HOUSTON G. DEBERRY JR.

*** ********** **

Fort Washington, MD 20744

301-***-****

abgrnt@r.postjobfree.com

PROFESSIONAL SUMMARY:

Comptia A+ certified Field Service/ IT Support Professional with extensive experience and knowledge with MS-

DOS, Windows XP/ Vista/Windows 7, Microsoft Office Suite 2003, 2007 and 2010, Network Back-ups, Active

Directory and VOIP (Shoretel Systems)

• Expertise includes System-Operation Training, Customer Service, adding new staff to the Active Directory Network

and Field Services for multiple & various locations

• Highly adept with PC set-up, deployment, Operating System installation (Windows XP, Vista, Windows 7) and Mac

(Leopard); as well as various peripherals (scanners, Xerox and HP printers, wireless devices, blackberries, etc.) data

entry and file updating; installation of Symantec antivirus Software

PROFESSIONAL EXPERIENCE:

PRICEWATERHOUSECOOPERS, MCLEAN, Va

PC Deployment/ Deployment Upgrade Technician September 2012 to Present

Responsibilities:

• Deployment of new Windows 7 IBM Lenovo laptops to the McLean Va office, 2,500 in total.

• Re-imaged Windows XP laptops to Windows 7. Used Lotus Notes as the firms e-mail system along with Sametime

Connect

• Walked customers through the refresh process of the migration along with other IT issues they may come across

INTERNATIONAL MONETARY FUND (The World Bank), DC

PC Deployment/ Blackberry Deployment Upgrade Technician April 2012 to July 2012

Responsibilities:

• Deployed and unassembled PC and peripheral devices for the Annual World Helpdesk Analysts Bank Conference

• Upgraded IMF staff members from a Blackberry 8900, 9700, 9780 to a dated hardware Blackberry 9810 and 9900

using Blackberry Desktop Manager installing RSA software to install RSA tokens on the blackberry

• Main point of contact in assisting the VIP’s of the firm, responsible for special assistance with the upgrade process

HILL-ROM, Cary, NC

Field Service Engineer February 2011 to March 2012

Responsibilities:

• Travelled to customer locations to diagnose, repair, replace and/or install computer hardware for Hill-Roms Nurse call

systems

• Responded professionally to client inquiries in-person and via telephone concerning systems operation

• Diagnosed system hardware, software and operator issues; recommend and/or performed remedial actions to correct

issues based upon operating system knowledge

• Coordinated action plans and collaborated with technical support when appropriate

• Provided updates, status, service maintenance and completion information to appropriate departments as needed

• Supported other territories and technicians as needed, which included travel to other states

• Managed preventative maintenance, tools and parts as a contract obligation to Hill-Rom and all customers

AMERICAN HEALTHCARE ASSOCIATION, DC

Desktop Support Technician May 2006 to January 2011

Responsibilities:

• Assisted staff of 100+ employees in resolving computer related problems. 100% Desk side support for the entire staff

• Worked-on Windows XP, Vista, Windows 7 Microsoft Office Suite 2007 and 2010, BES (Blackberry Enterprise

Server), Blackberry support, Dell laptops, creating Cat 5 cables, wireless access point connection, VOIP, Network

tape backups, portable projector and laptop setup, created accounts for new employees and was main contact for 24/7

after hours pager support

• Assisted Network Administrator and Director in resolving server related issues

• Worked-on Active Directory, FTP site creation, VOIP setup and administration, Mimosa, VMware, View desktop

Support and Citrix administration

MCDONALD BRADLEY, VA

Helpdesk Associate May 2005 to May 2006

Responsibilities:

• Received incoming calls from DOD employees on multiple computer issues ranging from printers, network lockouts,

Microsoft Office Suite issues, and hardware/software installation

• Used the Heat tracking system to import and update problem details

GEICO, MD

Helpdesk Analyst March 2002 to May 2005

Responsibilities:

• Received incoming calls and walk-ins from Geico employees to resolve all system and hardware issues

• Updated hardware inventory, used Ghost software to format laptops to company standards

• Worked-on computer, laptop and camera hardware that was given to Auto Adjusters and other staff

CERTIFICATION:

Comptia A+ Certification (2008)

EDUCATION:

Classes consisted of A+, Network +, and MCSE 2003

Insyte LLC. Computer Learning Center, Alexandria, VA (2008)

Bachelor of Science in Information Technology

BOWIE STATE UNIVERSITY, Bowie, MD (1996-2001)

Contact this candidate