LETY B. ASSAD, M.S.O.D.

abgxwe@r.postjobfree.com

707-***-**** (cell)

Experienced in the implementation of human resources programs including

talent acquisition, staffing, employment processing, compensation, health

benefits, training and development, succession planning, employee relations

and retention. Excellence-driven human resources professional, highly

effective at attracting, assessing, and placing domestic and international

high performance staffing candidates, driving business initiatives, and

providing effective HR solutions to key business issues. Strong bi-lingual

(English/Spanish) communication capability with proven results in

facilitating performance improvements to support corporate goals and

growth. Broad-based expertise encompasses Banking, Call Centers, Education

Finance, Mortgage, Insurance, Telecommunications, and Telephony.

Call Center Talent Acquisition ( Training ( Coaching

( Performance Metrics/Improvements ( Benefits Administration(Employee

Relations Issues

Regulation Compliance ( Diversity Planning

PROFESSIONAL EXPERIENCE

WageWorks- Phoenix, AZ - 2014 - Present The leading provider of consumer

directed healthcare products. Recruiting candidates at all levels: non-

exempt, exempt, technical and management: sourcing, screening, offer

negotiation, compliance audits, staffing contract review, and on-boarding

to attract, acquire and retain highly qualified candidates. Participate in

the development and implementation of selection process policies and

procedures. Advise management on talent acquisition issues, performance

management. Conducting audit reports and vendor management.

HR Strategies Group, Windsor, CA 2013 - Consultant: Provided compliance

training and consulted on recruitment processes and applicant tracking

systems in Bay area. Consulted on talent acquisition for Exchange Bank

utilizing, Ulti-Pro, ATS system hiring entry level to senior level

positions.

Campari America (Skyy Spirits), San Francisco, CA ( 2009 - 2012

Among the 10 largest spirits companies in the U.S. with a portfolio of

world-renowned brands.

Human Resources Manager: Managed the recruitment program in the U.S. and

involved in hiring personnel in Mexico. Directed and mentored managers on

best interviewing practices, candidate selection, employee relations and

training issues. Conducted employee reclassification research. Managed

performance review process for employees in San Francisco and Kentucky

distillery, Rare Breed. Addressed compensation issues in sales department.

. Purchased, implemented and reconfigured applicant tracking system

(Taleo).

. Participated in the development and implementation of Supervisor

Training for Interviewing and Performance Reviews

. Negotiated temporary employee contracts for the entire company.

. Responsible for Sales Department Personnel-recruitment, training,

employee relations nation wide.

SUMMIT ENGINEERING, Santa Rosa, CA ( 2007 - 2008

Engineering design solutions for the wine industry, residential, municipal,

commercial and industrial projects.

Human Resources Director: Established the first HR department to address

staffing, compensation, benefits, safety, health, employee relations and

the professional development of employees. Introduced and improved new

policies and procedures, developed custom training programs, administered

survey, and conduct appraisals. Exceeded management expectations in

hiring, orientation, legal compliance, terminations, and preservation of

healthy relationships with vendors, benefit providers, campus placement

personnel, corporate executives, managers and staff. Highlights:

. Launched a successful, nationwide, internet-based college recruitment

and intern program.

. Aligned employees with company goals and improved new employee

orientation processes by creating and delivering custom staff

development training.

. Outperformed a contracting vendor unsuccessful in filling any staffing

positions due to talent shortage, successfully employing 23 new hires

in 12 months, saving the company $50K yearly.

. Slashed processing of COBRA benefits 90%, installing new software and

saving time and money.

. Implemented Caliper, a psychological assessment tool for recruitment

and career development.

. Provided training on professionalism and teamwork.

. Commended and generously compensated for stellar hiring performance in

less than one year.

Recruiter, GMAC - Homecomings Financial ( Petaluma, CA( 2005 - 2006

Efficiently screened and staffed positions in operations, sales and

management within this 5-state, 10,000+ person, wholesale mortgage lending

company. Exceeded recruiting goals, abundantly satisfied management,

effectively communicated with client and recruiting candidates, and was

released from the position with great reluctance, due to financial

challenges within the organization.

. Eliminated need for 75% of 3rd party firms, outperforming them and

exceeding recruiting goals.

. Attracted recognition for quality performance in the form of high

praise and written commendation from executive management.

. Impressed client, receiving contract extensions and an offer for a

full-time position.

FIREMAN'S FUND INSURANCE CO, Novato, CA ( 5/2005 - 11/2005

A 10,000 employee insurance company.

Recruiter: Established a marketing strategy and successfully recruited

positions in California, Texas and Pennsylvania. Overcame obstacles to hire

personnel for positions viewed as impossible to fill.

. Reduced hiring cycle time from 4-5 months to 2 weeks by reassessing

and accurately adjusting compensation to match required skill set.

. Succeeded meeting consistent performance target, staffing an average

of 12-15 positions monthly.

. Received President's award for recruiting excellence.

HR FISHEL, Phoenix, Arizona ( 1997 - 2004

A human resources firm specializing in a variety of staffing services,

including technical recruiting, temporary services, and HR consulting.

Recruiter: Spearheaded successful strategies and processes for recruiting

and hiring staff in call centers: Vanguard, and Aetna/ING. (English and

Spanish Talent Acquisition). Recruiter telephony candidates despite a

severe shortage of telephony talent, for Cox Communications. Implemented a

college recruitment plan, researched compensation issues and reasons for

staff termination, revised job requirements, assessed compensation levels

compared to market rates, and called upon and networked with senior

management. Addressed employee relations issues related to hiring.

. Preserved 50% of allocated budget and achieved hiring objective 90

days ahead of schedule.

. Lowered turnover rate from 35% to 9% and hired 12 bilingual, Series 7

employees in record time.

. Achieved recruiting average of 30-35 new hires per month every month.

. Bridged barriers, attending to test validation and employee relations

for Spanish speaking staff.

PRIOR WORK HISTORY

UNIVERSITY OF MINNESOTA, MINNEAPOLIS CAMPUS, Minneapolis, MN ( 1981-1987 -

Student Personnel Worker: Developed marketing plan to recruit minorities

into the Health Professional Schools (Dental, Medical, Nursing, Pharmacy,

Public Health and Veterinary Medicine).

TIME/WARNER CABLE INCORPORATED, Raleigh, NC ( 1989 - 1993

Human Resources Representative: Managed all aspects of human resource

operations including hiring, orientation, benefits, employee relations,

compensation, customer service and safety training, and surveys. Reduced

staff turnover from 23% to11%. Developed New Hire Orientation and Customer

Service Training. Received a Vocational Rehabilitation Award for hiring the

highest number of people with disabilities in Raleigh, NC.

EDUCATION

Master of Science in Organizational Development

University of San Francisco, San Francisco, California

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