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Customer Service Manager

Location:
Piedmont, SC
Posted:
January 02, 2013

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Resume:

Kevin W. Marketon

864-***-****

abgrny@r.postjobfree.com

Objective

To obtain a management or key contributor position in a logistics,

procurement, planning, or sourcing management activity that would enable me

to utilize the technical and management skills acquired from over 20 year

of experience in procurements, logistics management, production control,

auditing, supplier management, contracts administration, cost savings,

negotiation, and leadership. Director, Procurement and Repair

Administration.

Education

Master's Degree, Business Administration (1989)--Webster University, St.

Louis, MO

Bachelor's Degree, Journalism (1982)--Central Washington University,

Ellensburg, WA

Supply Chain Leadership Institute, Lockheed Martin Corporate Leadership

Excellence Program

Lockheed Martin, Bethesda, MD (Oct 2011, enrollment limited to top 5% of

workforce and requires nomination by a Director).

Certified Six Sigma Green Belt (2001)--General Electric, Greenville, SC.

Certified LM 21 (Six Sigma) Green Belt (2006)--Lockheed Martin, Greenville,

SC.

Experience

Director, Procurement and Repair Administration

Higher Source Aviation, Flat Rock, NC.

05/07/12 - 06/07/12

This position initially created to have responsibility for the development

and staffing of a new procurement departments that would be established

following a relocation of the facility from NC to SC. This position was to

serve as the project leader for the physical move of the facility from Flat

Rock, NC to Greenville, SC (move to begin Summer 2012). Duties included

negotiating pricing and delivery of aviation parts overhaul activity and

inventory management of overhauled and repaired aviation replacement parts.

Physical relocation of the facility was suspended 30 days into my arrival.

Continuation of my position was not beneficial/a good fit for the company

and I was released.

Subcontract Administrator, Staff (Leader of Supplier Management/Supplier

Relationship Program)

Lockheed Martin Corporation, Greenville, SC

Jan 2011 - 05/04/12

Responsible for the performance monitoring and mission success of over 650

parts suppliers and contract service providers supplying parts, raw

materials, and metal fabrication and avionics repair services to Lockheed

Martin's Greenville, SC facility. Developed and implemented a system that

prepares and distributes a supplier scorecard system that acquires delivery

performance and quality acceptance data and provides feedback to supplier

base. ). Practiced procurement operations in accordance in compliance with

the FAR and DFAR, contributed to preparation for the 2012 CPSR, which

6resulted in a passing score with no faults or findings noted.

Recognize and reward top-performing suppliers and work to improve

performance of suppliers performing below minimum standards. Develop and

bring new suppliers into our organization who can offer better quality,

pricing, and reliability. Served as the subcontract administrator for the

Leading Edge Aviation Services (LEAS) subcontract, a $30 million dollar

painting and fuel services subcontract, the largest subcontract on the

facility.

Internal Auditor, Process Integrity/Compliance Department (Nominative

Assignment)

Lockheed Martin Corporation, Greenville, SC

Dec 2009 - Jan 2011

Conducted internal audits of policies and procedures that were essential to

our facility's recertification of ISO 14400 and certification in the AS9100

(2000) and AS9110 programs. Audited the existence and execution of

policies that were components of these programs, identified gaps and

violations, developed corrective action plans to fix these, and tracked

them to closure. The success of this program is evidenced by the 100%

first-time success of all audits, certifications, and re-certifications

during my tenure as an auditor.

