals.

. Delivered an effective sales pitch with evidence of previous customer

approval and valuable feedback.

. Developed positive relationships and strong rapports with clients

using numerous techniques.

ICT-Sykes Group (Johnson & Johnson Lifescan Campaign)

Location 2007- 2009

Customer Care Advocate

. Provided premium customer service to patrons living with diabetes

operating through a daily call center.

. Utilized an assortment of tools, information and collaboration with

other departments to boost customer satisfaction by 10% and to quickly

distribute diabetic testing replacements.

. Enhanced office performance and attendance through daily example, team

discussions, and motivational strategies, resulting in excellent

feedback from senior management.

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Key Bank

Amherst, NY 2006-2007

Retail Sales Through Service

. Handled the processing of incoming calls while maintaining and

improving customer relations.

. Investigated and resolved customer concerns in accordance with

respective laws and other departments.

. Assisted with online bill payments and transferring funds to proper

accounts.

Delphi Thermal

Lockport, NY 2000- 2006

Assistant CAC Coordinator

. Assembled large model trucks and Sporty Utility Vehicles within the

HVAC division.

. Worked on the assembly line or cell, manufacturing parts during

various stages.

. Responsible for the scheduling of all planned maintenance plant wide.

. Educated visiting upper level management on the importance of safety

as it applies to maintenance and overall plant output efficiency.

Certifications

. Graduate of NAPSR's Pharmaceutical Sales Training Program

. CNPR Number: 576552011

. NYS Life Accident & Health Insurance License

Awards

. ICT-Sykes's June 2008 Employee of the Month

. Recipient of Key Bank's Outstanding Customer Service Award

Computer Skills

. Literate Computer Skills

. Proficient in Microsoft Office including Microsoft Word, Excel,

Access, and Outlook.

References

References and Letters of Recommendation are available upon request.

Contact this candidate