Manager Executive Assistant

Michelle Aldridge-

Cook_____________________________________________________________

**** ********* ******, ********, ******** 20109

Hm. 571-***-**** /C. 703-***-****

Email:

abgwyg@r.postjobfree.com

OBJECTIVE

To obtain a challenging position within a stable organization that

will utilize my extensive skill set.

SUMMARY

Exceptional multi-tasking skills

Tactful and diplomatic skill at handling confidential information

Extensive legal experience in the mortgage industry

(bankruptcy/foreclosure)

Strong working knowledge of Microsoft Office and all aspects of

Executive Assistant skill set

Organized professional with strong communication skills

Able to excel and produce quality results as part of a team effort,

and independently

Have held supervisory and training positions

Professional Experience

HAIR CUTTERY - Wellington July 2010 to Present

Stylist - Greet Clients, set appointments, sell retail hair products, give

consultations for hair color, perms, reconstruction of damaged hair,

waxing, haircuts and styling for all occasions, attend all classes for

haircuts, coloring, and advance perm and color correction.

VJP Marketing - October 2008 to Present

Marketing Manager - Clients PNC Bank, Hewlett/ Jackson Tax Service.

Western Union

Head street marketing teams throughout the United States

CORESTAFF TEMPORARY SERVICES - September 2008 to Present

Executive Assistant

Los Angeles Times Newspaper, Environmental Affairs

University Of Southern California, Asa V. Call Law Library

UNIVERSITY OF CALIFORNIA LOS ANGELES - MEDICAL CENTER-THORACIC SURGERY

Administrative Assistant to Thoracic Surgeon

February 2007 to September 2008

Responsibilities: Answer and field calls for all physicians in Thoracic

Surgery department, gather all pertinent information and pre-register

patients for their appointments. Obtain insurance authorizations before

appointment and tests can be scheduled. Send out confirmation letter to

patient confirming their appointment with medical questionnaire for first

appointment. Enter patient's demographic information into UCLA's database

as well as the date and time of their appointment. For return visits check

the database to see if the doctor has ordered any prior testing before the

patients pre-op consultation, this information will be in the plan the

doctor has made in the database. The surgeries and tests have to be coded

with CPT and ICD codes in order to get an approval from the insurance

companies, before they are administered. Scan all reports into patient's

charts concerning medical reports, letters of approval and test results.

Schedule all Pre-Op testing for all patients, track all patient work ups

for surgery until all is completed. Schedule their return to clinic for pre-

op consultation. Schedule all surgeries with the surgery department,

schedule all patients for post-op visits 2-3 weeks after patient is

discharged from hospital and schedule patient for chest x-ray 1-2 days

prior to their post-op visit. All Medi-Cal patients with CT and PET/CT have

to get a TAR through the Med-Cal system in order to schedule their tests.

Open and distribute all incoming mail and packages, order and inventory all

office and medical supplies.

CHARLES DUNN REAL ESTATE SERVICES / THE RATKOVICH COMPANY / MAGUIRE

PROPERTIES

Assistant Property Manager - Leasing Administrator -Tenant Service

Coordinator

September 2000 - January 2007

Responsibilities: Assisted Property Manager with one million square

feet, Class "A" building in addition to two retail properties totaling

130,000 square feet. Assigned with tenant/vendor relations, owner

meetings, leasing and lease abstracting, CAMS, monthly reports,

variances, lease negotiations, due diligence, liaised with

architectural firms and contractors, regarding tenant improvement

issues, researched information for input into annual budgets. Created

tenant billings, maintained tenant/vendor insurance logs, updated rent

rolls, collected delinquent rents, issued Notice to Pay or Quit,

referred to outside counsel when appropriate. Update tenant rosters,

provided secretarial and phone support, maintained e-mail system,

inventoried, ordered office supplies, oversaw phone and business

equipment, codes all incoming invoices for payment. Manage leases in

Yardi system to track items such as rent increases, expiration of

insurance certificates, option dates, calculate CPI adjustments.

Processed and documented all tenant move-ins and move-outs and

expirations. Maintain rent roll with accurate and timely updates.

Review monthly rent up issued by Senior Accountant to ensure accurate

balances were reflected on Tenant Statements, maintained campus

exterior and interior signage program, construction plan inventory,

coordinated conference calls and special projects. Provide customer

service to all tenants, taking work order requests or complaints then

communicated them to the appropriate departments (e.g. Engineering,

Janitorial, Security and Parking). Scheduled and authorized tenant

after hour requests and freight reservations for deliveries, monthly

services and tenant improvement projects. Liaise with insurance

company agent/broker to make certain Certificate of Insurance were

correct. Inspects COI for adequate coverage and language, maintains

insurance spreadsheet for tenants/vendors. Managed tenant contacts

e.g. tenant authorization forms, and emergency contact sheet. Organize

Non-billable work order binders for Engineering Department.

A&M RECORDS/ POLYGRAM ENTERTAINMENT

Office Manager/Executive Assistant to Sr. V.P. of International

Marketing

July 1987 to July 1997

Responsibilities: Supported Senior Vice President of International

Marketing performing all Executive Assistant duties, managed

international compilation requests for A&M's ALMO/ Irving Music

publishing catalogues, for the usage of artist songs, liaised with

artists and management for approvals on compact discs design and

packaging. Calculated television ad campaigns for Sr. V.P.'s approval,

organized and coordinated logistics for A&M / Motown International

Marketing Seminars, an annual event that brought all worldwide

marketing executives together to plan projects for the up-coming

year's product line, coordinated all international department travel,

created promotional tour budgets for artists. Over saw the production

and distribution of international merchandising orders. Organized

special promotional needs under the guidance of marketing directors,

(e.g. autographs, posters, radio ID's, video ID's.), managed

international press interviews with artists, supervised department

assistants, assisted in the development of departmental procedures,

compiled and up-dated policy and procedures manual

California Federal Savings & Loan Association - Legal Division

Paralegal - Legal Division Bankruptcy Foreclosure

January 1984 to July 1987

Responsibilities: Tendered cases to outside counsel, prepared Notice

of Lawsuit and litigation summary reports for Sr. V.P. of Legal

Division. Liaised with case attorney regarding litigation and

settlement, answered interrogatories, obtained conformed copy of

Dismissal, closed litigation file when appropriate, prepared Notice of

Disposition of Lawsuit, maintained files and tracked computer data on

bankruptcies. Tracked all Unlawful Detainer cases until closed and

prepared for Foreclosure, completed Subpoenas, Levies, Restraining

Orders, IRS Summons, Personal Injury and Small Claims.

Education: Associate of Arts, English, West Los Angeles College, 2000

/ California Real Estate License, 2000

Sub Major: Child Development for preschool children, 2000

Skills: Microsoft 2010, Vista, Windows Excel, Word, Outlook, Photoshop,

PowerPoint, and Yardi

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