ROSA M BRUMFIELD

**** ******** ***** *******, **. 77082

281-***-**** • abgru5@r.postjobfree.com

OBJECTIVE

To secure employment as Call Center Sales Supervisor/Manager position utilizing supervisory

experience and strong organizations skills. Specifically interested in management sales training

programs with a call center.

SUMMARY

Sixteen years of experience in a call center sales environment.

Proficient in MS Office, Total View,Cacti,AS400,Salesforce,Kronos,/Ultipro/FEPS,GMSS,Call

Wise, Work effectively individually and as a team member.

Maintain a positive and professional attitude dealing with customers.

Professional and courteous approach to customer service.

Outstanding ability to initiate action, make decision and solve problems

Highly motivate to accept responsibility and work without supervision

Open to learning, adapt well to challenging and continually changing situations

Proven ability to anticipate client needs and ensure customer satisfaction should problems arise.

Poised, confident and productive under pressure.

PROFESSIONAL RELATED EXPERIENCE

Confer with customers by telephone or in person in order to provide information about

products and services, sale/to take orders or retain accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken.

Resolve customer service complaints by performing activities such as reviewing calls and

refund accounts.

Check to ensure that appropriate changes were made to resolve customer’s problems.

Refer unresolved customer grievances to designated department for further investigations.

Document and process billing information for the Insurance companies, Collection of such

charges on a weekly, monthly bases.

Document process and explained Income Tax returns, Sales Tax, 940, 941, TEC reports

Personal and Business Federal Returns.

PROFESSIONAL WORK HISTORY

ACS/a Xerox Company. Houston, Texas

Bilingual Supervisor 1996 to 2012

Equifax /Collection 1995 to 1996

YOUR NAME • Page 2 • email

Telecheck/ Collections 1994 to 1995

Allauding Insurance /district Manager 1992 to 1994

Jesse Rodriguez Income Tax /Office Manger 1981 to 1992

Carl Lee Dentist /Dental assistant and office manager 1980 to 1981

EDUCATION

San Jacinto Junior College Pasadena, Texas

HCC Downtown Houston, Texas

Stephen F Austin High School Houston, Texas

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