Peter Oliva

E-Mail: abgvsd@r.postjobfree.com

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*** ********* ***.

North Fond du Lac, WI. 54937

Home 920-***-****

Fax 206-***-****

Electronic Field Technician

SUMMARY

OF

EXPERIENCE

Fifteen years of direct customer contact has resulted in highly developed customer

service skills. Acquired the experience necessary to repair a wide range of electronic

problems which include ATMs, fixed CCTV cameras, pan tilt zoom CCTV cameras, Computer

hardware problems, and multiple types of electronic article surveillance equipment. As a

former electronic technician for Tyco, several company provided training courses have

been completed which further enhanced technical, driving, and customer skills. Attention

to detail and ensuring that equipment is esthetically appealing to the customer after an

installation or repair has been completed is also of the utmost importance.

EXPERIENCE

April/2010 -

June/2011

MAR/1995 - FEB/2009

Second Line ATM Technician. Pendum, LLC., Denver, CO.

. Managed calls and time to meet service level obligations.

. Attained Certified NCR ATM Technician status for Persona and Self-Serve

ATMs

. Communicated regularly with management, customers, and other technicians

on calls, inventory, escalations, etc.

. Ran diagnostic tests on troubled ATMs, repaired, and performed preventative

maintenance on ATMs when applicable.

. Performed 2nd/1st line mechanical and electronic repairs on various ATM models.

. Successfully utilized all testing equipment such as a multimeter, communication

break out boxes, high speed line tester, etc.

. Ensured ATM computers were properly set up in the network.

. Responsible for maintaining an adequate quantity of parts to ensure problems

were fixed the first time out.

Field Service Technician. Sensormatic / ADT, Boca Raton, FL.

. Responsible for installing, trouble shooting, and maintaining several

different types of EAS, CCTV, and RFID equipment.

. Electronic Article Surveillance equipment included magnetics,

microwave, acquisto magnetics, electronic EAS monitoring devices and FM

based systems.

. Serviced different types of electronic proximity deactivators.

. CCTV equipment included fixed cameras, video controllers, pan, tilt,

zoom domes, multiplexers, VCR units, and DVR devices.

. Installed and repaired computer based DVR systems both as stand alone

and networked units.

. Responsible for large geographical territory with very little to no

supervision.

. Assisted in training several new hires on proper company procedures for

both technical and administrative requirements.

. Developed strong networking, troubleshooting, and customer service skills

MAR/1994 - MAR/1995

Supervisor. American Precision Electronics, Carol Stream, IL.

. In charge of ensuring all PCB projects were completed in an accurate

and timely manner.

. Responsible for training new hires and ensured they had a strong

understanding of the work required.

. Also worked at the quality control station and repaired any problems found

with failed circuit boards.

NOV/1993 - FEB/1994

Electronic Field Technician. Eastman Kodak Co., Lombard, IL.

. Responsible for preventive maintenance on POS registers at various

customer locations.

. Maintained excellent customer relations for Kodak and assisted in

upgrading older POS systems.

EDUCATION

Feb/1995

DeVry Institute of Technology

Associate Degree, Electronic Computer Technician

. Measured the performance characteristics of circuits using

instrumentation which included digital multi-meters, oscilloscopes, signal

generators, etc.

. Built and tested a wide variety of analog and digital circuits.

. Learned how to troubleshoot digital and microprocessor based systems.

. Able to distinguish between hardware and software problems.

. Learned how to read and interpret schematics.

. Learned strong people skills to help build good customer relations for

employers.

PROFESSIONAL

CONTACTS

Patrick Elliott

District Asset Protection and Operations Manager

Home Depot

414-***-****

Jeremiah Johnson

Area Loss Prevention Manager

Shopko

920-***-****

Larvell Thomas

Market Asset Protection Manager

Wal-Mart

414-***-****

Contact this candidate