Kevin L. Laughlin

***** ***** ********* #***

St. Louis, MO 63141

314-***-****

PROJECT MANAGEMENT/CONSULTING

. Reputable leader and strategic architect with a successful background

of elevating organizational performance through skillful

restructuring.

. Expert in all aspects of design and implementation of Electronic

Health Records Systems.

. High achievements in the identification, analysis, and resolution of

diverse operational issues, continuously maintaining top performance

while offering superior programs/services.

. Skilled presenter and communicator to management, community and

business groups in both auditorium and intimate settings.

. Superior capabilities in selection, recruitment, training and

development of top performing talents

. Using Information Technology to improve business efficiency through

architectural, personnel, practice and procedural enhancements

. Highly focused on adhering to organizational missions and philosophy

while positively impacting bottom line and daily performance

CORE COMPETENCIES

Operations Management: Strategic Turnaround Design and Implementation, Team

Building, Human Resources, Personnel Benefits and

Training / Development

Research & Development: Strategic / Tactical Planning, Policy /

Procedure Development, Project Planning, Market

Strategies, Competitor Analysis and Risk

Management

Organizational: P&L Management, Government Management, Budget Planning and

Preparation, Financial Reporting, Vendor

Management and Cost Control

Public / Business Relations: Corporate Communications, Vendor and Contract

Negotiations, Auditorium Presentations and Team

Facilitation

PROFESSIONAL EXPERIENCE

Essential Solutions July 2007 - Present

IT Manager for Internet Company with emphasis on improvement of

business framework including Practices, Policies and Procedures

so the company is able to apply for mezzanine financing.

Items accomplished included:

. Formal Impact Study detailing how to minimize the effects of the

new Healthcare law on long-term profitability.

. Created internal IT Operations Manual.

. Developed Policies and Procedures for both internal IT personnel

and interfacing with users and vendors.

. Supervised design of inbound/outbound Call Center architecture

for new Call Center.

. Improved architecture for Order Entry System including: Website

design, shopping cart, third-party order entry, accounting,

fulfillment and customer servicing.

. Provided Cost-Benefit analysis to support decision to outsource

computer data center.

Maricopa County (Phoenix) Department of Health November 2005 - April

2007

IT Manager for $60 Million Department with over 600 users

brought in to assist with the implementation of a Practice

Management and Electronic Medical Record System and to implement

a turnaround strategy for the IT Department.

Items accomplished included:

. Created RFP Requirements for new Practice Management and

Electronic Medical Record System while managing legacy

Electronic Health Records' system

. Construction of two Data Centers.

. Restructuring of the IT Department to incorporate an Application

Development team with a Business Analyst and the requisite

software development lifecycle tools

. Creating IT Operations Manual along with Establishing Practice

and Procedures

. Migration from Novell to Microsoft Active Directory.

. Implementation of on-line Service Request forms

. Consolidating multiple cell phone vendors with the addition of

electronic bill verification for Supervisors.

. Aggressively involved in increasing staff certifications in

various IT methodologies.

St. Louis County Department of Health August 2004 - June 2005

IT Manager during the implementation of a $2 Million Ntierprise

(Allscripts) Practice Management and Electronic Medical Record

System for 400 users, 100+ providers and 14 locations.

Items accomplished included:

. Without sacrificing any requirements, found savings of $360,000

in contract St. Louis County was going to sign with prospective

winning vendor.

. Worked with internal team comprised of St. Louis County

Administration personnel, medical and nursing staff to ensure

the proper Customization of the software.

. Identified and configured all server, wireless and remote

printer hardware.

. Coordinated training of approximately 100 providers and 300

additional users at 3 clinics, the County jail and numerous

other remote locations using TW Admin.

. Developed scanning procedures to allow current Medical Records

to be efficiently incorporated into the new electronic system.

. Designed solution to allow wireless Electronic Medical Records

access in the inmate's cells at the County Jail which are on

four floors, divided into "pod" areas, surrounded by reinforced

concrete.

. Integrated software with creative hardware solution to allow

Home Health Nurses to access patient medical records in real-

time while in the field.

. Developed combined faxing solution to not only allow

prescriptions to be immediately faxed to the appropriate

pharmacy but allow for the growth of e-mail to fax capability

for St. Louis County Health Department.

