Beverly J. McKendrick
Waretown, New Jersey 08758
abgruf@r.postjobfree.com
OBJECTIVE:
Obtain a Retail Manager position in effort to increase the sales figure and achieve escalating customer satisfaction
EXECUTIVE SUMMARY:
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promotes success
Knowledgeable and experienced in all phases of Retail Management and customer service
Possesses extensive sales experience, team managing abilities, and actively interacts positively with customers and employees
Skilled in business development
WORK EXPERIENCE:
Home Depot Inc.
Wilkes-Barre, Pennsylvania
Retail Store Manager 04/2001 to 3/2010
Began as retail associate and promoted to Department supervisor within 3 months and with outstanding sales goal and management skills, was promoted to Assistant Store Manager.
Manage and supervise approximately 265 employees
Execute daily operation and procedures
Worked closely with department head to plan weekly sales goals and merchandising execution
Planned and prepared work schedules, assigning employees to specific tasks
Formulated pricing policies on merchandising according to requirements for profitability of store operations
Train and manage employees to achieve significant improvements in their productivity, stressing the importance of customer service and satisfaction
Prepare and direct employees with implementing merchandise displays
Order merchandise and prepare requisitions to replenish merchandise on hand
Supervise and manage all aspects of a retail store, taking ownership of my store
Ensured compliance of employees with established security, sales, record keeping procedures and practices.
Answered customer complaints and inquiries.
Schweizer Fire Protection Co. Inc,
Philadelphia, PA
Business Owner 2/1979 to 1/2001
Planned and directed staffing, training, and performance evaluation to develop and control sales and service programs
Represented company at trade association meetings to promote products and increase sales
Full ownership of the business in sales and operations
Prepare all business financial reports ( sales tax, payroll, federal & state)
EDUCATION:
Pierce College
Philadelphia, PA
Associate’s degree in business administration
REFERENCES:
Professional references available upon request.