Customer Service High School
Resume:
MARGARET R WILSON
Jacksonville, FL 32216
Phone: 904-***-****
Fax Number: 904-***-****
***************@*****.***
I have held numerous jobs from waitressing, wallpaper hanger, rural carrier for the postal service,call
center services to gerneral construction. My typing is fair, and I follow directions well. I also would rather
stop and ask than do something wrong.
Customer Service Sales Associate
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as
needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely
expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve
productivity
Participate in activities designed to improve customer satisfaction and business performance
Occasionally use decision-support tools to answer questions
Solve problems that are sometimes unstructured and that may require reliance on conceptual
thinking
Offer solutions to issues that are often non-standard/non-routine and require some clarification
Maintain broad knowledge of client products and services
Convergys Corporation
Jacksonville, FL
Dollar General
Jacksonville, FL
3rd key/lead cashier duties/prepared cash drawers/opened and closed store/prepared daily bank
deposits/checked in vendors/stocked/merchandising.
Wal-Mart
Jacksonville, FL
Cashier/customer service/ maintained plants in the garden center/ stocking.
US Postal Service
Keystone Heights, FL
carried mail on a rural route daily
Location
FL
Issuing Organization
Qualification
High School Diploma
Course of Study
High School
Completion Date
I am seeking permanant long term employment. I enjoy working with the public and would love to have
the opportunity to show you how I can present your companies services.
Brenda Poswers
Personal reference known for 5 year(s).
Jarrod Bell
Business reference known for 3 year(s).
Contact this candidate