LISA M JONES

**** ****** ***** *****

SAN ANTONIO, TX 78233

903-***-****

abgu8p@r.postjobfree.com

Career Objectives

Utilize twenty years of experience providing thorough and skillful support as administrative support and

customer service specialist in educational, corporate and customer service settings with the strictest level

of confidentiality.

Work History

CULTURE SERVICE GROWTH, SAN ANTONIO, TEXAS

NON-LICENSED PERSONAL LINES UNDERWRITER Jun 01, 2014 - Present

Teams up with Farmers Agents nationwide by researching each state's insurance guidelines, assisting with

determining eligibility of coverages, coverage specifics and processing policy changes. Reviews and

processes all documentation required for policy changes and discount additions. Also assists insureds with

payment processing, complex billing breakdown, policy changes and when required, refers insureds for

further assistance. Maintains records of all interactions and processing as required by company and legal

guidelines. Performs all levels of contact with agents and insureds with the strictest level of

professionalism and confidentiality.

INBOUND CUSTOMER SERVICE AGENT May 12, 2014 - Jun 01, 2014

Answering questions and assisting with processing transactions for Auto and Home products, as well as

Farmers All Lines Billing. Updating customer information Discount information, inclusive of eligibility

requirements Navigation and processing transactions using eCMS Navigation and processing transactions

using Express Navigation of Farmers.com Navigation and processing transactions using Farmers All

Lines Billing (FAB) Policy coverage information such as limits, deductibles, and endorsements Online

Account Registration Meet required metrics or service level required by clients Adherence to the

company policies and work standards Must have strong interpersonal, verbal and written communication

skills Ability to relate professionally to all levels of staff and management Ability to convey genuine

empathy and handle difficult or agitated customers.

ROYAL CASE COMPANY, INC, SHERMAN, Texas

SHIPPING SPECIALIST/RECEIVING/INVENTORY CONTROL SPECIALIST Jul 01, 2012 - Mar 15,

2013

Experienced as Inventory Control/Shipping Specialist: Primary responsibilities included verifying

accuracy of incoming international shipments, one to two containers daily or 7 weekly minimum, for

product quantity and labeling correctness. Average container contained cartons of thirty items and

approximately 800 cartons to be verified. Generated reports for overages, shortages or other discrepancies

daily for each container. Received items in TSG inventory program. Interacted with 30 plus sales

personnel, warehouse employees and carriers daily. Tracked all daily inventory movement within the

warehouse through data entry of Bin Transfer Sheets, 10 pages per day minimum, Material Transfer

Requests, 5 on daily overage. Trained others in good safe inventory practices. Shipping responsibilities

included determining method for materials, using knowledge of shipping procedures, routes, rates,

time of shipment and as defined on shipping order. Assisted with shipping and met all time company

record of $6,400,919.21on October 31, 2012.

TACO CASA, SHERMAN, Texas

CASHIER, CUSTOMER SERVICE REPRESENTATIVE May 03, 2012 - Jun 29, 2012

Assisted 100 plus customers with orders daily, excellent accuracy every day in money management of

register, runner and self starter in food preparation needs for current shift and prep for shift to follow,

assisted and motivated 10 plus employees to work as a team, always maintained clean and pleasant dining

area, dishwasher.

ICON CONSTRUCTION, INC., MCKINNEY, Texas

CONTRACT ADMINISTRATOR May 14, 2007 - Mar 08, 2010

Converted agreements into contract and change order form daily tracking completeness of all necessary

documentation for up to 20 subcontractors per modular building project. Ensured completeness and

accuracy of certified payrolls, insurance and all required contractual documentation for submission to the

United States government. Detected ambiguities, inaccurate statements, omissions of essential terms and

conflicts with possible legal prohibitions. Acted as liaison between company, subcontractors and vendors

resolving disputes always ending with amicable resolutions while maintaining positive relations. Assisted

company Accountant with purchase order/invoice accuracy and tracking. Posted vacation and sick leave

totals for reports within Excel. Managed Human Resource communications regarding employee benefits

for approximately 75 employees.

JACUZZI WHIRLPOOL BATHS, DALLAS, Texas

CONSUMER SERVICES ASSISTANT Jun 12, 2006 - Jan 01, 2007

In a call center environment, obtained and examined all relevant information in order to assess validity of

complaints and to determine eligibility of warranty coverage assistance to a minimum of 50 to 100

customers per day. Kept records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken. Responded to customer emails in order to respond to

inquiries and to notify them of claim investigation results and any planned adjustments. Referred

unresolved customer grievances to designated departments for further investigation. Conferred with

customers by telephone in order to provide information about products and services, obtain details of

complaints, issue warranty service calls nationally and send warranty parts

for repair.

