Customer Service Manager

~ Senior Finance Executive-CFO ~

Consummate Management Executive ~ Corporate Development Strategist

Startup, Growth, Turnaround, & Performance Improvement Expert

Highly talented and accomplished senior executive equipped with broad-based

experience in directing financial operations for multi-million dollar

enterprise. Consistently valued by superiors for maximizing performance of

financial operations with emphasis on strategy formulation, policy and

procedure development, cost reduction, and profitability improvement.

Recognized as an empowering manager adept at performing high-profile

executive roles, making high-stakes decisions, and overcoming complex

business challenges. Possess interactive, motivational, and decisive

management style in developing dedicated financial service teams to support

business objectives. Capable of accomplishing goals and meeting critical

deadlines in a fast-paced, competitive environment.

CORE STRENGTHS

Financial Operations and Management Profitability Modeling and Forecasting

Budget Control and Implementation Continuous Process and Productivity

Improvement

General Accounting and Financial Financial Analysis and Reporting

Auditing

Strategic Development Planning Leadership, Training, and Team Building

Organized with Strong Analytical Problem Resolution and Decision Making

Abilities

EMPLOYMENT HISTORY

Vice-President of Operations and Finance ( Michelle's Miracle, 2010-2011

Inc., Traverse city, mi

Direct and coordinate daily operational aspects of a start-up company

within the nutraceutical industry. Evaluate financial statements,

accounting reports, and other performance data to measure goal achievement

as well as to determine areas needing cost reduction and improvement.

Handle human resource management, contract negotiation, sales forecasting,

production schedules, inventory management, SEC filings, vendor relations,

investor relations, and raw materials sourcing.

Notable Achievements:

. Initiated the development of effective business plan toward fulfillment

of corporate goals and objectives

. Drove all efforts to implement consistent, valuable, financial reporting

models

. Amplified gross profit margin through strategic vertical integration

agreements

. Established and implemented human resources policies

Chief Financial Officer / Controller ( CORE Energy, LLC, Traverse 2005-2010

city, mi

Displayed unsurpassed expertise in managing a start-up company with initial

capital of $30M. Completed all financial reporting to equity partners, tax

reporting, human resource policies, general insurance, and other

administrative tasks. Assumed full responsibility in analyzing economics on

acquisition targets. Maintained current knowledge of organizational

policies and procedures, federal and state policies and directives, and

current accounting standards.

Notable Achievements:

. Rendered high level of assistance in the capitalization, as well as in

capital raising efforts of the company

. Played a vital role in implementing the accounting and administrative

systems to support the gathering of information for key metrics and

support of back office operations

Chief Operating Officer ( Emphasys Computer Solutions, Inc., 2002-2005

petoskey, mi

Applied dynamic leadership talents in all facets of operating functions,

including professional services (consulting, training, project management),

customer care (call center), product development, and finance. Closely

monitored financial activities and details to ensure that all legal and

regulatory requirements were met. Provided exceptional products and

services to ensure customer satisfaction, which generated new business

opportunities and referrals.

Notable Achievements:

. Elevated company's revenue by expertly managing 9 direct reports and 70

indirect reports

. Obtained 17% year-over-year organic revenue growth through the

implementation of effective client retention programs, new service

offerings, and re-entering a market constrained by pricing pressure

. Streamlined the organization to foster a customer service-oriented

attitude throughout all levels of staff

. Presided over the implementation of an internal ERP system dedicated to

facilitating consistent communications with clients

Chief Financial Officer / Vice President of Finance ( Emphasys 2000-2002

Computer Solutions, Inc., petoskey, mi

Provided strategic direction to day-to-day operational aspects of the

company mainly in the areas of accounting, tax filings, insurance planning,

and forecasting for a $12M software development company. Analyzed the

financial details of past, present, and expected operations in order to

identify development opportunities and areas needing improvement.

Notable Achievement:

. Earned commendation for developing accounting procedures and controls,

personnel policy, and business operations procedures for the company as

it grew from $6M to $12M in annual sales over a two-year period

PRIOR WORK EXPERIENCE

Client Manager ( Smith, Fought, Bunker, Clark & Markiewicz, CPAs, 1999-2000

petoskey, mi

Controller ( O.I.L. Energy Corporation, traverse city, mi 1996-1999

Member of the Professional Staff ( Plante & Moran, LLP, traverse 1991-1996

city, mi

EDUCATION

Bachelor of Science in Business Administration, Major in Accounting

( Central Michigan University, Mount Pleasant, MI

PROFESSIONAL AFFILIATIONS

Member, American Institute of Certified Public Accountants (AICPA)

Member, Michigan Association of Certified Public Accountants (MACPA)

Contact this candidate