NANCY S. COSTA

**** **** ***** ****

Seaford, New York 11783

516-***-**** (home)

516-***-**** (cell)

abgtgo@r.postjobfree.com

Human Resources Executive with global experience in managing service

oriented Human Resource functions. Business Partner with management to

achieve strategic plans. Manage staffing, employee relations, training and

development, performance management, benefits and compensation programs,

policy development and organizational change and government reporting.

Problem solving abilities which lead to improved organizational/staff

communications.

Presently volunteering as a Counselor to assist the Unemployed in the

Parish Community with Human Resource related matters i.e., resume writing,

coaching, interviewing and networking.

Consultant - Human Resources 2009 -

2010

Major Downtown Law Firm and Midtown Realty Firm

. Responsible for the day-to-day Human Resource functions of the company

which included payroll, benefits and policies and procedures.

. Conducted a full review of all benefit plans and made recommendations

that were cost effective to the company.

. Reviewed policies and procedures and recommended changes that were

compliant with corporate policies and regulatory agencies.

DEPFA BANK plc, New York Branch, New York, N.Y.

2005 - 2008

Director - Human Resources - North America/Mexico City

. Launched a start-up operation in Human Resources and Administration

for a staff of 23 employees which grew to 70 in one year. The head

count increased in 2007 to 140 employees due to the purchase of a

Broker/Dealer.

. Built strong relationships with line managers that resulted in

strengthening the image of HR across the firm.

. Implemented and designed benefit plans which included medical, dental,

life, accidental death and dismemberment and travel accident insurance

plans. Reviewed and recommended changes to the medical plan which

resulted in significant cost savings to the Branch.

. Developed and implemented training on HR related subjects, i.e.,

Employment Law, Sexual Harassment, Abuse in the Workplace and Company

Practices.

. Converted a SEP/IRA Plan and administered a 401k Plan through Fidelity

Investments.

. Managed and implemented the company's compliance program for Human

Resources utilizing the existing legal governmental reporting

requirements.

. Converted a manual payroll system from Paychex to ADP's Pay Expert

automated system and monitored pay practices for effectiveness and

cost containment.

. Developed management skills through consulting and coaching line

personnel in the areas of conflict resolution, cross cultural

management, team building and communication.

. Recruited managers and employees at all levels using innovative, cost

effective resources. Ability to identify high potential candidates.

. Managed expatriate assignments which included the processing of

Visa's, compensation, relocation, benefits and taxes.

. Responsible for the performance management and performance counseling

process.

. Handled all immigration issues for new hires and staff and worked

closely with the Immigration Attorney to obtain Visa's and permanent

resident status.

. Implemented a Branch-wide job description system which measured

accomplishments in accordance with job objectives.

. Analyzed headcount relative to staffing projections and management

objectives and prepared appropriate budget reports.

. Served as liaison with Head Office and Branches within the Group.

Nancy S. Costa

Page 2

ARAB BANK plc, New York Branch, New York, N.Y.

1994 - 2005

Vice President - Human Resources

. Recommended and administered enhanced benefit programs resulting in

improved employee morale and productivity, employee retention and

market competitiveness.

. Developed and communicated policies and programs which responded to

market, legal and organizational needs.

. Created and implemented focused and cost-effective recruiting, staff

development and employee relations programs.

. Improved quality of work environment and maintained strong employee

morale by conducting quarterly staff meetings.

. Administered a flexible benefits plan, revised the 401k Pension

Program and changed medical insurance carriers which resulted in cost

savings to the Branch.

. Responsible for the upkeep and maintenance of the company's property

including but not limited to general facility maintenance, repairs,

equipment and other assets.

CREDIT COMMERCIAL DE FRANCE, New York, N.Y. 1991 -

1994

Vice President - Human Resources

. Managed recruitment, benefits, compensation, employee relations,

training and development and payroll processing.

. Reviewed, evaluated and redesigned both medical and dental plans which

resulted in cost savings of $175,000.

. Recommended training programs and conducted in-house workshops.

. Ensured that bank policies, benefit programs and employment practices

conformed to regulatory specifications.

UBAF ARAB AMERICAN BANK, New York, N.Y. 1986 - 1991

Vice President - Human Resources

. Developed the Human Resource Department to enhance programs in support

of efficient and profitable Bank operations.

. Enhanced employee benefit programs by introducing a self-insured

medical program realizing significant first year savings and improved

employee service and satisfaction.

GRINDLAYS BANK/ANZ BANK, New York, N.Y. 1982 - 1986

Personnel Manager

. Structured and created a Human Resource Department.

. Designed and implemented policies and procedures, performance

appraisals, compensation and incentive programs.

. Administered and implemented benefits programs.

EDUCATION: Associate of Arts in Business Administration

Elizabeth Seton College, New York, N.Y.

AFFILIATIONS: Member of the Society for Human Resource Management

Member of the Foreign Bank Human Resource Forum

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