Real Estate Customer Service
Resume:
ZACHARY MITCHELL
CHARLOTTE, NC 28278 T: 704-***-**** **************@*****.***
ATLANTA, GA 30331 T: 404-***-**** ********@*****.***
• APPRAISER LEVEL IV / RESIDENTIAL PROPERTY APPRAISER
Property Inspection / Statistical Analysis / Negotiation Specialist
•
Objective:
Seeking a Chief appraiser position with leadership responsibilities including problem solving, planning, organizing and
managing staff to achieve office goals.
Career summary:
A growth-oriented and highly skilled Property Appraiser with a strong background in real estate inspection, Reviewing
tax payer appeals and managing negotiations, Applying advanced statistical analysis and appraisal skills, Interpreting
and enforcing policies and procedures, Experience in leading team members and implementing structured organization.
I have 11 years of experience in this domain as well as excellent communication and leadership skills.
Job Skills:
• An Experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary
projects.
• Analytical thinking, decision making and problem solving skills and strong knowledge of property appraisal.
• Proven record of defending fair market values, Resolving tax payer appeals and value disputes.
• Excellence Personal, Written and Oral Communication skills
• Project management skills: Influencing, leading, negotiating and delegating abilities
• Conflict resolution
• Adaptability and tolerant to stressed situations.
• Strong Computer knowledge, MS Word, Excel, Power point. IAS.
Other Skills:
• Creative thinking and organizational skills
• Effective listening skills
• Decision making and negotiating skills
• Determination and Diplomacy skills
PROFESSIONAL EXPERIENCE
FULTON COUNTY BOARD OF ASSESSORS 2005 – present
Appraiser Level IV
Atlanta, GA
• Utilizes appraisal knowledge and skill to develop an accurate assessed value for complex and unique properties,
Determines and defends fair market value for varying property types, Reviews tax payer appeals and conducts
meeting tax payers and/or representatives, Conducts field appraisals and property evaluation.
• Researches records for data, Answers tax related questions, Assists in answering interrogatories and discovery
motions, Participates in pre-trial conferences/negotiations.
• Adheres to laws, rules, and regulations governing property appraisals, Organizes and prioritizes assignments and
work, Prepares and presents oral/written reports and communications, Provides effective customer service and
support.
ORACLE REAL ESTATE SERVICES, LLC 2001 – 2005
Appraisal Manager
Atlanta, GA
• Supervised and trained property appraisers, Evaluated employee performance, Assigned workloads, Made
hiring/termination recommendations.
• Resolved Staff issues, Developed and implemented policies and procedures, Enforced company rules and policies.
• Performed property inspections, Assessed property depreciation, Applied analytical/statistical appraisal skills to
estimates of value.
Zachary Mitchell Page 2 of 2
EDUCATION / CERTIFICATIONS
• Georgia Institute of Technology -B. S in Industrial Engineering
• Clark Atlanta University -B.S. Computer Science
• Certificate: Barney Fletcher School of Real Estate - GA Registered Real Estate Appraiser
• Certificate: A.R.E.A - Home Inspector
• Diploma: Woodward Academy
CHARLOTTE, NC 28278 T: 704-***-**** **************@*****.***
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