Customer Service Manager

Cathy Brown

**** ********* *** ********, ** *****

850-***-**** • **********.****@*****.***

OBJECTIVE

I am a self starter that is results driven and continuously striving for excellences for my

team and I

EXPERIENCE

Assistant Manager- BigLots April 2012- December 2012

• Driving sales

• Executing sales plans

• Merchandising sales floor and furniture show room

• Utilizing time management

• Planning and prioritizing goals that are to be reached by the close of business

• Providing customer service by addressing customer concerns

• Processing vendor payments and credits

• Teaching and training associates

• New hire interviews

• Cash handling

• Gathering and entering various information and sending to proper management

• Inventory control

• Opening and closing store

Assistant Manager Wal-Mart August 1997- July 2011

• Front end operations

• Customer service

• Cash handling

• Human Resources operations

• Payroll entry

• Scheduling

• Managing large groups of associates

• Merchandising freight in a timely manner

• Inventory control

• Teaching and training associates

• Holding daily meetings

• Conference calls

• Prioritizing and delegating

• Associate performance reviews

• Utilizing time management

EDUCATION

Hardee Sr. High School- High School Diploma

REFERENCES

References available upon request.

Contact this candidate