CHEYENNE TRADING POST, PARIS, Texas

MANAGER Oct 17, 2005 - Jan 04, 2006

Prepared merchandise displays and advertising copy. Opened and closing procedures, cash management,

performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash

drawers, and making deposits. Computed sales prices, totaled purchases and received and processed cash

and credit payment for approximately 50 customers per day. Inventoried, stamped, marked, and tagged

price on merchandise. Totaled price and tax on merchandise purchased by customers, using cash register,

accepted payments and made change. Stocked shelves, counters, and tables with merchandise.

HOME DEPOT, PARIS, Texas

SPECIAL SERVICES, COUNT AUDITOR, SHRINK CAPTAIN Dec 10, 2003 - Jul 04, 2005

Complied and maintained records of quantity, type and value of material, equipment, merchandise and

supplies in stock of entire store. Verified counted material, equipment, merchandise and supplies in stock

against seven inventory associates computations and adjusted errors in computations. Posted totals to

inventory records, manually and using computer. Looked for potential sources for a loss of product and

prepared inspection reports inside and outside of store. Resolved complaints and answered questions of

customers regarding services and procedures. Ensured compliance of all employees with established

security, sales and record keeping procedures and practices. Watched for and recognized security risks

and thefts, and knew how to prevent and handle these situations.

ALLIANCE DATA SYSTEM, SAN ANTONIO, Texas

PAYMENT PROCESSOR Aug 01, 2001 - Dec 01, 2003

Compared data with source documents and re-entered data in verification format to detect errors with an

accuracy level of 1 error per 298,985 entries. Sorted odd-sized mail by hand, sorted mail that other

workers had been unable to sort and segregated items requiring special handling on Red 50's maintaining

production rate of 90.2% with a .015% error rate. Bundled, labeled and routed sorted mail to designated

areas depending on destinations and according to established procedures and deadlines. Operated various

types of equipment, such as high speed automated opening equipment (OPEX 30's and 150's) and manual

extraction equipment (OPEX 50's) and computer scanning equipment.

UNIVERSITY OF TEXAS AT SAN ANTONIO POLICE DEPT, SAN ANTONIO, Texas

ADMINISTRATIVE SECRETARY FOR THE CHIEF OF POLICE Jun 01, 1995 - May 01, 2000

Manage payroll, vacation/sick leave for approximately 50 employees submitting information timely in

Define, supply procurement, and travel arrangements for the entire police department. Reconcile account

statements. Prepare administrative correspondence and reports. Manage database and compile statistical

analysis of services and incidents for the Uniform Crime Report to be submitted to the FBI monthly.

Assist with background investigations. Processed fingerprints. Managed appointment schedules and

waiting lists for services. Assisted Texas Rangers with investigations internally.

UNIVERSITY OF TEXAS AT SAN ANTONIO COUNSELING, SAN ANTONIO, Texas

SENIOR SECRETARY Sep 22, 1992 - Jun 01, 1995

Medical Receptionist responsibilities for student based psychological services. Reconciled accounting

statements. Managed department payroll, vacation/sick leave, supply procurement, and travel

arrangements for seven psychologists. Prepared administrative correspondence and reports. Managed

computer upgrades of software. Create and distribute service leaflets. Acquired room accommodations

and prepared materials for student workshops and staff committee meetings. Managed appointment

schedules and waiting list for counseling services. Maintained client database of approximately 200

students per semester all with the highest level of confidentiality.

Education

Grayson County College, Denison, Texas

2 years college, technical or vocational school

Major: Registered Nurse

GPA: 3.81

Member of Phi Theta Kappa Honors Society and received Psychology Student of the Year Award for 2011

at Grayson College

University of Texas at San Antonio, San Antonio, Texas

2 years college, technical or vocational school

Major: Business Management

Occupational License or Certification

Nurse’s Aide Certification

Texas Department of Aging and Disability Services, Denison, Texas

Expires: Jan 02, 2014

Healthcare Provider CPR and AED Certification

American Heart Association, Denison, Texas

Expires: Aug 31, 2013

Additional Skills

Proficient with all State of Texas computer programs including Define. Proficient with all Microsoft

Office programs, i.e. Word, Wordperfect, Outlook and Excel. Member of Phi Theta Kappa Honors Society

and received Psychology Student of the Year Award for 2011 at Grayson College.

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