GMAC Insurance / National Alliance Insurance Company November 2000 -

January 2004

Streamlined workflow processes for $60 Million Insurance Company

prior to their purchase by GMAC Insurance. These processes

included:

Lead team of 30+ employees through design and implementation of

a system to electronically track all incoming and outgoing

paper, FAX and e-mail traffic. The tracking was done by

electronically tagging (E-tagging) each e-mail, FAX or scanned

paper item. All electronic documents were stored in a database

which was then cross-referenced to the correct policyholder's

file. These documents were retrievable, in real-time, from the

Company's embedded Property & Casualty software program. During

the first year of implementation, nearly 1 Million documents

were E-tagged.

In combination with the Marketing Department, designed and

developed techniques to increase both raw web traffic and the

actual number of new insurance quotes. Increases of 400%

occurred during the first year.

Led the team that redesigned both the company's internal and

external, Microsoft ASP, HTML and COM based, websites to improve

performance, functionality and aesthetic value.

Discovered and implemented a way to allow the Customer Service

Department to create real-time customer temporary ID Cards by

merging their embedded system with dynamic PDF technology.

Assisted in several other projects including:

. Actual Real-time Disaster Recovery

. Selection of new servers to run all of Company's mission

critical operations

. New technology selection for rewrite Company's Property &

Casualty program

. Selection of new report writer

. Datacenter and web migration after the sale of the Company.

UltraPay November 1995 - September 2000

CIO for an Internet ecommerce company. Managed the design,

coding and implementation of an Internet-based e-commerce

transaction gateway. Used HTML, ASP, CGI, VB Scripting, ODBC

compliant databases, Active X DLL's (both third party and

internally developed), minor Java Scripting plus dynamically

generated PDF documents were in the programming process.

Managed the 6 person decentralized development team.

This gateway allows Merchants to interface their website to the

various payment authorization networks like Visa, MasterCard,

American Express, Discover and Internet-based checks. The

Merchants can use an HTTP Post over SSL, an optional Shopping

Cart interface also developed or a third-party shopping cart.

The network architecture consists of a Windows NT 4 web-farm

behind a security shield. IIS4, DNS, SMTP, IMAP4, POP, ISDN and

various TCP/IP interfaces are used.

Assisted in the design of the security for the Internet commerce

server and web site. It is located behind a firewall / proxy

server. Implemented additional security measures including

layering of firewall software plus the integration of third-

party monitoring software. Also secured Windows NT and Internet

server to resist internal and external hacking,

Anderson Group June 1991 - August 1995

IT Manager / CIO for an advertising agency. Managed all aspects

of IT including developing a sales force automation system that

allowed the sales agents to securely access the company's

central server over the Internet. In addition, we took a third-

party telemarketing program and sales force automation program

and combined both with a database synchronization program.

Managed the design, installation and initial administration of a

Windows NT 100+ remote user network Technology used is similar

to Microsoft's "Virtual Private Networks".

Electronic Merchant Systems September 1990 - May 1991

Using Visual Fox Pro, created a Sales Order Entry System program

to track the progress of applications for Credit Card Merchant

Accounts. It tracked the application from its initial reception

through all stages including underwriting, leasing, equipment

ordering, programming, delivery and ultimately merchant

training.

Downline International February 1990 - August 1990

Designed and developed a Mail Order Entry system for a company

with approximately 1000 independent sales agents using Visual

FoxPro. The program took sales orders, entered in a multi-user

environment, and tracked them through final product shipment.

There was an inventory module that allowed the company to

monitor their inventory levels and create purchase orders to

their various suppliers. Also, this program featured a separate

payroll program that did monthly payroll for the agents. The

commission structure was network marketing based using a

complicated system of overrides and incentives. Payroll checks

were printed. Several status reports were available detailing

various aspects of the business including sales, current

financial condition, inventory and payroll.

Used Adobe PageMaker Desktop to create marketing brochures and

customer layouts. Served as a technical Illustrator for the

project.

Citicorp Mortgage July 1989 - December 1989

Worked with the client's originating and secondary loan

portfolio. Used COBOL, JCL, TSO/SPF to create reports and

update various fields in their loan portfolio.

Complete the project through all internal steps necessary to

take it into production. The client anticipated the project

would take 3 to 6 months as opposed to the 10 weeks I took.

On another project, used MRCS, a third-party software

application, to create both production and ad-hoc reports for

internal users of the client's loan portfolios. Extensively

used the package to produce financial data reports and train the

staff on the package.

EDUCATION: BS in Computer Engineering University of Missouri - Columbia

BS in Electrical Engineering University of Missouri - Columbia

HOBBIES: Rollerblading, Volleyball, Gourmet Cooking, Traveling and

Reading

REFERENCES: Furnished upon request.

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