Beverly J. McKendrick

** ******** ******

Waretown, New Jersey 08758

570-***-****

abgruf@r.postjobfree.com

OBJECTIVE:

Obtain a Retail Manager position in effort to increase the sales figure and achieve escalating customer satisfaction

EXECUTIVE SUMMARY:

Self-starting, goal-oriented strategist whose confidence, perseverance and vision promotes success

Knowledgeable and experienced in all phases of Retail Management and customer service

Possesses extensive sales experience, team managing abilities, and actively interacts positively with customers and employees

Skilled in business development

WORK EXPERIENCE:

Home Depot Inc.

Wilkes-Barre, Pennsylvania

Retail Store Manager 04/2001 to 3/2010

Began as retail associate and promoted to Department supervisor within 3 months and with outstanding sales goal and management skills, was promoted to Assistant Store Manager.

Manage and supervise approximately 265 employees

Execute daily operation and procedures

Worked closely with department head to plan weekly sales goals and merchandising execution

Planned and prepared work schedules, assigning employees to specific tasks

Formulated pricing policies on merchandising according to requirements for profitability of store operations

Train and manage employees to achieve significant improvements in their productivity, stressing the importance of customer service and satisfaction

Prepare and direct employees with implementing merchandise displays

Order merchandise and prepare requisitions to replenish merchandise on hand

Supervise and manage all aspects of a retail store, taking ownership of my store

Ensured compliance of employees with established security, sales, record keeping procedures and practices.

Answered customer complaints and inquiries.

Schweizer Fire Protection Co. Inc,

Philadelphia, PA

Business Owner 2/1979 to 1/2001

Planned and directed staffing, training, and performance evaluation to develop and control sales and service programs

Represented company at trade association meetings to promote products and increase sales

Full ownership of the business in sales and operations

Prepare all business financial reports ( sales tax, payroll, federal & state)

EDUCATION:

Pierce College

Philadelphia, PA

Associate’s degree in business administration

REFERENCES:

Professional references available upon request.

Contact this candidate