Subcontract Administrator, Staff (Procurement Lead P-3 and C-130 Projects)

Lockheed Martin Corporation, Greenville, SC

2006-Dec 2009

Responsible for the negotiations and subcontract administration management

of a number of major subcontracts for Lockheed Martin's Donaldson Center

facility, to include a C-130 Hercules aircraft modification and repair

project contract in Bucharest, Romania (contract value $32 million), Rolls

Royce engine repair, maintenance and technical support services for several

C-130 and P-3 aircraft engine repair projects (2007 spend was $21 million),

and the negotiation and execution of a five-year agreement for the

procurement and delivery of all aviation fuel used at our center's

facility. Provide repair parts support by acting as a procurement liaison

with program management on al C-130 repair and overhaul projects and for P-

3 wings overhaul and repair. Practiced procurement operations in

accordance in compliance with the FAR and DFAR, contributed to preparation

for the 2009 CPSR, which resulted in a passing score with no faults or

findings noted. and Reviewed and assigned all aircraft production purchase

requisitions to a team of six buyers and monitor the progress of hundreds

of purchase requisitions and orders. Served as implementation manager for

an aviation chemicals management company that was awarded the project

subcontract for chemical management as our facility. Currently serving as

the subcontract manager for the Leading Edge Aviation Services subcontract

which covers aircraft painting and fuel cell repair projects. Extensive

use of SAP in these positions. Received rating of High Contributor

(limited to top 20% of employees) on all performance appraisals during my

tenure in this position.

Subcontract Administrator, Staff (OEM Sourcing Team Leader)

Lockheed Martin Corporation, Greenville, SC

2005 - 2006

Supervised the daily operations of an 8 person procurement team of

subcontract adminstrator buyers, contract workers, and a sales

representative in support of the OEM Corporate Contract with the Defense

Logistics Agency (DLA) supporting aircraft spares and repair parts for

Lockheed Martin aircraft currently used by the U.S. Navy, U.S. Air Force,

and U.S. Coast Guard), with a value over $20 million. Supervised the

sourcing, proposal development, purchase requisition, purchase order

placement and administration of potential and actual items on the contract,

and trained and developed employees. Significant experience buying

castings and forgings. Responsible for ensuring that the team operates in

a manner that is compliant to all applicable Federal Acquisition

Regulations (FAR) and Defense Federal Acquisition Regulations (DFAR).

Practiced procurement operations in accordance in compliance with the FAR

and DFAR, contributed to preparation for the 2006 CPSR, which 6resulted in

a passing score with no faults or findings noted. Led a proposal effort

that added approximately 790 parts to the corporate contract in 2006 and

immediately thereafter, led a re-pricing efforts for approximately 1,200

parts for the fourth option period of the contract (FY08 through FY10).

Received performance rating of Exceptional (rating limited to top 5% of

employees) for the one year I served in this position. Nominated for the

Lockheed Martin Global Supply Chair Management Achievement Award.

Subcontract Administrator, Senior (Sourcing Team Leader)

Lockheed Martin Corporation, Greenville, SC

2003 - 2005

Developed subcontract specifications, work statements, and terms and

conditions for the procurement of specialized materials and equipment.

Prepares bidders packages, conducts bidders' conferences, analyzes and

evaluates proposals, negotiates subcontract provisions, selects or

recommends subcontracts, writes awards, and administers resulting

subcontracts. Extensive use of SAP in this position. Negotiates and

coordinates additions, deletions, or modifications to subcontracts.

Participates with contracts administration and purchasing to develop

subcontract policies and procedures. Received performance ratings of

Exceptional and High Contributor (rating limited to top 20% of employees)

in this position over a two-year period. Achieved over 350,000 in

negotiated cost savings during FY2004, using reverse auctions as a tool to

obtain these savings. Designed and implemented the sourcing portion of the

SAP program (ZLINK), which reduces the amount of time to research pricing

history and create RFQ's by 80%. Introduced electronic auctions into the

sourcing section, conducting 5 auctions with a minimum value of $100,000.

each. Selected to serve as Lead Subcontract Administrator of a six-person

sourcing section.

Production Control and Inventory Control Manager,

United Technologies, Carrier Commercial Refrigeration, Spartanburg, SC

2002 - 2003

Served as manager of the production control department and stockroom.

Responsible for the accuracy and accountability of $7.2 million of in-house

inventory. Supervised 33 hourly workers and 3 salaried supervisors.

