Senior Outreach Consult

Lisa Marshall

***** ************* ** ( Charlotte NC 28262 ( h: 704-***-**** (

********@***.***

Core competencies

Customer Needs Analysis Account Management

Excellent Written/Verbal Leadership & Team Building

Communication Skills Negotiation & Collaboration

Sales & Promotions Management Team leadership

Sound Judgment & Decision Making Organization and Planning

Skills Strong Presentation Skills

Productive Analysis and Problem Hiring

Solving

Micro Soft Word/Excel

PROFESSIONAL EXPERIENCE

Zion-Campbell African Methodist Episcopal Church Laurinburg,

NC 6/05 - Present

Senior Outreach Consultant

Network within the congregation and community to help provide education,

training and resources for children and families. Liasion between private,

public sectors, and not for profit sectors to improve leadership and

support systems for local families and communities.

Selected accomplishments:

?Responsible for taking applications or requests for assistance and

processing them according to pre-set guidelines.

?Responsible for keeping detailed records of work accomplished, resources

used, significant setbacks or surprises, activity from

volunteers and the projected success of the project.

?Responsible for recruiting internal staff and external volunteers to

execute the work plan.

?Identify the people who will assist with the project and creates a work

plan that incorporates individual schedules, external

deadlines, and human and other resources.

?Responsible for writing articles about the positive benefits of

volunteering, speaking to community groups about how they can help,

forming relationships with businesses that may provide volunteers,

grants and creating educational materials.

?Implement and Manages the annual budget.

?Hired manage, coach, counsel and set goals for the team.

?Conduct performance reviews and reward positive behavior.

?Manage, people, schedules, oversee and create programs that benefits

neighborhoods, nonprofits, community organizations and the

community as a whole.

Metro State Women's Prison Atlanta, GA

10/04 -4/05

Student Chaplain

Provide spiritual presence, listening, guidance, and support to inmates.

Provided individual and group counseling.

Selected accomplishments:

?Conducted individual and group spiritual counseling and guidance to

incarcerated women.

?Provided companionship, crisis intervention and biblical teaching to

inmates during times of bereavement.

Mecklenburg County Youth and Family Services

06/03 - 2/05

Human Resources Business Analyst

Assisted with the development of computer programming to provide accurate

information to North Carolina State Department of Social Services regarding

outcomes of investigated and treatment cases of neglect, abuse and

dependency of child. Participated in NC State Audits and meetings with

various state and county officials. Conducted team interviews for North

Carolina State Audits.

Selected accomplishments:

?Complied and maintained confidential data.

?Compiled reports and data related to human resources functions, including:

compensation, employee

performance, workforce development and attendance tracking.

?Worked closely with human resources and information technology to ensure

the integrity of human resources systems.

?Interpreted, explained, and presented human resources issues, policies and

procedures to employees, management, outside agencies,

and the public.

?Calculated various types of information (e.g., test scores and final

ranking order, monthly retirement pension, salary survey results,

etc.)

Lisa Marshall

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?Screened applications in order to determine qualifications of applicant.

?Coordinated background investigations of prospective employees.

?Analyzed candidate information to determine employment and/or promotional

eligibility.

Emergency Assistance Social Worker ( Team Leader

10/99-01/02

Accountable for time management, scheduling, conferences and conducting

meetings. Participated in consultations with supervisors and employees.

Supervised a team of four employees. Participated on Interviewing Team

screened applications and conducted interview process. Provided input on

employee performance for annual pay increase.

Selected accomplishments:

?Conducted financial education, budgeting and money management to low

income families in financial crisis.

?Held regular status meetings with team members to discuss goals, outcomes,

changes within the organization and

general news in an effort to maintain high employee morale and retention.

?Conducted performance reviews and rewarded positive behavior, improving

morale, productivity and agency profitability.

?Built partnerships with non-profit and private sector organizations for

stakeholders with mental health, domestic

violence, chronic, and traumatic illnesses/injuries.

?Conducted performance reviews and rewarded positive behavior, improving

morale, productivity and agency

profitability.

Child Protective Services Investigator

Accountable for conducting initial risk assessments and investigating

reports of child abuse, neglect and dependency. Worked with children and

families with mental health and substance abuse issues while utilized key

tools and resources to link families to rehabilitative services where

maltreatment has occurred or likely to occur. One of the first

investigators to work with the courts, county commissioners, and other

local agencies to develop procedure for domestic violence cases.

Selected accomplishments:

?Successfully developed, documented, and coordinated approximately 3,000

individualized treatment plans and

interventions.

?Prepared comprehensive written investigative reports and provided court

testimony of investigations

?Helped over 300 clients receive the necessary benefits and services to

keep their families intact

?State audited cases received a 100 percent passing grade.

?Effectively balanced team and individual responsibilities while a member

of the Forensic team.

?Built partnerships with other State and local governments, non-profit and

private sector organizations through

building credibility, establishing rapport, and maintaining communication

with stakeholders at multiple levels,

including those external to the organization.

EDUCATION AND CREDITIALS

Masters of Divinity/Pastoral Counseling

Interdenominational Theological Center Atlanta, GA.

Bachelor of Arts - Psychology

Livingstone College Salisbury, NC

Certification

North Carolina

Licensure

North Carolina

Operating Systems Windows 2000,

Windows XP, Windows Vista, ICAN

Office Package Microsoft

Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express

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