Denise Nash Strickland

abguti@r.postjobfree.com

**** ******* **** ****

Cordova, TN 38018

901-***-****

Accomplishments

. Improved Medical Clinics profitability and efficiency, by

establishing physician scheduling criteria and improving the

clinics payor mix. This resulted in a 50% increase in Quality

Patient Care.

. Increased revenue at CCHS Medical Clinics by 40% and decreased

overhead cost by 15%. This was accomplished by increasing patient

encounter and decreasing inventory cost.

. Secured Head Start & School contracts at Christ Community, which

contributed to new revenue over 1M.

. Improved clinic's efficiency, which consisted of, improving

customer service, minimizing wait time, and establishing clinic's

policies and procedures

Skills

Act Database, Excel, Word, Word Perfect, MS Office, Outlook,, Photoshop,

Power Point, PageMaker, Data Entry, 10 Key, Publisher, Internet, Access

Database, Blackboard, TN Kids, AS 400, Windows XP, GroupWise, EPM/EMR(Next

Gen), QuickBooks, ADP, Health Pro

Experience

East Arkansas Regional Unit

03/10-Present

Health Service Administrator

. Managed the day-to day operation of the prison's medical unit and

infirmary ward. Responsible for developing and maintaining policies

and procedures and maintaining a positive, professional, collaborative

relationship with clients, i.e. wardens.

. Coordinates with Hospital Administrators and other external providers

the delivery of services at hospitals or other external health

services locations outside the institution. When appropriate,

negotiates third party contracts for the institution.

. Meets regularly with the client (i.e. Warden,

Supervisor, Contract Manager) to communicate

about contract compliance, services provided,

issues and client satisfaction.

. Ensures compliance with ACA and/or NCCHC

standards and Correctional Medical Services

(CMS) clinical services and administrative

policies and procedures.

. Consistently monitor provider's productivity and evaluate on a

quarterly basis.

. Responsible for clinic budget guidelines, which includes overtime,

staff, medication, and inmate treatment.

. Direct work activity of 40 + nursing staff and ancillary staff. In

addition, oversee productivity of the Advanced Nurse Practitioners and

Physicians.

. Responsible for establishing performance goals are meet, along with

holding employees accountable for their results. This consists of

developing timetables for employees to ensure their work is completed

in a timely manner and accurate.

. Actively recruits new staff. Arranges

interview process for potential staff including

necessary collateral colleagues (i.e., Director

of Nursing) and departments. Interfaces with

CMS Human Resources for the hiring and

terminating of all site staff.

. Manages labor ensuring the site is staffed

according to contractual commitments and

supervises scheduling of all staff and

Independent Contractors according to the

Staffing Control Document (SCD).

. Work directly with the Vice President on

operational budge t and site specific

procedures.

Christ Community Health Services

10/08- 02/10-(Position was eliminated)

Clinical Manager/Administrator

. Managed several multi-million dollar clinical operations, which

includes; staffing facilities, financial budgeting, establishing

policies and procedures, accounts payable/receivable, and analyzing

clinics processes

. Directed work activity of 40 + associates and established performance

goals to track and held employees accountable for their results. This

consisted of developing timetables for employees to ensure their work

was completed in a timely manner and accurate.

. Handled all HR functions, which included hiring & termination, yearly

evaluations, benefits enrollment, and salary.

. Actively recruited, hired, and credentialed new providers and staff.

. Actively involved in expansion of additional clinics, which includes,

grant writing proceeding, construction build out, and establishing an

EMR system.

. Established long term and short term goals for department and

submitted goals and implementation strategies to Executive Director.

. Successfully managed and oversaw the Head Start and School base

programs, which consist of over 3000 children. By successfully running

this program, it increased the company's new revenue by 1M.

Christ Community Health Services

3/06-1/09

Medical Office Manager

. Managed the daily operations of the Dental, Obstetrics, and Primary

Care Clinics. Operations included; provider scheduling, recruiting

and hiring staff, credential of physicians, patient care, and

implementing of government regulations.

. Managed four separate clinics on a day-to day basis out of one

facility. Each clinic had assigned nursing staff, medical assistants,

and referral clerks.

. Directly supervised 40 employees, and worked with 6 Internal Medicine

Doctors, 4 Family Practice Doctors, 2 OBGYN Doctors, and 2 FNP's.

Additional responsibilities, included managed the Nursing Staff and

Pharmacy Technicians.

. Established budgets, financial reports and perform all fiscal

activity. Budgeting criteria included, staff requirements, clinic

renovation, build out, and equipment & supply cost.

. Reviewed and approved expenses. Handled the accounts payable and

receivable.

. Handled the hiring, recruiting and credentialing for New Providers and

Nurse Practitioner.

. Established performance goals to track and held employees accountable

for their results. This consisted of developing timetables for

employees to ensure their work was completed in a timely manner and

accurately.

. Established a Patient Satisfaction Survey to track quality of care,

customer service, and overall clinic wait time. The creation of

the survey resulted in improvements in patient care of 50%.

. Established and enforced guidelines for physician scheduling, patient

registration, patient referrals, clinic wait time, medical records,

and TN Breast and Cervical Cancer program. Monitored success daily,

weekly, and monthly with Healthpro reporting systems.

. Responsible for clinic's daily deposits, payroll, account

payable/receivable, patient billing and clinic operations.

Successfully decreased clinics bad debt by collecting co-pays,

deductibles, and balance on visit.

. Communicated with physicians and other providers seeking ways to

improve their effectiveness and satisfaction with Clinic operations

and programs. Establish Clinic Improvement Action Plan when needed.

. Established long term and short term goals for department and

submitted goals and implementation strategies to Executive Director.

Jackson-Randle Family Healthcare--(Position went from F/T to P/T)

08/05-03/07-Practice Administrator

. Oversaw day to day operations of multiple primary care practices,

which included, budgeting, provider relations, and evaluating policies

and procedures.

. Supervised administrative and clinical support staff, including

hiring, terminating disciplining, scheduling, etc.

. Responsible for training and development of clinic management staff.

. Conduct, maintain and administer benefit orientations for all new

employees and yearly updates for existing employees.

. Coordinate office training (i.e. HIPPA, OSHA, etc.); Maintain, update

procedures manual.

. Oversaw budgeting and purchasing requests for capital expenditures of

individual sites.

. Responsible for provider recruiting, retention, and individual

provider goals.

. Evaluate provider's goals on a monthly, quarterly and yearly basis.

KDXPRESS- Temporary Contract

03/04 - 03/05-Accounting Supervisor (Independent Contractor)

TRI STATE ORTHODONTICS, Memphis, TN- Office Closed

11/00-07/03-Multi-Site Office Manager

PAYMENT TECHNOLOGY, Memphis, TN- Company moved to Alabama

Client Support Representative/ Accounts Receivable

AMERICAN GENERAL FINANCE, INC., Memphis, TN- Advancement Opportunity

01/97-10/99-Assistant Operations Manager

Education

Cambridge University- BBA in Accounting and Finance

Trinity College- Masters Business Administration

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