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Customer Service Manager

Location:
Humble, TX, 77396
Posted:
August 23, 2011

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Resume:

Derrell Beasley

**** ********** **** **. ******, TX 77396 651-***-****

abgvud@r.postjobfree.com

Objective: To expand my career perspectives into my field of interest.

EDUCATION

Bethel University, St. Paul, MN

Bachelors of Business Administration. May 2006

Iowa State University, Ames, IA

Fall 2000 - Spring 2002

Major: Architecture

PROFESSIONAL EXPERIENCE

Covenant Security Services LLC, December 2010-Present

Security Operations Manager, Conoco Phillips Aviation, December 2010 -

Present

Houston,TX

Site Security company transition from Securitas to Covenant in December of

2010. Client specifically asked that I remain as Facility Security

Operations Manager. Serve as the direct correspondent between the client

and Covenant. Duties as explained below.

Securitas Security Services Inc., March 2004 - December 2010

Security Operations Manager, Conoco Phillips Aviation, November 2007 -

December 2010

Pasadena Office, Houston, Texas

Serve as the direct correspondent between the client and Securitas; Staff

management, to include: discipline, evaluations, pay raises and

recommendations; Provide client relations and customer service; Compose

and submit payroll weekly; Regulate facility access control; Recruit and

interview candidates for employment; Comprise daily reports discussing

site activities; Provide recommendations on improving site specific

security procedures; Respond and report all onsite emergency activities;

Provide emergency response updates; Preformed for close to 1 year with no

staff turnover (up to currently). Also received Securitas Supervisor of

the Month Award.

Assistant Account Manager of Retek on the Mall, January 2006 - August 2007

Minneapolis, MN

Managed a staff of eight onsite officers and three flex officers; Created

reporting procedures, policies and job descriptions for site officers;

Compiled and submitted weekly payroll and billing invoices; Regularly

worked with Microsoft Office Programs; Provided Client Relations and

customer service; Assisted officers with using Northwrite, an online

reporting system; Handled disciplinary actions; Interviewed potential

employees. Also received Securitas Service Hero's Award.

References available upon request



Contact this candidate