José Anibal Morales

BS, CCNA R&S, ITIL V* Foundations

*** ******* ****** ***: 3, Syracuse, New York 13208

315-***-**** abgwgm@r.postjobfree.com

IT Management / Network Engineer

Delivery through Personal Performance and Leadership

PROFILE

Highly experienced IT Professional with a record of supporting successful, high-ROI, IS / IT projects and solutions

incorporating a wide range of applications and technologies. Consistently recognized and tasked to improve

organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure

to realize customer growth, accelerate performance, and sustain strategic flexibility.

Confident, highly energized, Cisco Certified Network Associate who is an effective and persuasive communicator with

strong interpersonal and communication skills. Detail and results-oriented with a proven ability to demonstrate

flawless execution of innovative strategies. An analytical and strategic thinker with the highest professional standards

and personal integrity.

Trusted partner with senior management on all areas of business development and IT management, recognized

for implementing innovative solutions using technologies such as various Network Architectures to meet the

needs of complex business challenges. Excellent record of instituting enterprise-wide solutions to drive the

bottom line, including cost reductions.

A welcomed addition to any team, with a demonstrated ability to deliver highly informative updates on critical

cases with tight schedules, willing and able to function in any role necessary to ensure project success and on-

time project delivery.

CORE COMPETENCIES

Performance Optimization • Process Improvement • Change Management • IT Strategy • Mentoring

Hardware • Infrastructure Development • Contact Center Management • Client Relationship

Team Development Systems Integration • Project Management • Team Leadership • Software

PROFESSIONAL EXPERIENCE

ShoreGroup Inc. Syracuse, New York 2011 - 2014

IPT, ICM and Router & Switch engineer Duty Manager

Core Network Operations Duty Manager responsible for managing engineers in technologies such as Router & Switch,

IPT, ICM, and Tier1 Triage engineers responsible for maintaining Corporate Network infrastructures from domestic to

international branch offices. Self-motivated manager who made it a point to keep stake holders up-to-date on incidents

with accurate formal responses.

Managed customer facing meetings to deliver informative updates throughout the meeting process for internal

and external visibility.

EXEL spread sheets were created on a daily basis, and sent to the customer to provide a visual on what types

of incidents were present in their network environment. Brief updates were needed on every ticket for each

customer that requested these spread sheets.

Responsible for coordinating and running customer meetings to discuss incidents that have occurred in their

network environment. In the meetings I provided the customer with updates on all the incidents that are current

in the ticket system.

Accurately coordinated engineering engagement through multiple technologies such as Router/Switch, ICM

and IPT.

Accountable for more than ten engineers, making sure each engineer completes customer incidents with set

SLA times with precision, and with high standards to show company worth.

Successfully reviewed Level 1 engineers so they can have accurate feedback on the work that they perform.

Worked on written formal Root Cause Analysis documents that have been presented to customers to show step

by step the actions that the company did to resolve customer issues.

Created and managed P1 critical outages daily with timed updates delivered to management teams and

stakeholders until resolution.

ShoreGroup, Inc. Syracuse, New York 2010

Application Engineer \ Cisco Network Engineer

Subject matter expert tasked with installing, configuring, and maintaining a Linux based network monitoring solution.

Successfully developed a core comprehension of Linux Operating systems, MySQL database management,

Networking, and Object-Oriented programming. Subject matter expert in highly resilient network solutions based upon

Standards Bodies and Cisco/Checkpoint best-practices. Key individual tasked with deploying, integrating, and

maintaining infrastructures to include [but not limited to] the following technologies: Wireless, VoIP, ICM and IPv6,

Infrastructure & Cabling, BGP/MPLS, VPN, 802.1Q Trunking.

Successfully configured Cisco Routers, Switches, Voice Gateways, Windows and Linux servers to

communicate system information with a network monitoring solution using OSI 3, 4, and 7 protocols.

Effectively coordinate with customers, CISCO, SONY, IBM, Major Banks, Health Care Providers and Internet

Service Providers (ISP) to ensure network stability and customer satisfaction.

Configured OSPF, and EIGRP routing along with Access Lists to ensure secure communications between

network monitoring appliance and Cisco network devices.

Leader accountable for coordinating and delegating responsibilities with a team of 15 Network Engineers and

Application Developers.

2008 – 2010

AutoZone Inc. Camillus, NY

Parts Sales Manager

Successfully maintained a Retail Store of the Automobile Industry with a tea m ten people. Provided customer service

with integrity, knowledge, and pride. Assisted in making the store a good place to purchase automobile parts with

excellent customer service.

Provided the knowledge to customers pertaining to fixing their vehicle. This was done by helping them with a

better solution to fix certain automobile problems without going to a mechanic saving them money in the

process.

Helped maintain a clean and friendly environment that followed OSHA safety processes to achieve that goal.

Weekly testing on the products that are sold was mandatory to keep everyone on the team up to date on the

current products that are sold, so they can assist the customer with better knowledge of the product that is

being sold.

Opened and closed the store depending on a weekly changing schedule. Did audits on cash registers three

times a day to insure currency matches up with products sold. Audits were done on the store finances daily,

and bank deposits were accurately counted and processed with armored car teams weekly.

Daily store and inventory audits were a daily task to maintain high sells by keeping the product in the store and

on the shelf.

2009 – Present

Independent Consultant Syracuse, New York

Web Administrator and Developer (Self-Employed)

Subject matter expert accountable for designing, implementing, and troubleshooting all website related issues.

Provided exceptional customer service for clients and their websites.

Designed e- commerce web pages that interface with merchant accounts, custom newsletter, and contact forms

using MySQL, PHP, Perl, HTML, and CSS.

Developed complete web pages with html, web 2.0 technology, and custom templates.

Configured Apache Web services and Tomcat to implement Java Server Pages.

EDUCATION

Master of Science (Incomplete), Computer and Information Science

State University of New York Institute of Technology at Utica / Rome Utica, NY

Bachelor of Science, Computer Engineering Technology Minor: Applied Mathematics

State University of New York Institute of Technology at Utica / Rome Utica, NY

Associate of Applied Science, Computer Engineering Technology

State University of New York Onondaga Community College Syracuse, NY

Degree Certificate: Microcomputer Design, Troubleshooting and Maintenance

State University of New York Onondaga Community College Syracuse, NY

PROFESSIONAL CERTIFICATION

Cisco Certified Network Associate (CCNA)

IT Infrastructure Library V3 Foundations (ITIL)

TECHNICAL SUMMARY

Network Engineering and Communications • C • C++ • Java • Visual Basic • PHP • Shell Scripts • JavaScript •

Microcontrollers and Embedded Systems • Microsoft Office Suite • Linux • Windows Operating Systems •

Relational Databases (MySQL) • Applied Mathematics • Cisco IOS

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