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Customer Service Manager

Location:
Knoxville, TN, 37914
Posted:
November 08, 2011

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Resume:

Larissa Harris

**** ***** ***. *********, ** ****4

865-***-****

abgr9c@r.postjobfree.com

To Obtain a Position as a Station Agent

Objective

Four years experience in Tax Credits

Profile •

Completed and passed HCCP test

Completed and Passed the HCCP test

1. Ability to direct complex projects from concept to fully operational status

2. Goal oriented individual with strong leadership capabilities

3. Organized, highly motivated, and detail directed problem solver

4. Strong communication skills

Communication Major, Pellissippi State Community College

Education

Management/Supervision

Successfully marketed apartments to reach a 100% goal from 70% in less

1.

than one month.

Trained, supervised and evaluated staff, coached improvement

2.

management skills.

Completed computer coursed from Grace Hill in Customer Service

3.

Great Customer Service

4.

Conduct Weekly Outreach to Businesses and Potential Apt Prospects

5.

Property Manager, LEDIC Management Corp., Memphis, TN

Employment 2007 present

Prepare weekly reports as required.

1.

Complete applications for move ins and recertification.

2.

Work closely with Section 8 rental assistant program

3.

and other services

Communicate with vendors on a daily basis.

4.

Perform unit inspections

5.

Supervise one employee

6.

Collect rent payments

7.

Plan monthly resident events

8.

Maintain a high resident retention rate

9.

Perform move ins and move outs

10.

Office Assistant, KCDC, Knoxville, TN 2004 2007

Interviewed potential residents for move in

1.

Answered multi line telephone

11.

Greeted customers as they entered the facility

12.

Collected rent payments

13.

Prepared current residents application for renewals

14.

Requested employment verifications from numerous

15.

employers

Case Manager Assistant, Community Action Committee, 2001 2004

Knoxville

16. Performed Data Entry for clients entering work

programs

17. Answered multi line telephone

18. Developed and taught basic computer class

19. Assisted customers in the resource area on finding

employment

20. Filed folders



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