Supervised the production planning of 7 different refrigeration assembly

lines which produced an average of 500 commercial refrigerators a day. Used

AS-400 based ERP system. Responsible for the procurement and subcontract

administration for sheet metal parts and components. Reported directly to

the Senior VP of Manufacturing. Continually improved operating

efficiencies by closely monitoring subcontractor performance and developing

a performance tracking system to identify supplier performance trends.

Developed a method of delivering items from the shipping dock to the

manufacturing area, saving unnecessary material movement to and from the

stockroom for high-use items. Developed and implemented a production

planning system that supplemented an antiquated MRP system that improved

visibility of production accomplishment and enabled quicker identification

of problem areas.

Senior Buyer

General Electric Gas Turbines, Greenville, SC

2000-2002

Served as senior buyer and contract administrator for the subcontracted raw

material and machining operations of exhaust gas nozzles on power

generation gas turbines. Used Oracle and COPICS ERP systems during my

tenure. Negotiated and maintained contracts with an annual value of $22.1

million through the use of blanket purchase orders on contracts ranging

from raw material castings to machining processes (all operations prior to

assembly into the finished product). Evaluated and reported supplier

performance trends and conducted on-site supplier capacity audits.

Maintained status of supplier's production and did what was necessary to

ensure that the manufacturing facility's production was not interrupted due

to stock-outs. Successfully completed Green Belt training and obtained

Green Belt certification.

Materials Supervisor

Rockwell Automation, Greenville, SC

1996 - 2000

Supervised a 3 person production control team and a 15 person stockroom

operation, supporting a 250,000 sf facility generating $450,000 in daily

product build. Supervised the spare parts support operation, ensuring

customers received timely delivery of spare parts on transmission

equipment. Coordinated closely with vendors to ensure non-manufactured

items were delivered on time and to an acceptable quality standard.

Improved customer service by closely monitoring the finished goods

inventory and identifying "best sellers" by historical seasonal trends and

producing stock prior to demand. Improved the incorporation of spare parts

requirements into the manufacturing schedule, which improved our on-time

delivery of spare parts to our customers.

Service Manager

Wrenn Handling (BarlowWorld), Greenville, SC/Birmingham, AL

1995 - 1996

Supervised 20 in-house mechanics and 22 road service technicians.

Established a high degree of customer service and responsiveness to the

department. Researched, wrote, and processed factory warranty claims for

forklifts and related material handling equipment. Responsible for

training and professional development of all mechanics. Established a

customer visit program which allowed on-site consultations with suppliers

and promotion of preventive maintenance services.

Soldier, U.S. Army

Various assignments worldwide

1985 - 2005

U.S. Army Officer (Ordnance Corps) for 20 years, specializing in tank and

automotive maintenance management, serving worldwide in a number of

procurement assignments, highlights include:

. Commanding Officer of a 334 soldier heavy automotive, armament, and

ground support equipment maintenance company headquartered in Hanau,

Germany. Management responsibilities included command

responsibilities of 334 soldiers, a $55.7 million customer spare parts

budget and a fleet of over 200 vehicles. This maintenance company

(149th Maintenance Company) specialized in direct and general support

maintenance for tracked and wheeled vehicles, boats, bridges, power

generation equipment, weapons, and communications equipment. This

company operated a supply support activity (SSA) that operated at a

wholesale supply level, and maintained an inventory accuracy level of

over 98% at all times.

. Missile Material Officer for United States Army Europe, responsible

for spare and repair parts supporting Army missile systems in Germany

(MLRS, Lance, Hawk, Patriot, Avenger, and Stinger), to include

procurement from host nation vendors and coordination with National

Inventory Control Points.

. Supply Officer (S-4) on 2 separate assignments, managing multi-million

dollar accounts and operating budgets for spare parts, travel, fuel,

ammunition, food and general supplies.

References

Available upon request



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