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Customer Service Quality Assurance

Location:
Madison, AL, 35758
Posted:
January 01, 2013

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Resume:

Charles (Chuck) Coan, cell ph: 256-***-****

*** ***** ****, *******, ** 35758

abgrbs@r.postjobfree.com

Capitalize on my 20 years of military logistics, management, and government proposal development skills to win innovative contracts involving support, training or engineering services within the government.

Professional Experience:

Consultant for Just in Time – JIT Services, Huntsville, AL, on-call support

• Results-driven subject matter expert with broad-based experiences in logistics supply chain management, project management, contract supervision and planning, purchasing and training support.

• Balanced and effective communicator possessing excellent interpersonal, relationship-building with private industry and government officials.

• Extensive background in supply, warehousing, inventory, and logistics proposals planning, writing, and execution of government contracts.

• Skilled in analytical tools such as Microsoft Projects, Word, PowerPoint, Excel and SharePoint to quantitatively track and manage costs, schedules, and performance.

Operations Manager for PD Systems, Huntsville, AL,

• Developed a comprehensive proposal for Unmanned Ground and Aircraft Systems in support of the PM Future Combat Systems programs.

• Managed all aspects of proposal development such as request for proposal (RFP) reviews, researching and analyzing requirements, developing a capture and proposal plan, completing reviews and submitting 12 proposals for government contract consideration.

• Focused on logistics and support planning; systems integration, training, operations, customer service, and program organization and development with a proven history of success and 20 years of experience.

• Organized 10 companies on a prime contractor bid for work involving system engineering, acquisition support, and new product integration.

• Managed the daily operations and developed detailed client proposals to provide logistics, training, and life support services for the U.S. Military.

Senior Logistics Management Specialist with the U. S. Army Tank Automotive Command at New Cumberland, PA. full time

• Developed transformation concept and implantation plans for AMC’s Fleet Management Expansion (FMX) to reduce mission support workloads and resources by standardize within 9 Army Installations.

• Provided on-site support and work directly with contracting officers to improve end-to-end processes and support capabilities for FMX.

• Project member responsible for the development of the Condition Based Maintenance Plus (CBM+) program in support of Army equipment, weapons systems, and maintenance capabilities.

• Provided analytical and technical support to help build the Army future net-centric capabilities called the Common Logistics Operating Environment (CLOE).

• Used Lean Six Sigma and commercial best practices to streamline data flow, eliminate waste, facilitate customer satisfaction and increase unit readiness, equipment reliability and availability.

• Certificated Acquisition Professional in Life Cycle Logistics in 2008.

Deputy Director, U. S. Army Petroleum Center, New Cumberland, PA.

• Provided personnel supervision and technical expertise to a multi-functional organization supporting the Department of Army.

• Responsible for technical, quality assurance, and tactical petroleum laboratory certification of all Army mobile laboratories

• Developed the concept and field test plan for an Unmanned Aircraft System called Snow Goose that tested the UAV’s capabilities to provide security and surveillance of tactical pipelines during military operations

• Managed the administration and contract services for Army petroleum information programs to include military construction (MILCON) for high priority fuel facilities, storage and distribution systems and projects

• Renovated two petroleum laboratories and revised calibration and inspection control procedures that improved efficiency by 40 percent.

• Supported the DA G-4 with logistics policy development and facilities management and petroleum contract support to over 200 Army locations.

Commander, Defense Energy Support Center – East, Houston, TX.

• Commanded the largest petroleum-support battalion command in DLA transporting over $2.5 billion worth of products to DoD installations.

• Provided contract management, quality surveillance, and distribution support to 239 Army, Navy, and Air Force customers from 51 government and contract petroleum storage terminals within 37 states.

• Managed a $7 million budget and supervised 79 military and civilians.

• Provided emergency fuel supply and quality testing support to deploying forces for Operation Enduring Freedom and Operation Iraqi Freedom.

• Presented detailed reports, mission concept plans and security briefings and reports to key officials in Forces Command, Joint Forces Command, Army Materiel Command and the Defense Energy Support Center.

Masters Degree in Science in Administration - Central Michigan University

Bachelor of Business Administration - Eastern New Mexico University

DAWIA Level II - Certified Acquisition Professional, 2008

Lean Six Sigma Project Identification, 2006

Contracting Officer's Representative (COR) 2006

Federal Executive Institute, leadership course in 2005



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